Name: Ford Credit
Rating: 2.9

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owen ball

I requested details of an historical credit agreement and they sent me another customers details and copies of their correspondence to her so much for their data protection when I rang their just asked me to send the papers back to them. they then wrote to me stating any complaints regarding credit agreements are the responsibility of the dealers not ford credit.

7 years ago

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Randal hyde Springfield, MO

I got a car loan from Ford Credit. I think that the interest rate isn't that competitive, but it was easy to apply and easy for me to get approved. Customer service was easy to work with.

7 years ago

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Shelby Becker Elgin, IL

I paid off my truck ONE MONTH ago and was promised the title "in 7 to 10 days" and still haven't seen it. I want to sell my truck as my husband is sick and we need the money, but it's hard to do when you cannot get the title YOU ARE ENTITLED TO. Ford, I hate you for this stress and panic you are putting me through. If I had the money I would sue.

7 years ago

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Wes Lunney

One star, only because I could not give zero Stars. Avoid. six months after closing one account and opening a new one, they have "reviewed" the old account and determined that there are monies outstanding. Utter rubbish. Paperwork does not state this but it all boils down to a conversation with the agent of Ford Credit aka the dealer. Would recommend that you avoid ford credit and their dealers. A shame as the cars are good.

7 years ago

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pissed customer

FORD CREDIT IS THE WORST COMPANY EVER, STAY AWAY FROM THIS COMPANY LIKE THE PLAGUE! LIKE MANY PEOPLE HAVE SAID, THE REPS ARE COLD HEARTED, RUDE, AND VERY INCONSIDERATE! A PAYMENT I MADE GOT LOST IN THE MAIL AND THEY DIDN'T CARE. THEY LOST A CUSTOMER FOREVER FOR A MEASLY $29.09 LATE FEE. I WILL NEVER LEASE OR PURCHASE A FORD CAR/TRUCK AGAIN AND NEITHER WILL ANY OF MY CHILDREN. DON'T WORRY FORD, I WILL MAKE SURE THAT I NEVER HAVE A LATE FEE AGAIN, I WILL JUST BUY/LEASE A BUICK INSTEAD....HAHAHA!!!

8 years ago

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Jason Brown Lehi, UT

I just started a new lease for a new F 150 and Ford's payment system has been super simple thus far. I'd recommend to anyone in the market for a new vehicle and who doesn't want to use their own financial institution.

6 years ago

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janalee sanders Valley Center, CA

it has been a long time since we used Ford credit, as a young married couple we felt that we were treated fairly and that we were given terms to our loan that suited our needs.

6 years ago

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Kathie Bowman Lakeside, CA

I have my car loan through ford credit and it has been a breeze. They give you the ability to access everything online and can even pay your bill online.

7 years ago

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Tom Pleasant Grove, UT

I used Ford Credit for a 2009 Ford Focus that I bought. It was an easy process and they were very good to me on the rate and I was able to make all of my payments on time and it was a very worthwhile experience.

7 years ago

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SHA YAHAWADAH New York, NY

They just care about the money not the customer we were sold a lemon by dana f in Staten Island no one helped after 7 years they denied us a replacement vehicle so we are just stuck with a non working explorer but guess what they want there money every month by far the worse ever during these tough times

3 years ago

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Marie Myrick Indianapolis, IN

Their customer service is horrible. Supervisor does not return calls. 2020 F250 fuel gauge still not reading write. Truck is under warranty. Spent a week and a half in the shop at ford and still not fixed. Paid out of pocket for a rental car due to no loaners available! This has been a nightmare!

3 years ago

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Accono Signs London, ON

Lease buyout, Ford Credit won’t let customers out of lease as the original dealer has control of the lease. That is not customer friendly as all the Ford dealers don’t get along. You’re at the dealership s mercy and Ford Credit doesn’t care.

4 years ago

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Kenneth R Muller Toccoa, GA

Dealer sent me an email asking if I was willing to bring my ford edge in a month early. So I did and Ford Credit came after me for the last lease payment and Bogus scratches on the car. Destroyed my Credit went form 810 to 653 fico Score. Do not do business with FMC>

4 years ago

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Emily Price Wilmslow, CHE

Absolutely shocking customer service. Staff contradicting each other and me being given incorrect and misleading information. Tried to log a formal complaint - I’ve been told I can’t. Tired to escalate it to a manager - been told I can’t. I am appalled to be perfect honest.

4 years ago

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S Allman ,

Financed a new vehicle in July 2020, at a dealership in Port Lavaca, Tx We both have excellent credit above 800. The finance guy - only applied thru Ford, saying we could only get 7.99%. To make a long story - short, 2 months later refinanced thru USAA at 2.85% Don't go with Ford Motor Credit - scammers.

5 years ago

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billkeene01 Plano, TX

Would not recommend. They just don’t care about their clients.. I got a low rate but they managed to ding my credit score because their autopay didn’t work properly. I’ll probably go a step further and never buy another Fo

5 years ago

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Jill Eades Sebring, FL

Spoke to Ford Credit about my account on numerous occasions and they continue to be nasty, rude, and disrespectful to customer's. It does seem to predominately male's who are speaking in this tone to me about the situation. Yes...Ford Credit is sexist and if I have my son listening in on the call ....all of the sudden they respond differently.

5 years ago

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Christina Lembo Lembo Newtown Square, PA

This company has no sympathy for people that fall into hardships and need to end up voluntary surrendering your lease to them. They continue to sue you for the balance and do not care why you could no longer afford the car payments.

7 years ago

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Matt

Pretty good gave good value just some employees were as knowledgeable. Once you found the right person it was great. Just tskes time and notes were rarely updated.

7 years ago

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Teresa Nolan

Never an issue with the financing but I will never buy another Ford due to issus with their service departments.

7 years ago

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Adam Denver, CO

If I could do 0 stars I would they suck to deal with, will never buy a Ford again, oh and F-150’s depreatiate more than any vehicle I have ever owned! Don’t ever finance through Ford Credit, they are a bunch of bitches over there.

7 years ago

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kadi Sterling, VA

They are thief! they kept charging me twice and sometimnes three times a month and when I call them they deny that! and they always say that they did not receive their payments! They use a third party merchant, I suspect that they steal money from people.

9 years ago

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Shari Evers Lehi, UT

I love my Ford Flex and the Ford company in general. So getting a loan through Ford was pretty simple. Easy to work with and great rates!

7 years ago

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Shanna South Jordan, UT

We use Ford Credit for our company fleet. They are awesome. Ford Credit has competitive rates and great customer service.

7 years ago

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Joseph Tempe, AZ

Bought my Ford Expedition through Ford motor credit and it was the best financing I ever had

2 years ago

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Don Thigpen Kansas City, MO

Used them only once and probably won't go back. Back when I used them their criteria for credit acceptance was harder than similar companies.

2 years ago Edited February 9, 2023

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Stanley And

Have had different car loans using FordCredit and never any problem working with them.

7 years ago

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james pettinelli

The car loan was set up at the dealer, the paperwork was not over welming, we knew our st

7 years ago

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Troy Hinton

They do exactly as they say they will. their statements are accutate and timely.

7 years ago

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Steven Klaproth Phoenix, AZ

I have used Ford Credit while purchasing several Ford vehicles. The rates and service are always excellent.

4 years ago

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Ann Bailey Lehi, UT

We had our truck loan with Ford Credit. They offered great financing, and low maintenance customer service.

6 years ago

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Shauna Craig Pleasant Grove, UT

We bought a brand new Ford Explorer and they offered a zero interest if we paid it off in 36 months, which we did.

6 years ago

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Robert Lino

The company provides great service. They always make right by the customer.

1 year ago

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8761604 Canada Inc Windsor, ON

I had an account and regularly paying every biweekly then also they will send me there is balance reminder so I consider them not bad but worse .This is their mode's Opendi.

3 years ago

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courtney tennant Salem, VA

Ford Credit has very high interest rates, but knocked off $3000 because they took so long to get back with me

4 years ago

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kenn brinck

No issues in paying off the loan, it was simple and straight forward.

7 years ago

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Tim Roark

0 % financing and good app for iphone. Features continue to improve

7 years ago

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BeverleyLowe

Ease of service and quality of product, service, customer service interaction.

7 years ago

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George Wilson

Easy loan approvel. No problems with their service. Low reates.

7 years ago

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Jacqueline Nave

Customer service is not greatDifficult to talk with anyone in person. Usually just get a telephone may need.

7 years ago

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Mo

Excellent customer service. Works with you when you have hard times.

7 years ago

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Melanie Miller West Jordan, UT

We have financed a couple of car through Ford. We had 0 percent interest! You can’t beat that!!

5 years ago

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Kent Lehi, UT

I bought my last Truck from Ford using Ford Credit. I never had a problem and I loved the automatic payment feature.

6 years ago

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T Allen, TX

Would have gave them a zero if I could. Ford credit is the worst ever. They will lie to you and give you the run around. Terrible customer service.

4 years ago

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Tim Fullmer

They gave me an interest free loan on my $38,000 flex

7 years ago

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myron s krouse

they answer questions quickly and respond within a day or two

7 years ago

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R. Wagner

Low rates. Customer service is wonderful.

7 years ago

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Gary Whitney

i had some issues wirh the equifax leak and cancer losing money and Ford would not work with us

7 years ago

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patricia kutner

my first lease and I did not understand the value for my money great car, poor salesperson

7 years ago

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First time

Customer service. Have spoken to CS multiple times over a returned check fre and have yet to get an answer

7 years ago