SpringboardAuto.com

Springboard has revolutionized the auto loan process. They have melded technology with caring personnel. From beginning to end the process is smooth and seamless. They offer superior rates relative to creditworthiness. With a score in the 550s , I was offered a loan by USAA @ 18%. Springboard financed me at 12%. Thanks to Tina and all at springboard, for answering every question I had regardless of how many I asked. Professional, courteous and knowledgeable. I saw the car I wanted, drove it, entered the information online, drove home the same day I don’t usually take the time to write reviews but felt it was important that folks be aware of an oasis in the midst of the auto loan desert. I fully recommend springboard to all seeking auto finance.

This is an absolutely amazing professional and client oriented company (rare find this day in age). Process was fast, professional and most importantly easy and thanks to GREAT and EXTREMELY PROFESSIONAL EMPLOYEES, smoothest I have had in many, many years. I want to thank everyone in the firm, but really want to mention two amazing employees and most importantly caring and great people. Jessica and Candice. AMAZING, PROFESSIONAL, GREAT and CARING PEOPLE. I don't want to even say word employees because they made me feel as if I am part of the caring and loving family. Even my Salesman was surprised as how great Jessica and Candice run the process. As as someone who spent over 22 years on various Sr. Roles in Financial Industry, I really want to say Thank the Management of SpringBoard Auto for having such AWESOME, PROFESSIONAL and CARING EMPLOYEES like Jessica and Candice. Running such difficult and nerve racking process in such smooth and easy way from customers view like Jessica and Candice do, it's an absolute art. From now on I am customer for a long, long time! Thank You So Much SpringBoard Auto!!! THANK YOU SO MUCH JESSICA and CANDICE!!! YOU ARE ABSOLUTELY THE BEST!!!

The process was SO easy! I was instantly approved. Uploading documents was easy. It did take a couple days to verify my information, but I expected that. I've had past experiences at dealerships where banks have told me I'm not approved after giving the dealer documents. I've had to return a car before. This took the hassle out of dealing with dealership financing. The lady stayed late on a Saturday to get my loan processed. I started the application on Tuesday and drove off with a car on Saturday. Overall amazing experience!

Everything in done online, which is nice, however after uploading verification documents it may take a while for a final answer. I was told 48-72 hours, but it took longer than that. I made the mistake of planning to purchase over a holiday weekend, big mistake. They closed for the holiday and didn't finish verifying my information, so no final approval until after the 3 day weekend. loan approval is not much and interest rate is not disclosed until pre-approval is completed. I would also like to add that there business hours are not very late compared to car dealership hours, and nothing can happen after they close, so don't make plans to purchase if you aren't there at least a couple of hours before they close. Application fees vary and can be upward of $500 which is figure into loan amount. Flexible loan terms, which is nice, but there mileage restrictions are 125k miles and car must be 2009 or better.

I applied and was pre-approved for $18k. I decided to use it toward a 13k vehicle from a nearby dealership. I submitted the proof of income docs they requested and then some. I was told I'd hear back within a day. Fast forward 3 days later - I've heard nothing. So I email in to see what's going on. An agent says "I'll look into and reach out shortly." No "thanks for reaching out" nor "sorry for the delay." The same agent I spoke with before calls me and explains that they can only verify income with one bank account. I explained that this doesn't make sense for a self-employed person - who no doubt is probably going to have a business AND personal bank account. Which in my case is true. Didn't have the energy to argue with them. They apparently just don't value my business and that's cool. I'd rather go with Carvana, anyway. They at least act like give a darn about you.