T-Mobile
Is This Your Business?4.9
Overall Score
L CH San Diego, CA
I am soo grateful forthe help I received from Hugo at Tmobile plaza bonita. Thanks to his amazing help I was able to locate my phone and recover it! I thought my phone was gone for sure.
He help me back up & lock my phone (just in case ). Afterwxards he helped me set up my phone with more storage and showedme how to understand some features I didn't know how to use. He provided excellent customer service!
4 years ago Edited November 11, 2021
Verenice Espinoza Chicago, IL
I dropped my phone and the screen shattered also leaving my screen unresponsive to the touch. I took a visit to T-mobile on 47th and Pulaski. Jailene has always had exceptional service skills while working fast and efficiently. I was out of t mobile with my upgraded iPhone 13 and some accessories in an hour. Hands down always the best place to come and if you’re looking for someone to guide you in your cell phone services- ask Jailene.
4 years ago
Judy Tepe Mason, OH
We signed up for T-Mobile cell phone service through the kiosk at Costco Waterstone. They were very busy, but also very knowledgable and helpful. We love our new cell phone service! Special thanks to Brittany and, especially, Theron, who helped us very much!! We are seniors and not very tech savvy, and they had great patience with us. They were very helpful! We love T-Mobile and we love Costco!!
4 years ago
Tracy Deleon Lake Wales, FL
I bought a phone about 3 months ago, and hated it. Happen to stop by T-Mobile while out shopping,to see if they could help me get a new phone and a cheaper phone plan. Noah, the sales guy was super patient and answered all my questions and concerns. I am loving the new phone already! Superfast and crisp colors. The sales manager Corey was awesome too, offered to credit my account after I complained about some of the prices. Thanks guys!!! Amazing customer service!!!
4 years ago
Aaron H ,
Wonderful customer support, helpful representatives, attractive website, NO contracts or hidden fees, solid LTE coverage and even better 5G when compared to the other carriers, etc... My list could go on for days about why I think T-Mobile is the best carrier in the U.S period. They value the customer first and are willing to be flexible with financing. If you are looking to switch then I highly recommend taking a look at T-Mobile before the rest of the pack.
4 years ago
KC Gilbert, AZ
COVID-19 closed our favorite store and we reluctantly went to another who in the past had very bad customer service. To our surprise a new crew was in town. And now the store located at 1385 E Warner Road, Gilbert AZ is on the goto list. Thank you David you were a surprise for this store, hope you and the crew continue on the upward trend for best customer service.
5 years ago
James Conder Eagle Mountain, UT
when I had a personal cellphone I was with T-Mobile. I loved their coverage and prices at the time. Eventually when I started traveling for work and moved out of the city the coverage wasn't as good anymore.
I'm hoping that if/when I do not have a company cell phone anymore I can go back to T-Mobile and see if the coverage has improved where I live.
5 years ago
linda lloyd Ligonier, PA
I would just like to thank Michelle J, Mobile Expert, and Sheila C, Store Manager, for the wonderful service they provided us when we got our new cell phone at the store located in the Westmoreland Mall, Greensburg PA. Michelle knew everything about the phone (s) and the service plans, it was a pleasure having her there to help us make the decision that would best suit our needs. Sheila went to another store to get more of the new model phones because they were out so we could purchase one. We will definitely be returning! I love the phone!
6 years ago
Sierra Beck Herriman, UT
I recently switched to TMobile with my family and so far it is great. We are on the T-Mobile One plan and it's working great. I am out of the country now and I am so glad the T-Mobile unlimited data and texting is included. Sometimes international plans can be super expensive. I bought my phone, OnePlus 6t through tmobile and it was simple and easy, no problems.
6 years ago
Bobby McMillan Lakeland, FL
I have to say, I am quite happy with T-Mobile right now! Last week I moved to Alaska for work and was questioning whether or not I'd have service in Seward. Not only do I have service, I have full 4G LTE service. Because T-Mobile and GCI which is the primary provider in Alaska, have an agreement together. The signal is phenomenal! I will say, my phone Bill is twice as much as id pay on prepaid with a paid for phone. But I also do like my phone!
6 years ago
Hannah Giles Pleasant Grove, UT
I have had T-Mobile for about three years and we have three accounts on our plan. It has been a problem-free experience. My only complaint is that when I have called to ask a question or about an issue, it is difficult to reach someone who speaks English proficiently enough to understand what I am trying to say. The last time I called, asking a question about my automatic payments, the customer service person was very kind and tried to be helpful, but she could not quite understand what I was asking, so I just gave up. Besides that - which could happen with any company - I have had a pretty positive experience.
6 years ago
Lindsay Davis Baltimore, MD
I'e been with TMOBILE for 13 years. Rarely do I get bad reception. The reception is very good. They give good discounts on family plans and also offer a Veterans discount (I am the Veteran). They make it simple, organized and inexpensive to upgrade your device. Their monthly expense is reasonable. The staff at any TMOBILE I go into is always willing to help and moves the line through quickly. The staff is also friendly whenever I go to TMOBILE store whether it's corporate or retail it does not matter!
7 years ago
A.
T-Mobile has the most friendliest and Kindest Support Staff who treat you like a person and are willing to help out in any way they can! Also, T-Mobile offers weekly perks with T-Mobile Tuesdays which offer tons of promotions from free giveaways to huge discounts on every day goods, services, food, etc.! Another 'very' vital aspect is that not only does it have quality and reliable coverage, the affordability it top notch! Thank you T-Mobile!
7 years ago
Jennifer Malvern, PA
T-Mobile is always nothing short of excellent. They are always very helpful and friendly. I always feel like I'm talking to a friend and they take their time when they help you. I've never had a bad experience with them in 10 years. I love T-Mobile Tuesdays as well. Super great offers and free stuff just for being with the best uncarrier in the world. I love the CEO and think he's innovative and creative in his approaches to advertising mobile. I am a proud member of the Magenta family!
7 years ago
Pat Ron Shiruba Rosemead, CA
5 bars. 72Mbps download & 27Mbps upload with 4LGTE. Jump plan for only $2 more than standard insurance. Small monthly payment if you want a flagship phone. I add $20 to my bill for unlimited 4LGTE service as I burn through 14-20 GB data every month. Sure, I'm not paying $30-50 a month for service. But to get my features on your carrier you'll be spending just as much if not more.
10 years ago
Edward Rodriguez Foley, AL
Switched from Verizon this year. I have more bars at home, more bars at work, TRULY unlimited data (no throttling games), NO contract, FREE data roaming and FREE texts in Europe, and starting this month, Canada is free. Great selection of phones, but all these whiners who complain about that need to realize with T-Mobile you can bring your own phone, so virtually ANY GSM phone that takes a SIM card will work no matter where you buy it. OH.. and did I mention I'm paying about $50 a month LESS than I did with Verizon? This really is a no-brainer.
10 years ago
Review Source
Dung giap Westminster, CA
Well I have been a customer with T-mobile for a while now over 5 years maybe more.
I have tried different phone company before and which I don’t like it but what I like about T-Mobile The representative they very kindest. They’re Giving the best service to a the customer they making sure the customer satisfied and happy foreign service. maybe different peoples that like different company. But I cannot speak for no other people only for myself that I did get the best Service From the representative ,and the best of it
I have no complaints throughout this year negative thank you to T-mobile.
4 years ago
Review Source
Rob Spring, TX
Prior to joining T-Mobile, I felt like every phone company was out to extract as much money from me. When I signed up for T-Mobile I was amazed when I got my first bill and it was clear to understand, I didn’t have excess fees that I wasn’t expecting, and the customer service is great. You can tell they treat their employees well when the people you’re talking to are inquisitive and willing to make sure you (the customer) is happy. I also added their child phone app to my kids phones, and it does a great job letting me control what my kids access. Overall, T-Mobile is the only large company that I trust to put my interest, as a customer first.
4 years ago
Review Source
Melissa Morgan , FL
I’ve been with T-Mobile for 10 years. The reason is service. They tell you on the phone that they want you to have a positive experience and they aren’t kidding. If you can’t get something done over the phone, you can walk in to their stores and have 3 people ready, willing and able to help. They know the issues inside and out. Plus! They have the best prices. I went to another service provider for a few weeks because of a promo and came right back to T-Mobile. They were awful--started gouging me. I was so glad to get a friendly, English-speaking local on the phone again to help me with some issues. Another thing--no holding online endlessly at T-Mobile. They’ll call you back really quickly if they’re busy--it’s the best way to go and doesn’t waste my time.
5 years ago
Review Source
Takiesha Mapleton, UT
Love me some T-Mobile! I have been with them for over 10 years and every experience has been great. When I have had a problem or a concern with my billing/phone the customer service department has been amazing and super helpful. They recently changed their policy so that each phone number had a specific team that handles customer service calls; which means when you call in, the notes on your account and the people working on it all know you and know what their team mates have done on your account. It saves so much explaining- also the cluelessness of the usual customer service game.
Their coverage is comparable to other providers. The prices are extremely fair, and they offer deals and promos frequently. Super happy with them!
6 years ago
Dainary Ruiz
Bad job
It is an unreliable company, on two occasions I have paid for my devices and they never unlocked them, they always cheated on me every time I called and disappointed me so much that I switched to AT&T. I will do this on all the pages that have to do with this bad T-Mobile company. I will never recommend it to anyone, not even my worst enemy.
4 months ago
Allen Teehee
Absolutely horrible. I wish I could leave 0 (Zero) stars, because they don't even deserve 1 star. Quoted me one price then charged me more. Put a lock on my phone that I owned outright. Said it still had payments due on it when I brought the phone to Tmobile. They are liars and thieves. Plus their customer service is absolute crap. Don't waste your time or money with them. Absolutely the worst experience I've ever had with a carrier.
4 months ago
William Curtis
T-Mobile does not honor their word... I've had to call and talk to them 3 times in 2 months to get them give me the discounts they promised and I still do not have them.
now they tell me 1-2 more billing cycles... STAY AWAY FROM THIS COMPANY!!!
5 months ago
Brant Grieshaber
First of all they raised my rate by around $30 within 2 months of switching to them this past winter. Most recently they declined a payment because a deposit I made had not cleared. My mistake for not checking my bank account first. They then proceeded to permanently block my bank account and debit card and disconnect my service. The only solution now is for me to go withdraw money from my bank and then go to a T-Mobile store to make a payment every month. This on top of being hit with a $20 fee. Completely unacceptable.
5 months ago
UNHAPPY
SWITCHED FROM BOOST. 2 LINES UNLIMITED PLUS TWO NEW PHONES. SUPPOSED TO BE $84 A MONTH ON AUTO PAY. AUTOPAY HAS TO BE$ATM NOT CREDIT CARD (1ST BS) FIRST ,ONTH PHONES WERE SHUT OFF DUE TO NO AUTOPAY. FOUND OUT THEY SIGNED US UP FOR 4 LINES. HAD TO PAY LATE CHARGES ON AL 4 LINES OVER $215 TO REIBSTATE THE 2 WE SIGNED UP FOR. 2 HOURS AT STORE WAS TOLD ACCOUNT WAS STRAIGHTENED OUT. NEXT MONTH CAME PHONES SHUT OFF NO AUTO PAY PLUS STILL 4 LINES. ANOTHER 2 HOURS AT STORE. WORST CUSTOMER SERVICE EVER CAN'T THEY ARE UNABLE TO CORRECT BILL IT MUST BE PAID AS BILLED AND THEN CORRECTED IN FUTURE. RUN FROM THIS PROVIDER TOO MANY BETTER OPTIONS EXIST.
6 months ago
jay izquierdo
We had T-Mobile family plan with 4 lines, we only used 3 of 4 lines the entire time we had a account with T-Mobile for a few years and completely forgot about the 4 line cause we never used it or attach it to a phone. when we switched phone companies our 3 phone numbers were transferred and thought our account was closed for 5 month. we find out that we were getting charged 88$ a month for line never used and customer service will not reimbursed the charges. this company is a crooked company and will nickel and dime you rather fix a mistake, almost feels like robbery and will never in my life consider going back to this company and will spread this experience to everyone i know and on social media.
6 months ago
Robert Catera
I have been with T-Mobile for 10 years. They used to be a reputable company. Unfortunately, their shady billing practices as of late have me questioning their reputation. I canceled the internet service late December. A few days after canceling, I ended up in the hospital for a few months. When I was released I sent back the router. They still charged me $400 for the router saying that it was sent back after the acceptable time period. Nowhere was there ever mention of a time period. I explained the situation to them but they refused to work with me. So, now they have the router AND the $400 (had to pay in order to keep service). I told them since I paid for the router they needed to send it back to me, I legally own it. They said that wasn't their policy. To me, that's the same as them stealing it AND blackmailing me. The sad part is that I am still under contract with them for another year. I will definitely be dropping them once the contract is done. Stay away!
6 months ago
Mr. Richard
When I got setup there was a rep to help explain everything to me. I liked the features of my new phone. The only thing I had trouble with was importing my number, as it was a company number.
7 months ago
Amani Patel Harrisonburg, VA
T-Mobile is the best phone/internet service I have used. Among AT&T, Verizon, and Sprint, I have found it to be the most reliable, functional, and accessible. I will continue to rely on this cell service for quality service and speed.
1 year ago
mele o Honolulu, HI
Your Ala Moana location had a wonderful team member of your staff working there. Her name in Amber. Service skills, a lot of patience to work with elderly people like myself, and I was very satisfied with the service I received. I thought you should know.
2 years ago
Russ Hamstring Lake Havasu City, AZ
I have never had an issue with T-Mobile in the great many years that I have used them. The service is great and very rarely loose a call. Their customer service and support are very good and will send a phone right out if you loose or break your phone. Thanks for the wonderful service T-Mobile.
2 years ago
Ashlei Hudson Chesapeake, VA
I've been a satisfied customer for over 5 years. Love that hot spot is included, as does my child when she wants to use her tablet in the car. Have used my phone without problem with travel internationally. Bills are consistent monthly, no hidden fees, and insurance plan is easy to navigate if your phone breaks. Only problem I've encountered is service in some rural areas. Otherwise, great service and great company.
2 years ago
Barbara Alexander St Louis, MO
Moved to T-Mobile on July 9th, with consistent issues from previous provider. T-Mobile staff remained calm and patient and always professional in their interactions and conversations with us as the process stretched to more than three hours.
2 years ago
Sherry Betts
I was originally a Sprint customer and was merged with T-Mobile. The transition was smooth overall. I have been pleased with the cost of having three lines & the safety plans. Reception has been good, and call dropping is low except for when a nearby tower is down as it was in my neighborhood recently and no one could hear me on phone calls & I could not hear them.
2 years ago
Ricardo Ortiz (El Profe Ortiz Videos)
I did switch to T-Mobile and will never go back to the other companies. I always have a signal no matter where I am in the USA. This has changed everything in the communication world. I Highly recommend you try T-Mobile, I guarantee you will be 100% satisfied.
2 years ago
Anita Lauhoff Tampa, FL
I switched form AT&T after 25 years and why didin't I do it sooner? I thought they were giving me good deals...NOPE. But T Mobile is more reasonable in the cost of the cell service and Internet! Plus they had deals for a new phone. I was gifted a few things like Netflix and APple News but I have not used them yet.
2 years ago
Janet Esposito Bayville, NJ
I want to write a review concerning my recent experience with T-Mobile: Joe and the Crew are so very helpful at the Bayville T-Mobile Store in Bayville, NJ. Joe very patient and took his time with any issue I had. I will always refer my family and friends to Bayville T-Mobile. I cannot thank them enough.
2 years ago
Rose farbman Hollywood, FL
T Mobile has terrible customer service. They do not listen to you when you talk about your problems. They used to be very good. But they have gone downhill. You can barely understand the people that are trying to help you... It is extremely frustrating. They have changed my whole plan with a very poor explanation. I never wanted to change my plan. I had a big problem with the insurance with them writing the wrong problem with my phone. So they gave me a promotion so I would not have to pay for the phone, We shall see how that works out. I will say that Tmoble and the insurance went out of their way to fix the problem. But they just do not understand it took me 3 to 4 days on the phone arguing back and forth and a lot of stress for me...My blood pressure was through the roof. People do not want this kind of stress . We are paying for a service and want it done right .
2 years ago
RONALD J BOLLINGER
Well to start off, I was with a partner company using T-Mobile’s Network so when I switched to T-Mobile it should have been a fairly easy switch over. But I wanted to check out what they had for me before I would jump over to them. So my first mistake was to get in contact with them through a chat/texting meeting, but I figured I was just trying to get some information on the plans they offer and how it compared to the one I have now. So right away they asked what I was looking to have on a plan. I told them what I have with the company that I was with and that I was thinking about getting a home wifi and then dropping my cellphone data down to balance my bill out. So that my bill would be at least close to what I’m paying now. They checked for a bit and came back with the perfect plan for me and it would only be $35 today and that I would have all these benefits. So I asked several times what I would pay a month but kept asking if I was ready to get started. So if I told them that I didn’t want to be paying much more then what I was paying I figured it was going to be about the same price, and said okay lets get me signed up. Thought this was great, I was getting unlimited data, calls, texts, plus a home wifi gateway on it’s way and wouldn’t cost me anything extra. Then came the first bill in the middle of the month on the 25th or sometime, witch don’t work to well for me because I’m not paid til the beginning of the month so im almost broke by then. Well the bill came and I was shocked! It wasn’t even close to what I had been paying but 3X the amount I was paying! So I’m not to happy with T-Mobile and not sure I’ll be staying with them for long. And by the way that didn’t even include a new phone, I used my own phone I already bought myself. Think I got worked over. So be careful and ask questions and get an answer before agreeing to anything.
2 years ago
Carl Price Oklahoma City, OK
Was a great experience from the beginning. They had a 55+ plan for senior citizens. Good price and good service. They have several plans and phones available that fit your lifestyle. Would recommend to a friend or family member.
3 years ago
Antonio Gutierrez San Antonio, TX
Ever since T-mobile took over sprint the range of service has improved dramatically.
I don't know why i did not start with them in the first place but now it's great!! I have 3 phones under a 100 bucks a month with everything unlimited that's right! Take them on you will see. Customer Support, Chat line Awesome!!!
3 years ago
Sue Repsher Inman, SC
We visited the T-Mobile store, in Simpsonville, SC a couple of days ago, looking for information concerning switching to T-Mobile. Our Customer Service Representative was Savvon, & he was very personable, willing and able to answer any of our questions, and even stayed past his normal working hours to help us! Good experience with T-Mobile so far! Keep up the good work, y'all!
3 years ago
Dan Ford Redwood City, CA
My family and I've been T-Mo subscribers for >5 years. We were attracted by the transparent, competitive pricing, free Netflix, and generally reliable service. Customer service has been okay though I was very upset by their response to massive data breach 1-2 years ago. Offering subscribers 1 year of security monitoring doesn't make up for this!!!! Despite this, it's far better than the mainstream alternatives like AT&T, Verizon and (yuck) the cable cos.
3 years ago
MY Woodmere, NY
The phone service works most of the time, I find that i have dead spots. Somebody has to communicate to higher management that its unacceptable to tell customers that your phone is working when you know its not. I'll explain.
We have 8 employees on T-mobile and around our building non of us get service unless we make phone calls on wifi, I have tried at least 4 times to walk into our local store and tell them this and there answer is to google search the coverage area and tell me Im in a working red zone and that means i get 5G. And i keep telling them i dont care what your PDF says your service doesnt work and they will tell me (after resetting my phone) it will now work. I cant tell you how many sim cards and hard resets and new phones ive tried but it doesnt work.
bottem line a phone needs to be able to call!!!
3 years ago
Art Glider Heber Springs, AR
I am a new customer with T-Mobile. I can not say enough good words to describe the employees & service. When you need them they are there in person. The mobile service is outstanding. Service is their most important product.
3 years ago
Andrey Oklahoma City, OK
Been with T-mobile for 4 years
Couple years ago I got new Sim card for a tablet. We told sales man that we don't have a tablet yet but planning to buy it in few months. He said no problem just pay $30 now and activate your Sim card when you get your tablet. Two years later, I still didn't get a tablet yet and have not activated Sim card, but I found out ghey were charging me over$10/mo all that time. T-mobile compensated me for last 5 month.
Couple months ago I saw T-mobile advertised free phones. Since the screen on my phone was cracked I decided to stop by T-mobile store and find out without knowing much about. So I got two cheap A32 phones for "free" and was guessing that they do it because they want people to switch to 5g, which sales men confirmed. At the bill time I found out that I owe over $300 for the phones and I can't return them now because it's too late and it is free only if I add a lines. None of these were told at the store.
When we signed up with T-mobile we got the locked price plan that includes all fees and taxes, but some how, two years later, some kinda extra fees or taxes started being added to our "fixed" amount
3 years ago Edited June 6, 2022
Cathy Lee Gettysburg, PA
We've had T-Mobile for about 20 years. Their coverage has improved sooooo much since we started. We have a great "senior" 2-line plan that is hard to beat cost-wise. Every time I have called, I've been pleasantly surprised by the caring and professionalism of the service rep. I highly recommend them.
3 years ago
Review Source
Alyssa Miller Atlantic City, NJ
The women I spoke with, Tea, was so nice,professional and understanding. She went ABOVE AND BEYOND! She resolved my billing issue and was great! Because of her I'll definitely stick with T-Mobile and recommend to friends and family. Thanks Tea!
3 years ago
enelson3903 Bowie, MD
T-Mobil has been a very good service. I love the coverage for international calls because of the cost and customer service. They are quick to refund you when there is a problem. I will continue to use the plan and have my family convert over.
3 years ago
David Christiansen Salt Lake City, UT
I have been with t mobile for over a decade. I like unlimited text and data that comes with my plan (not certain if that is still available as I have a grandfathered plan).
One thing I do not like is something that I have seen others having. That is the allowing of text messages that come in from an email.
A few days ago, I spent a bunch of time with customer support and they are unable to help in a reasonable way
I can block all media in text messages (which the text from email is treated that way), but then I would be blocking photos being sent to me from friends.
I can change my number - which is linked to a lot of other places - alerts from bank, password recovery, friends, and work.
So I am now leaving this on and on occasion getting woke up in the middle of the night by spammers.
3 years ago
