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LAST UPDATED: October 21st, 2023

Straight Talk Wireless, a brand made possible by an arrangement between TracFone and Walmart, is a prepaid, no-contract cell phone provider. The carrier offers straightforward pricing, unlimited talk, unlimited text, and unlimited data plans. 

Straight Talk is a pretty affordable mobile phone provider: customers can select from plans as low as $30 per month or go unlimited for $45 per month. Straight Talk offers different discounted rate plans available in 30-day no-contract obligation service packages. 

In addition, Straight Talk customers can earn points to unlock prizes. Every time a Straight Talk customer renews their plan they earn points and these points double if the customer enrolls in Auto-Refill. Customers can also watch short videos, share on social media or refer their friends to boost points. When it comes time to redeem points, members can earn a free service plan or add-on high-speed data cards. 

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The Good

  • Basic Service Plans
  • Bring Your Own Phone Feature
  • Mobile Hotspot
  • Deals 
  • Available at Walmart Locations
  • Satisfaction Guarantee

Basic Service Plans

Straight Talk's services align with its advertised perks and the tag line "Everything for Less." The carrier provides basic service plans with clear selling points that outline the exact service Straight Talk customers will receive. There are some limitations to these products and services, but Straight Talk is exceptionally transparent regarding what is offered and what is not.

All Straight Talk service plans include unlimited nationwide talk and text. Straight Talk also offers various data plans. The two higher-end service levels offer unlimited data for customers. The only difference between the higher-end service levels is that the top service level offers unlimited international calling and texting. Plan prices range anywhere between $35-$60, and customers can add on global calling cards for just $10. 

It is also possible to prepay for more months of service with the Unlimited Plan. There are three additional service extensions with the Unlimited Plan. They include the following:

  • Unlimited 3 months: $130
  • Unlimited 6 months: $255
  • Unlimited 1 year: $495

Customers can enjoy peace-of-mind by pre-paying for their phone service a year in advance. With other no-contract providers, you can only purchase service in monthly increments. You could, of course, load enough money onto your account to cover a year, but Straight Talk makes it easy to pay for your phone in advance for as long as you'd like.

Bring Your Own Phone Feature

Prospective customers can also bring their own phone, where a customer service specialist gives you a SIM card so that you can use Straight Talk's service. So, if you have a phone from a prior carrier, there are instances where you can keep it and transfer it over. 

Customers can also purchase the SIM card and install it all on their own without a representative. Customers should double check which devices are compatible and which phones Straight Talk allows because its compatibility capabilities are continually evolving.

Sometimes a factory reset is useful and APN settings may need to be adjusted on a phone to align it correctly with Straight Talk's network. 

If you want to move your number over to Straight Talk, they make it easy to "port" your previous phone number. Keeping your same phone and number makes Straight Talk an excellent fit for many different customers. Unfortunately, some phones cannot be fitted with Straight Talk's SIM card. Certain older iPhone 4 models are not compatible with the SIM card. There are also no options for integrating BlackBerry into Straight Talk's service at this time.

Mobile Hotspot

Straight Talk sells portable Wi-Fi hotspot devices. Options include both reconditioned and brand new mobile hotspots and tablets with 4G LTE speeds. Note that these are only compatible with Straight Talk data service plans and do not include international service or high performance for multiple devices. Service options are as follows: 

  • 1 GB data (30-day)
  • 2 GB data (30-day)
  • 4 GB data (60-day)
  • 5 GB data (60-day)
  • 7 GB data (60-day)


Straight Talk runs deals on multiple devices at a time ranging from free shipping on the latest iPhone and Android phones to extremely low-priced LG, Samsung, and Alcatel models. To pinpoint the most beneficial online deals for you based on your location, enter the zip code in which you plan to use the device the most.  

Available at Walmart Locations

Even though Straight Talk is affiliated with Walmart, it is a separate entity of the retail chain. There are representatives ready to assist with questions and activation at Walmart locations or online. Current customers have also been satisfied with the 4G LTE coverage that Straight Talk provides. While the carrier doesn't operate its own network, Straight Talk utilizes T-Mobile, AT&T, and some of the best networks in the United States to provide the best possible coverage for customers.

Satisfaction Guarantee

Straight Talk customers not satisfied with their phone (iPhone or Android) or accessory purchase can return it within 30 days and Straight Talk will either replace it or give them a full refund. 


The Bad

  • Limitations
  • Not Unlimited Data
  • Network Redundancy


There are some limitations prospective Straight Talk consumers should be aware of. Consumers have found that some AT&T phones might not be compatible with Straight Talk because of usability issues. For the most part, other carriers' phones are compatible, but customers should double check before making the switch. Once confirmed, a majority of devices can be integrated into Straight Talk's phone service.

Customer reviews describe issues with dropped calls and lack of data service. This can be frustrating when a customer is trying to utilize an Internet connection or make a phone call.

Not Unlimited Data

There are also some issues with the data claims being labeled as "unlimited."

Customers actually get 3 GB of metered data for each 30-day service package that is purchased. When you go over the 3 GB limit, you have access to the data network, but your speeds are drastically reduced. Most customers say that the average customer needs 2 GB of data per month. With 100 MB of data on the low-end plan, you will likely use all your data quickly.

Network Redundancy

There are also concerns surrounding network redundancy with the number of other company's networks that were used. Some of the dropped calls that have been reported may be a result of the shared networks with AT&T, Verizon, Sprint, and other cellular providers.


The Bottom Line

Overall, Straight Talk can be an inexpensive carrier to use for basic cell phone services and pre-paid cell phones. It generally offers quality coverage that rivals bigger contract providers and includes options for a portable Wi-Fi internet connection via mobile hotspot services. 

Straight Talk also lets you use your old phone from a different provider with a simple SIM card replacement that you or a service tech can perform. Or, you can choose from among the latest iPhones or Android smartphones from the company's retail site. 

There are some concerns though about the phone unlocking policy that should be mentioned, however. If someone has given you their old phone, you need his or her permission and the serial number to transfer it to Straight Talk. You should also check ahead of time to make sure that your device is compatible to be fitted with a Straight Talk SIM card. All in all, Straight Talk consumers can expect the following:

  • Prepaid pricing
  • Data and speed restrictions
  • Quality coverage
  • A wide variety of compatible cell phones
  • Keep your number and phone

Straight Talk reviews are mixed. While some customers are completely satisfied, others are disappointed. For more insight into what customers have to say, read through the verified customer reviews below. 

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199 Reviews

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Rodney Willis

I have always been pleased with the service. Customer support has never been a problem until Saturday, August 5, 2023. After cracking the screen on my phone when I dropped it, the usual task of transferring my number became a nightmare. After providing my PIN for identity verification I was asked for two numbers I called the most in the previous 90 days. Who knows phone numbers for those we text or call in 2023? I was instructed to look at my calendar log, after I told them my phone was broken. They proceeded to transfer my wife's number to my phone, which is not what I requested, then I was told the system would be down for 3 hours and I would receive a call back. After 5 calls of providing the same information, I still had a phone without a number. I heard a number of what sounded like scripted responses and I hope I have this phone until I die to keep from having to deal with them again

3 months ago

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Shane Blackheart Kent, OH

Straight Talk is good for being a reliable service, but has faults elsewhere. I was a regular customer for about four years and still hadn't built up nearly enough points for the one month of free service dangled above your head. Apparently, you're supposed to be able to get one month free after building up 4,000 points, but it'll be five or six years before you even get there, even with refilling every single month. So really, I got a phone service for $38 a month, no strings attached. Good enough. It was a nightmare leaving Straight Talk to move to another service. They were rude to me and the company trying to port my number over, and lied more than once, first time said the person switching my phone over didn't have the 'proper tools', whatever that meant, and said they didn't have time but would switch it over later. The time passes, and there are still errors only to find out they dragged their feet until we complained again, so after two trips to the phone store and figuring it out, it's been hell getting my new plan to work. Straight Talk is rude if you leave them. They hold your number hostage. And there are virtually no accessible rewards for being a regular customer for years. It's all just a ploy to get you to stay. I'll never go back, and will not recommend them to anyone else.

2 years ago

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Sherry Rector Taylorsville, NC

I have had straight y’all for yrs now and they were really good, and still are in certain things. My thing is is that after a little while of having any phone of theirs it starts acting stupid. I literally use my phone for call text and I get on Facebook once or twice a day and that is ALL! The last month or so even if I just put a plan that day on it, the internet is getting slower. It don’t seem to matter though if I just add that plan that day or later in the month. Sometimes it’s really fast then others not so much. And then goes back to bring fast again. And ppl can barely hear me when I talk on my phone. Says that I sound like I’m in a tunnel. When you buy one of straight talks more expensive phones, you kind of expect it to last long then they do. I’m not hard in my phone never have been, so I expect to get a better life out of it especially when I paid more to have a better phone! Everything else beside those issues have been fine though

3 years ago

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M. Myers Flower Mound, TX

Overall Straight talk is pretty good. Their website is easy to navigate and they have an app to make things mobile. Their prices are good too. They have most the popular phones too which is nice, however sometimes you can only get refurbished versions which I don't like doing. They do offer payment plans for phones which I think it great. You can also enroll in auto refill so ylu dont have to remember to refill you plan every month. My biggest complaint is that the the phone plan refill date doesn't stay the same, it will slowly change a day or 2 which makes me feel like you are missing out on a full 30 days of service. I'd like it better if my auto refill date was the same date every month. Their customer service representatives are usually pretty nice. If you buy a phone online, it gets delivered quick, that's nice. So overall, not a bad phone company, but room for improvement for sure.

5 years ago

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David Gray Bend, OR

I've been a customer for several years. Recently, your company pushed the new 5G system and the urgency to switch to a new phone that subscribed to this technology. However, I haven't been able to find a new phone made by favorite manufacturer that supports this new system.

3 years ago


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t0m ,

Straight Talk before coronavirus used to be phenomenal! However, when covid hit, it seemed that the data was super slow for no reason. (It very well could be out of straight talk’s control) but they offered extra hot spot each month which was nice. The data still hasn’t fixed itself, and it’s now September, so who knows if the data will ever be fast again.

3 years ago

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I have had great service and customer service is excellent.This is a great service if you do not want the hassle of contract service.It would be nice if they provided better internet/hot spot service

4 years ago

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Meylin Pompton Plains, NJ

Inexpensive can buy a sim for an unlocked cell phone of your own or buy a reasonably priced straight talk phone. Service was clear and had no issues. Monthly plans are prepaid and much cheaper than contracts.

7 years ago

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Jodi Bearden Iuka, MS

Don't expect anyone to speak english well enough to understand them. You will not have mobil hotspot or teethering abilities with your phone, it's restricted.

3 years ago


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Makayla Manus Gulfport, MS

Straight Talk is an okay cell phone provider. The coverage is alright. However there are some places where service is really bad.

3 years ago

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Anonymous Navarre, FL

been with for 15 years, terrible customer service, but good reception and low prices

3 years ago

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Kevin Shay

I have only been with them for a bout a month so I'm not really for sure how good they arew

5 years ago

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carol kimball Urich, MO

cost is too high cant change the due date.sometimes it dont come on

5 years ago

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Alicia Salt Lake City, UT

Needs to have better reception price is right and needs better phones

5 years ago