USAA

I have been a member with USAA for 14 years. I have all my banking and insurance through them. I applied for a car loan and got a good rate. I signed the paperwork electronically and USAA gave me a dealer funding request form. On this form it clearly says that if the documents are received by 4pm central time that the funds will be sent that same business day. It is now the 3rd day and USAA still has not sent the funds to the dealer. If I would have known I would have to wait this long I would have went with a different bank. Calling USAA is absolutely horrendous. I have spent several hours on hold over the past 3 days attempting to figure out when the funds will be sent. How long you have been a member makes absolutely no difference in the customer service USAA provides and it is shameful just how terrible USAA’s customer service is. I plan on moving all my banking and insurance needs elsewhere. Would not recommend.

In 15 yrs I was with usaa they have Never shown loyalty to long term customers. Past 5 yrs I had 3 not at fault accidents and each time I’ve had to fight both insurance companies every step of the way. They do not care about their customers besides as income. Horrible claims agents that have limited knowledge and no customer service. I will never go back again

We financed the purchase of our two year old leased vehicle through USAA five months ago. What a HUGE mistake! First of all they don’t bother with the tax and license fees which was a $$$ we had to 100% pay out of pocket to the DMV. Then USAA tells us every month the same bank they take our insurance payments from that our EFT is rejected. We call the bank, call and fax USAA the paperwork, again and again and they just can’t get their act together. NEVER EVER again.

Usaa will never work with you when you are in a financial bind. Even if they say they will they will say that they never agreed or told you those terms. I argued with them for over two months on resolving a late payment and ended up getting my car repossed even though i tried to pay them the full amount multiple times. They also auto pull whatever amount they want and you won’t get that money back. Customer service is awful as well. I will never use usaa for anything

FICO score is 770+, do much of my banking through USAA, very stable job history, six figure income, and... I got approved for an auto loan with a 73% LTV (loan to value) requirement. 73%! Insane, so in other words they will require nearly a 30% down payment?? Wow. No thanks!

I spent months working through an auto claim, overpaying for a total loss settlement because USAA representatives are disorganized, poorly trained, and lack communication. I will never work with them again.

Too high rates, even for established members

Too high rates, even for established members