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Wells Fargo

Name: Wells Fargo
Rating: 3.7

Is This Your Business?

3.7

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95 User Reviews

4.7

Overall Score

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3.7

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95 User Reviews

4.7

Overall Score

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LAST UPDATED: April 9th, 2024

For over 65 years, Wells Fargo Auto Finance Services has been helping customers finance or refinance their vehicles. With loan options for purchasing new and used cars, as well as a plethora of refinance options, Wells Fargo offers a loan option for almost any borrower. In addition, Wells Fargo is one of the few companies we reviewed that provides loans and refinancing for specialty vehicles like motorcycles, boats, and RVs. They also offer extended term lengths up to 72 months.

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The Good

Co-signer options
Online application
Speciality vehicle financing

Co-signer Options

Wells Fargo allows all car loan applicants the option of having a co-applicant if desired. In many cases, a co-signer is beneficial in achieving a better loan rate, and is also a helpful option for individuals hoping to build or establish credit. Wells Fargo offers the option to complete an application online, which is extremely convenient for customers who do not have the time to come in person. Borrowers can also apply at a local Wells Fargo location if they prefer to go through the process in person with a Wells Fargo representative.

Speciality Vehicles

Wells Fargo offers specialty vehicle financing, which covers motorcycles, power sport vehicles, recreational vehicles, boats, yachts, and even aircrafts. This is very uncommon in the industry, and great for customers who are looking to purchase speciality vehicles. There are no fees to apply for these loans, and once approved, customers will usually be financed within one to two business days.

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The Bad

APR may be higher
Must read the fine print
Lack of transparency

APR

The interest rate examples displayed on the Wells Fargo website won't apply to many applicants. The fine print listed with the APRs shown on the site state that the rates are based on the assumption that an applicant has excellent credit, is applying for a loan larger than $22,000, and has a loan-to-value ratio of less than 115 percent. Based on the website's information, these rates will only apply to a small percentage of applicants, so it's likely that the average borrower will have a higher APR. Well's Fargo beginning rates are higher than most in the industry at 3.13 percent. Other companies in the auto loan industry have a starting APR of 1.75 percent.

Lack of Transparency

Well's Fargo is also lacking a great deal of information that should be on their website. This lack of information can make it difficult for potential customers to compare services and find the company that best fits their needs. It also makes it difficult for our team to rank their services with other companies in the industry. We would like to see more information regarding application fees, loan amount, mileage limits, early-pay penalty fees, and bad credit loan options.

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The Bottom Line

Wells Fargo is one of the few lenders we reviewed who offers loans for specialty vehicles. The APR could be slightly higher than advertised for most borrowers, and is higher than other companies in the industry. However, Wells Fargo offers a range of terms and the ability to have a co-applicant, which may give borrowers more loan options to choose from. Because of the higher APRs and the lack of information, we cannot recommend working with Well's Fargo for your auto loan needs at this time.

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User Reviews

Star Rating

3.7

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95 Reviews

Review Breakdown

5 grade

44%

4 grade

17%

3 grade

19%

2 grade

1 grade

14%

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tfd1949

Very difficult to get along with. Been financing cars through them for 12 years. Thank goodness I’m 4 months away from paying off the loan. If you’re one day late, automatic $25 late charge. Was in the hospital three times the past year and was 2 to 4 days late and they automatically charged me $75. Even explaining, they refuse to rescind the charge. Then get a letter in the mail advising of contract. Terrible way of treating a customer that’s been a reliable customer for 12 years. Never again

3 weeks ago

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Annie Hickey

I found Wells Fargo Auto loans to be the worst people in the world to work with. I helped my daughter finance a car and we can get the paperwork straight took forever to get the title once the vehicle was paid off I actually wound up taking the loan away from them and refinancing it to another lender just so I could stop working with them.

1 week ago

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Joseph Faenza Ashland, PA

I had a car loan with Wells Fargo in the past and it was a great option for myself because I already had other Wells Fargo accounts so everything was linked together in one place which made easy to manage all accounts!

7 months ago

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Carlos M. Hercules, CA

Wells Fargo is the best with car loans. they approved me on my new truck from Toyota. I got the rate I wanted, and everything went smooth. Wells linked the loan to my checking account, so I like that because I didn't need to make a new account for this loan. if you want to make a payment, it's pretty straight forward. you make it straight from your account and click on loan and you make your payment. easy as that.

1 year ago

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Patricia Miller Preston, ID

When we decided to buy a fishing lodge in Alaska we had only one bank to use-Wells Fargo. We were really concerned but after meeting with the bank branch in Petersburg, Alaska we felt much better. This branch has been wonderful to work with and has always helped us with our questions or problems.

4 years ago

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Eddie Rios Ogden, UT

Wells Fargo was awesome to use when we financed an SUV. They had the best rates and lowest fees. I was surprised that a big bank could offer great customer service, but they did. They have tons of locations to making the management of my SUV loan easy to handle.

4 years ago

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John David Maher Neosho, MO

There was a time that WF would take about two weeks for them to submit my payment check to the bank. Then there was the times that no matter when I mailed the check, they waited until the due date. They have improved. I mail it and my check clears within one week. It takes the payment three days to get to Denver from Southwest Missouri via USPS.

3 years ago

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James Conder Eagle Mountain, UT

I have had a couple loans with Wells Fargo and will never go back if it's up to me. They were unwilling to work with anyone on anything and would start calling multiple times a day after your payment was 1 day late. They would do NOTHING to work and help resolve the situation, they would just press and press and guilt until either payment wasn't made and late fees hit or you paid up.

4 years ago

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Sylvia Horner

I have never had any problems since I have been paying them for the loan on my car. I have had other companies contact me about re-financing my loan for a lower price and I may do that down the road.

5 years ago

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Randi

I have never had any problems since I have been paying them for the loan on my car. I have had other companies contact me about re-financing my loan for a lower price and I may do that down the road.

5 years ago

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Colt Mansolo Kyle, TX

Great monthly payment, didn’t over charge too much, everyone was friendly

3 months ago

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Anne Sainsbury Orem, UT

I financed my first car that I purchased in 2016. I had been banking with Wells Fargo for quite some time so financing my car through them was a no-brainer. During the time that I was paying off my loan I received consistent reminders for payments, the payment process was quick and easy online, and customer service was great!

2 years ago

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Fernando Delgado Tempe, AZ

I love how easy it is to access my information on Wells Fargo for my car loan. It's very descriptive and understandable. We had our car loan for over 48 months and we are 1 month away from paying off our car. Never have we had a problem with wells Fargo since we got our loan with the best interest rate compare to other loans.

5 years ago

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Michael Calabasas, CA

Have had our current car loan with Wells Fargo dealer services now for 10 months. Easy online set up for paperless statements and ease of account management. Online bill pay has been a snap and there is no penalty for prepayment of principal. I pay a little extra each month and pay in no-weekly installments with no problems. I just keep watching the balance decline. They were even nice enough to beat my credit union offer on interest rates

5 years ago

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Lesa Burgess Pleasant Grove, UT

I got a car loan from Wells Fargo on my Hyundai Elantra not too long ago. My credit score was above a 620, so I got a relatively decent APR of around 4.5%. I didn't qualify for those lowest rate, which was around 3.9%, but I was satisfied with my 4.5%. It was easy to apply for this loan by giving my personal info, income information & other miscellaneous stuff with my other vehicles. Pretty painless process. My only complaint was I felt the Origination fee was a bit high, but other than that very satisfied.

5 years ago

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NT Pleasant Grove, UT

very impressive customer service. quick service and approval, in and out with signing papers less than an hour. i was offered a low interest rate from another bank and immediately switched to Wells Fargo for my auto loan. Monthly payments were easy to make as they mailed me monthly booklets to include with my payments.

5 years ago

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Greg Atlanta, GA

A year and a half ago I was out of town and my Truck died. I purchased a new one and selected Wells Fargo to finance it as I banked at Wells Fargo. I made it clear that upon return home I would have 50K in my account and pay off the loan. I was home in 3 days with my new car and this is the time it took to sell some investment shares and have the 50K in my Wells Fargo checking. I called Wells Fargo and they said they were just not ready for me to pay off the loan. They connected me to lots of people but this dragged for two weeks. The money was clearly in my Wells Fargo account, the contract said I could pay the loan any time, Wells Fargo just would not keep their word. And no one offered to stop the interest. I paid $47 in interest. Additionally, my 50K was not in the market earning interest, but sitting in my Wells Fargo account. I still bank with Wells Fargo but they have a lack of integrity in their basic corporate culture. If I were not so vested in my banking transactions being done at Wells Fargo and my Bill Pay at Wells Fargo, I would look elsewhere. Greg

1 year ago

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Dennis Brennan Jr Dallas, TX

Wells Fargo Dealer Services is responsible for document withholding, they prevented me from registering vehicle in timely manner. There was no alternative, their actions were directly required for me to register my truck. They refused, and stated that is not their policy. 10 months is unacceptable to pay all expenses on a vehicle that I can't use. My business plan of my logistics business failed because I could not buy a second truck while the first one sat unusable. May 29, 2021 purchase date, March 16, 2022 Legally registered and titled. Not to any fault of my own as I pursued registration of my truck with extreme efforts in hopes to resolve internally with Wells Fargo Auto, or better known as WELLSFARGODEALERSVCS or Wells Fargo Dealer Services. The attitude, consistently scripted response letters, and every "representative from the executive office" that I spoke with all had that "not my problem" approach. The initial customer service representatives were extremely pleasant, accepted responsibility and made me feel like I was a valued customer. I feel that this was also deceptive to linger hope to prevent the alternative litigation. Every time I pushed the issues, they treated it as a valid complaint, sent a letter, asked for more time to review, and closed it out the same way every time. A letter was sent saying the title was processed. The title wasn't the issue, me being able to register the truck in Mississippi was the problem.

1 year ago

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C G Eubank, KY

I got an auto loan with Wells Fargo on Easley SC. For a 2018 Nissan Rogue. I purchased the car last January 2021. My cousin cosigned for me. She passed away in March 2022. I sent a cashier check for the full payoff. Then suddenly come may after my cousin had passed away. They started sending out past due letters to her address and calling me 5 times a day trying to say I was behind on payments. Even though my bank statement showed they got the money. I got the paperwork in saying paid in full. her name removed from the loan.. They started saying they never received the money. Even though I faxed them proof. Then night before last they had their recovery company sneak out and steal my car in the middle of the night. I have being on phone with them numerous departments trying to locate it do at least I can get my personal stuff and the car and I have being given the run around and told to call back. Desired outcome: Car back plus a full refund Update by Christine ky Jul 01, 2022 7:30 pm EDT Well here I go again. Wells Fargo an employee name Corina, sweet girl was trying to work with me to get my car back. I told her my attorney and I would agree to try to stop payment on that cashiers check and sent out another one if my car was returned today or by Tuesday. She tried to help me do that but the redemption dept said no! They want more money now. I called them and the girl was so rude kept telling me she wanted over 18000 now before they would give back the car because they didn't receive the money and I go my bank statement shows you did. She felt out refused to work with me to give back my car even though I had proof it was paid off and everything. So now they are going to be taking my car to the auction to auction it off for whatever they can get out of it. I told her she would be hearing from my attorney for a major lawsuit. They don't care, they have being caught setting up false bank account to steal peoples money plus numerous other law suits against them. Its all over the internet on how many times they are being sued and here comes them another one.

1 year ago

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David Cape Coral, FL

For years Wells Fargo has been a bad way to finance just about anything, they are quick to pounce on you if you run into a problem and love to charge huge amounts of money for late payments. I also had them for my business bank and they were terrible. Perhaps I'm wrong in my thinking, but I think if you run into a problem with the company you have financed through a credit company, like a home air conditioner that is taking many years to pay off, and that product is miss-represented and breaks down after 1 year, I feel the credit company should jump in to help pressure the air conditioning company to straighten that problem out. They can have a lot of power over that company and a vested interest in helping you pay for the rest of the loan. If you have to replace a home air conditioner after one year for $8000.00 while you still owe money on the first one how do you expect most people to do that. Some companies always find a way out of helping you and on large purchases such as this Credit Companies can be a huge help to keep their feet to the fire.

2 years ago

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JG00 Saint Charles, MO

Wells Fargo was my assigned bank when I purchased my car. After two and a half years of paying consistantly with $30 extra toward the principle, they lowered my monthly bill by a good amount.

3 years ago

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Christy Suguturaga Orem, UT

I don’t know if I had a good experience because I had great credit or because Wells Fargo was just easy to work with but the whole process was seamless and quick. I am still amazed.

5 years ago

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Mali Orem, UT

Loan specialist was awesome, she was quick and fast to get us approved. Paperwork were already printed and ready to sign when we arrived. I wasn't too happy about the interest rate but that was the best she could do at the time. But overall the experience was great!

5 years ago

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Kristin G Pleasant Grove, UT

One of our car loans is through Wells Fargo and they have been great to work with! My daughter bought her first car and her rate was low and the process took less than an hour!

5 years ago

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Tom Pleasant Grove, UT

I have used Wells Fargo for three of my car loans in the past and I like the ease of the loan process, I like their rates and the value you get for your money, and I like that they are a large bank and very convenient.

5 years ago

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Maryayb Draper, UT

I have used Wells Fargo Equipment Finance to purchase equipment for business and all is well however I wish they offered online account access for business accounts. If they can offer this to personal accounts it should be possible.

6 years ago

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Peter Land O' Lakes, FL

Fantastic company! Great rate and low fees. Stellar Customer Service and very functional/user-friendly app.

9 months ago

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Mindy Clarke Tacoma, WA

I had two car loans with Wells Fargo, site is easy to navigate and they have stellar customer service.

9 months ago

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Don Thigpen Kansas City, MO

No! Not the best. Their interest rate is higher than usual and the have close to zero tolerance if you are behind on your payments. Haven't used them the last few years, so word is they have improved. Do your homework!

1 year ago Edited February 10, 2023

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KingRobert747 Ashburn, VA

Easy to do business with and I've had a couple of vehicle loans with Wells Fargo.. Will consider future business(in regards to vehicle financing ).

2 years ago Edited March 23, 2022

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dmfd123 Arlington, VA

The titling department is incredibly bad. After I paid off the car, I called with an address to send the title. They disregarded my request and sent it across the country to an old address, I called them back several times and they gave me a different story EVERY TIME. Whoever manages the title department is an incompetent buffoon. The employees don't know anything about their jobs. They are obviously not trained at all.

3 years ago

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Myken Salt Lake City, UT

Getting a car loan with Wells Fargo was easy. They offered us a great rate, quick approval and excellent service. We felt like valuable customers.

4 years ago

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Holly Clark

I would rate them 5 out of 5 because they did everything they were able to do for us. Answered every question and every concern.

5 years ago

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Magaly De Avila Provo, UT

I got a car loan just recently and they were very quick to approve and check to make sure that I would be able to work with them. Wells fargo is great!

5 years ago

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Dylan Curtis Pleasant Grove, UT

They lent us the money to buy our Nissan Maxima, a car which we loved and drove for many years. We were glad to be approved by them, because our credit wasn't the best at the time.

5 years ago

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Hunter Kasprzyk Gilbert, AZ

ive actually had a lot of problems with wells fargo because they don't do what they say they are gonna. I wanted to set up my checking account so that If i ran out of money it wouldnt go into my savings and they said it would do as i wanted but it ended up taking money out of my savings when i ran out in my checking. Not trustworthy.

5 years ago

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Joseph Tempe, AZ

Got an Auto loan from Wells Fargo a while back, great loan, great rate and easy process to qualify

10 months ago

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Julie Firkins Orem, UT

i was with first security bank when it was changed over to wells fargo, it was truly an unpleasant change, the people are nice but the fees and the impersonal banking rules were awful!

6 years ago

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Hannah Barth Tallahassee, FL

I purchased a new vehicle in January of 2019. Wells Fargo financing gave me decent interest rate and it was easy to set up online payments.

2 years ago

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Bunney Schmidt Orem, UT

We have a car loan with Wells Fargo and they are great at communication. I receive statements electronically and confirmation of any payment made.

5 years ago

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Fernando Delgado Laveen, AZ

I love how easy it is to access my information on Wells Fargo for my car loan. It's very descriptive and understandable.

5 years ago

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Derek Scoville Pleasant Grove, UT

Very easy to apply for a loan. Process is quick, simple and comfortable. Was able to find better interest rates elsewhere, but other than that, the process was great.

5 years ago

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LeAnn Baytown, TX

We used Wells Fargo for one car loan. The customer service is great. The app is user friendly.

2 years ago

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Annie Chow Tallahassee, FL

Great offerings for car loans. They helped me get my first car for a great price.

4 years ago

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TomStephens

Hard to get a human on the phone. They charge me to cash a non Wells Fargo check even though I have a car loan with them.

5 years ago

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Natasha Salt Lake City, UT

It seemed like I was getting a good deal at first, but they had a lot of hidden fees and a balloon payment at the end that was outrageous.

6 years ago

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Shanna South Jordan, UT

This company is easy work with and super supportive if you are going through a hard time. Stern but compassionate

5 years ago

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Jr Orem, UT

Our interest rate we were locked in was too high. We tried to negotiate and it wasn't in our favor which made our payments high. we decided to go with another bank who was offering a lower interest rate and better customer service.

5 years ago

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Haley Houtz Herriman, UT

Wells Fargo is a great company! They are professional, trustworthy, and their customer service is excellent.

5 years ago

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king Queen Creek, AZ

they gave me a great rate for my vehicle. my regular bank gave me way higher not sure how that worked out. no brainer for me who to go with

5 years ago

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