Xfinity Logo
star star star star star_border

4.3

Overall Score

LAST UPDATED: February 9th, 2024

 Xfinity Mobile is a new wireless service built for the way people use their phones today, with the internet at the center of the experience. All Xfinity Mobile plans include free unlimited talk and text, so all you need to worry about is how much data you want. There are two data plans to choose from: By The Gig and Unlimited. 

Xfinity Mobile is only available to Xfinity Internet customers.

Top Ranked Companies

thumb_up

The Good

  • Available Devices
  • Mix and Match Data Plans
  • Pricing, Charges, and Fees
  • Mobile Coverage

Available Devices

iPhone users can choose from Apple's latest models, such as the iPhone 12, 12 Pro, and the 12 Pro Max. In December 2020, there was a deal for new customers to receive $250 off their purchase of an eligible iPhone (as long as you transfer your number within 30 days). Existing customers can also get a $250 Visa PrePaid Card when they replace or upgrade their current device. 

As far as Android devices, Xfinity customers can purchase the Galaxy S20 and the Note 20 models.

If you're looking for something that doesn't require a small down payment, Xfinity has several LG and Motorola devices that shouldn't break the bank. 

If there's not a deal for the type of phone you want, we recommend waiting a few weeks as the sales change.  

If buying a new phone doesn't fit in your budget, Xfinity does allow you to bring over your current phone — as long as it's compatible. If you're worried about your phone's compatibility, simply use Xfinity's site to check. All you need to do is enter what type of phone you have, your current carrier, and the IMEI. Most iPhones, Galaxy phones, and Pixels are compatible with Xfinity Mobile, but it never hurts to check. 

Mix and Match Data Plans

First things first: All Xfinity Mobile plans come with free unlimited talk and text. 

You only pay for the data, and Xfinity Mobile only offers two data plans: By The Gig or Unlimited. 

Xfinity's By The Gig plan lets you choose between 1GB for $15 per month, 3GB for $30 per month, or 10GB for $60 per month. It's not a great option if you use a lot of data — as you will be charged $15 for each GB or partial GB of data overage.

The Unlimited plan is reasonably priced at just $45 per month. If you're continually going over your data limit with the By The Gig plan, it might be worth it to switch to the Unlimited. With that in mind, we should mention that Xfinity Mobile doesn't penalize users for changing plans. So you can easily switch from the By The Gig plan to an Unlimited plan if you know you're going to be using more data for a while. Then you can easily switch back when you're done. 

Pricing, Charges, and Fees

Although Xfinity Mobile isn't the cheapest option out there, it certainly is affordable. If you can get by with only 1GB of data, you definitely will save a fair amount of money each month. 

The Unlimited plan for $45 per month is a good middle-of-the-road solution. Yes, there are cheaper plans out there, but you often have to worry about going over your minutes or text. 

Xfinity Mobile does its best not to overwhelm consumers with a bombardment of fees and extra charges. There are no activation fees, assuming you already have Comcast's Xfinity Internet (if you're a new customer, signing up for Xfinity Internet is the activation fee). You don't have to pay shipping fees should you order a new phone. There is also no early termination fee if you want to cancel. Remember that you will need to cancel your Xfinity Mobile plan within 30 days of your next billing cycle. You will be responsible for charges for the current month on the account and any remaining device payments (if you have any). 

Mobile Coverage

You should have pretty good coverage with Xfinity Mobile since the MVNO (mobile virtual network operator) uses Verizon's cell towers. This is good news for Xfinity Mobile users since Verizon offers the best coverage in the United States.

thumb_down

The Bad

  • Only Available to Current Xfinity Customers
  • No Deals for Bundling

Only Available to Current Xfinity Customers

Xfinity Mobile is a great option for those who already have Comcast's Xfinity Internet — as the service plans are only available to Xfinity Internet customers.

It's also a great option if you were planning on switching to Comcast's Xfinity Internet service and just so happen to be in the market for a new phone plan. Once you sign up for Xfinity Internet, you can take advantage of Xfinity Mobile's free unlimited talk and text, affordable pricing, and extensive coverage. 

It's not ideal if you already have an internet service provider and will have to pay early termination fees to switch. And while there are no activation fees for Xfinity Mobile, there are for Xfinity's internet service. If you sign up for Xfinity Internet and Xfinity Mobile, only to later cancel your internet service, you can still keep your phone plan. However, you can expect to see an additional $25 Line Access Fee on your monthly bill (no matter the plan). 

No Deals for Bundling

Currently, there are no discounts for customers who want to bundle Xfinity Mobile with other Xfinity Services (such as Xfinity Internet or Comcast Cable TV).

gavel

The Bottom Line

Xfinity Mobile is best for those who are already Xfinity Internet customers. The By The Gig and Unlimited plans are incredibly affordable. Just keep in mind that you will need to factor in state taxes and fees (these will vary depending on your state) and internet activation fees (given you are a new Xfinity customer). The plans are simple, straightforward, and fairly comprehensive. We appreciate that Xfinity Mobile allows consumers to easily switch their plans with no fees and doesn't penalize consumers for canceling.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.2

star star star star star_border

60 Reviews

Review Breakdown

5 grade

60%

4 grade

22%

3 grade

7%

2 grade

2%

1 grade

10%

Sentiment Criteria

Value

star star star star star_half

Quality

star star star star star_border

Service

star star star star star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star_border

Larry G

I had a problem with 1 of my apple iPhone 13. I started my calls back in 10/2/23 to xfinity. In turn they hooked me up with apple care. Apple care made an appt to take phone in for repair. Took it in and picked up when it was ready. Still did not work after calling xfinity to activate it. Took back to Apple Store to repair again. Still not working. Took back to Apple Store got loaner phone. It did not work. Picked up new replacement phone. Did not work. Called xfinity again. This time I could understand the man Michael (I think) and he took me by the hand and got the new phone to work! After a month with no service this man knew what he was doing! All it took was a little time and patience. Apple Genius Bar is not genius! They could not fix the problem. But Michael from xfinity got the job done! If you get an apple phone from xfinity just know that the insurance you pay for each phone does not even kick in until one year because apple care takes care of all repairs for the first year. I have anxiety and the Apple Store is a chaotic mess! I hope I never have to go there again!

7 months ago Edited November 6, 2023

star star star star star_border

Jeremy V (Twin) Sarasota, FL

Connection is excellent. Speed is excellent. Plan Options/Pricing are excellent. The only issue I have is the security. There is no help past the basic troubleshooting steps, albeit they sure do advertise this award winning customer care & security bring a priority. God Forbid you experience an advanced security threat, other than that, they are excellent all the way around. (4yr. Cust.)

1 year ago

star star star star star_border

Annie Chow Tallahassee, FL

Xfinity is definitely better for landlines and cable/ internet rather than cellular service. Their packages are great though and would recommend if you like watching free movies. You should note that if you live somewhere where it rains a lot, their tolerance towards bad weather is not the best.

4 years ago

star star star star star_border

Gina Donofrio

Xfinity Cell Phone is easy to apply and enroll. Plans are self explainable. Phone so are of good quality. Service isn't available everywhere, but just drive a CV moment or two and it will be made available again.

1 year ago

check_circle

Review Source

star star star star star_border

Shon Scoville Lehi, UT

I contacted X-finity for wifi calling at my home. Currently there isn't xfinity services provided on my new developed cul-de-sac, so they couldn't provide the service. I spoke to several representatives and service people. they were very nice and helpful, but couldn't do much since the company didn't have their services where I live.

2 years ago

check_circle

Review Source

star star star star star_border

AK Riverton, UT

We switched to Xfinity for our phones, mostly because we could bundle and it ended up being cheaper price for more service. I love paying the same amount that I was, but now have unlimited data. That said, I have found that I drop calls and have issues with data once and awhile. Still, I like saving money so I will probably stay.

4 years ago

star star star star star_border

JohnM Columbia, MD

I like pay per gig of data. I had a monthly service bill of $123 with sprint and now I have an average monthly bill of $24 with Xfinity.

5 years ago

star star star star star_border

Eddie Cox Germantown, TN

Good price for .limited use...like the phone but hate all the pop up ads that Xfinity store can6tell how to get rid of

5 years ago

check_circle

Review Source

star star star star star_border

L. Fowler Pleasant Grove, UT

I have Xfinity for my cable service and have wanted to try their cell phone service once I can switch.

5 years ago

star star star star star_border

Karen

Decent service and inexpensive if you have their other services.

4 years ago

star star star star star_border

Santi Albuquerque, NM

They have provided great customer service. Network could be faster.

5 years ago

star star star star star_border

Thana Robinson Santa Ynez, CA

It only $12 month as opposed to Verizon was $80

4 years ago

check_circle

Review Source

star star star star star_border

Jill Bonifay, FL

Will always manage to fix a cable or internet problem.

2 years ago