Boost Mobile Logo
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201 User Reviews

4.7

Overall Score

LAST UPDATED: October 25th, 2021

Boost Mobile is a prepaid carrier of wireless service that is owned by the Sprint network. They are headquartered in Overland Park, Kansas with Sprint and their brand headquarters are in Irvine, CA. Boost Mobile provides prepaid plans with unlimited data, talk & text, taxes & fees, and unlimited music streaming without data charges on all plans. And it all comes with no annual service contracts. Boost Mobile also allows service men and women to suspend their service while deployed overseas and keeps their accounts and phone numbers active.

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The Good

  • Phone Selection
  • Keep Your Current Phone
  • Cell Phone Plan Options
  • Additional Features

Phone Selection

Boost Mobile offers a decent sized selection of phones for customers to choose from. Whether customers prefer to have the latest technology or a phone of an older generation, customers have the selection to find something that will work for them. There is an option to choose from a brand new phone like the Samsung Galaxy S20, pre-owned phones, or an Apple certified refurbished iPhone models. This allows the prices to be lower than the retail price, which is great for those looking for a cheaper option. All Boost Mobile phones are built for 4G LTE network speeds.

Keep Your Current Phone

Another excellent feature Boost Mobile offers is the "Bring Your Own Phone" option. This allows customers who don't want to pay for a new phone to continue using their current iPhone, Android smartphone, or other mobile device. Any of Boost Mobile's plans are available so customers won't be limited on which plan they choose. However, customers should keep in mind that there are several important steps to bring a cell phone over. Such as: check to see if the phone is compatible (either online or at a Boost Mobile store), purchase a Boost Mobile SIM card kit, and unlock the cell phone from the current carrier.

Cell Phone Plan Options

Customers can choose from three Boost Mobile plans that offer data, talk, and text. First, there is the 3Gigs 4G LTE plan which costs $35/month. If needed customers can add 1GB for $5/month or an extra 2GB for $10/month. The 3GB plan does allow you to use your phone as a Wi-Fi hotspot, but it is drawn from the high-speed data allotment. The Unlimited plan will cost $50/month and includes unlimited talk, text, and data. It also includes mobile-optimized streaming for those who want to watch videos, play games and listen to music. It also allows you to turn your phone into a mobile hotspot for up to 8GB. Lastly, the Boost Unlimited Plus plan starts at $60/month, unlimited data, talk, and text has HD streaming capabilities and can be used as a hotspot for 20GB.

Additional Features

Boost Mobile provides its customers with several helpful everyday services.

  • Premium Caller ID — This feature displays the name and number of incoming calls that are not already in a contact list. Additionally, the Premium Caller ID comes preloaded onto any Boost Android phone.
  • Visual Voicemail — Customers have the option to choose from free basic visual voicemail, this allows checking your voicemail in any order and includes in-app ads. The $0.50 No-Ad Basic Visual Voicemail offers Basic visual voicemail features and no ads. And the $2.99 Premium Visual Voicemail has the basic visual voicemail features with no ads but also includes auto forward voicemails to email and voicemails that can be transcribed into text.
  • Mobile Wallet — Many people who might not have the credit for a regular bank account can use their Boost Mobile wallet to deposit their paycheck. It is also possible to pay your monthly phone bill with your Boost Wallet. The Boost Wallet is also compatible with PayPal and other online payment technologies.
  • Boost Mobile App — The My Boost Mobile allows customers to troubleshoot or manage their account. Customers can pay bills, purchase add-ons, suspend a lost or stolen phone, review phone usage, and more.

In case customers want a few extra features added on to their plan they have a few options.

  • International Services — add international calling to a monthly plan
  • Data Packs — add more data to keep surfing at high speeds
  • HD Buy Up — add HD to watch, listen and play for $10/month
  • Phone Insurance — protect your phone for just $7/month
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The Bad

  • Limited Operating Systems
  • Lack of Online Chat Feature

Limited Operating Systems

There were some limitations with Boost Mobile's service. For instance, there are a few phone operating systems that are not available. If customers are interested in BlackBerry or Windows 10 phones, Boost Mobile is not compatible with these operating systems. Customers will either have to buy a Boost Mobile phone or find one that is within the allowed operating systems.

Lack of Online Chat Feature

When it comes to customer service Boost Mobile provides the basic customer care support by phone, email and community forums. While these tools can be useful, some customers prefer the quick response of chatting with a representative online. This is often preferred when a customer has a simple question that can be answered quickly by a representative or if a customer has a specific account question but cannot call within the company hours.

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The Bottom Line

Overall, Boost Mobile provides a quality service for a niche customer base. Even though there are no BlackBerry or Windows 10 phones, there is a decent number of Android and iOS phones available to choose from. Boost Mobile allows customers to pay for everything they want up front. There are no annual contracts, customers don't have to worry about credit checks, overage fees, or roaming charges. Boost Mobile has expanded the services it provides as they now offer Single Line Monthly plans, Family plans, Tablet plans, and Wi-Fi Hotspot plans.

A Boost Mobile customer can manage their plan all from the Boost Mobile app making it easy to add extra features and pay their bill. The "Bring Your Own Phone" feature is nice but it does limit which phones can be used on the network. If you are tired of annual contracts but still want unlimited calls, text, and video, then Boost Mobile is a solid choice. To learn more about the experience of actual customers, read our verified Boost Mobile reviews below.

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Star Rating

2.3

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201 Reviews

Review Breakdown

5 grade

19%

4 grade

10%

3 grade

6%

2 grade

5%

1 grade

60%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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zagato romero San Francisco, CA

Ive been using boost mobile for about 4 yrs service it was ok for what ive been paying ,now what i was experiencing bad reception , not enough data, guess what called customer service, they explained what really happens why i dindnt have good reception , change expanded simcard to my iphone X for 9.99 called back again to activate new simcard they add more data for the same price . Including calls to mexico problem resolved , boost mobile for me the THE BEST ONE , and cheap. Plan , 100% recommended

6 months ago

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Dorothy Terrell Columbia, SC

I had to buy another phone due to the one I had was broken. I went to the boost mobile on decker blvd and was very very pleased with my service. The young woman that served me was very patient, very knowledgeable, and had great skills as a representative of this company. I'm so sorry I did not get her name, but I was there the Feb. 25, 2021, I brought a LTE android phone, Thank You For Your Time and Patience, while she was also helping other customers.😊😉😉😉😉

7 months ago

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Bruce Bennett Slatington, PA

If you are in the Allentown Pa. area go see Moe at 18th and Tilghman street boost store. He transfered a phone for my friend and another phone from Sprint to boost for me.He transfered my old number, reset phone to factory specs and transfered all my contacts.He did all this while taking care of other customers and phone calls.He can multi-task and knows how to treat a customer.He did all this with a smile and he wasn't even selling me a phone.I just got boost service today so i will review actual mobile service later, although friends have used boost for years with good coverage and no hidden fees or taxes. Boost gets 4 stars Moe gets 5 for excellent service

2 years ago

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Simone Buford, GA

I went to the Buford Drive Location today 09/13/2019 around 1pm. The service Rep was AMAZING. I believe her name was Jenifer/ Jeni! I hope I spelled her name correctly!!!!! I have to say she was very knowledgeable on the products she was selling and very friendly. I will continue to go back to this location and request for her to help me! The store was very clean and organized as well! She is defiantly a great asset to the business and her good work deserves to be acknowledged! Customer Service : 5+ STARS

2 years ago

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Tony Dad Ostan Bernville, PA

Went to boost in myrtle beach.sc! Had a really good experience with a dm named Rosie! She was very professional and set two of us up and dealt with incoming customers. She was very focused on everything she did! I would recommend her to anyone who wants help with cell phones or switching to a carrier! Shout out for Rosie at Boost store!

2 years ago

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Sharinda Hunter Waterbury, CT

What I like most about Boost Mobile is the shrinkage plan. If you pay on time three consistent times your price point goes down. I also like the pay as I go option. What I dislike is I wish I could use the same phone number on another plan.

9 months ago

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Roland

I like that they have a cost friendly family plan, great phones and really good customer service. They're phone service is a little weak in rural areas.

3 years ago

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Kathy Faustin Tallahassee, FL

I have been using Boost mobile for the past 5 years and is the only phone company that I will use. The phones are affordable and upgrading is very quick and easy. The monthly prices is also very affordable.

1 year ago

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Sarah Ava Salt Lake City, UT

Good phone service for a great price! Lots of convenient locations if you ever needed to go to a store, and easy cancellation. Got spotty service in basements but we got that with a major phone provider as well so it wasn’t a big deal. Would use again if we needed to!

3 years ago

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Makinsey Muncie, IN

I love it, I get unlimited data and the service is great. I'm not too happy with my phone but I plan on upgrading in the future.

1 year ago

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Kathy Faustin Miami, FL

I have been using Boost Mobile for over 7 years and it is the only phone company that I will use. Great prices and a wide variety of phones to choose from.

1 year ago

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Royal

Actually has unlimited data, customer service at the stores always excellent. Never a problem with coverage either

3 years ago

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Cathy Milne

I have been with this company for 5+ years and never had any problem wirh my service or their customer care reps.

3 years ago

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Vicki Hightower

The cost their service. I know what my bill is every month and i use auto pay. They give great service no drop calls.

3 years ago

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Jessica Olson Nevada, IA

I switched from IWireless to Boost Mobile, and I couldn't be more happy! There prices are perfect, and they are always helpful.

1 year ago

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Honey LeBlanc Pass Christian, MS

Bought a Boost Mobile phone for my son's friend who lacked consistent access to a phone. It is a great value for the money.

1 year ago

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skylar ladner Houston, TX

i have just recently joking boost and i do not regret it because they have really good deals that helped me with my financial problems.

1 year ago

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Tricia Laratta Akron, OH

Ive been with boost for months and i would recomend boost to everyone. Great people working there

1 year ago

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Paula Baylor Cincinnati, OH

I get talk,text and web.The price is perfect for my budget.I have a choice of phones.

2 years ago

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SHEBIA WILLIAMS-LYNCH McDonough, GA

ive never had any problems with them. Ive been with them almost 9 months and everything is smooth

3 years ago

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Jamie Quin

Because they give grace periods to loyal customers and their phones are reasonably priced.

3 years ago

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lee Walla Walla, WA

these guys are great been very happy for years now wouldnt switch if someone paid me too.

6 years ago

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Nathan Carothers Auburn, CA

Boost Mobile has a good assortment of plans. The service area is really good. Overall a good company.

1 year ago

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Christine Garry Houston, TX

Great company been with them since 2011 . very courteous always professional and go above and beyond

1 year ago

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Miss Evans Horn Lake, MS

I loved Boost Mobile. The price was inexpensive and I would refer friends to switch to their service.

1 year ago

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Mandie Bremer Moncks Corner, SC

I love this cell phone company you can get unlimited everything including data on this plan for $50.00 a month.

1 year ago

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Steve Galvan

Boost is a great people person that cares about their customers

1 year ago

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Anita Surprise, AZ

Customer Service was great. One was by phone and the other was walk-in.

2 years ago

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Pamela

This is great service for the price. Adding more cell towers would be great.

3 years ago

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shanekia Williams Atlanta, GA

Absolutely love boost. Wish it service was everywhere and not breakup. Overall we love boost.

1 year ago

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Lifeadon Chicago, IL

Every so often not even rarely I may drop a call but other than that pure quality

1 year ago

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Alexander Johnson Los Angeles, CA

I love boost I have signal just about everywhere and it works underground on the subway

1 year ago

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David Turner Akron, OH

The manager at the Ontario store was nice

1 year ago

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Melissa S Clark

It is great service at an affordable price!

1 year ago

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Travis

good price and local service is reliable

2 years ago

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Joyce

Great service for both voice and data. Excellent rates.

2 years ago

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Kim Pitts

No hidden charges, no automatic payment, no contract

2 years ago

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Sandra Phoenix, AZ

excellent service at a very reasonable price.

3 years ago

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Barbara Amarillo, TX

good no issues great service polite employees

3 years ago

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Carlos Alfonso Saenz Miami, FL

Been with them 2009 and I have never had a problem!!!

6 years ago

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