USAA

USAA Logo

7.6

Overall Score

23 User Reviews

24 days ago

USAA

USAA was established in 1922, and offers low ARPs and extended term lengths.

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USAA was established in 1922, and started as a car insurance company for military members. Over the years, the company has grown to include banking, investments, all types of loans, all types of insurance, and other great services and features for members and their families. Auto financing is one of USAA's most popular services because of the many car loan discounts and incentives the company offers. USAA has won many awards and has been recognized for many great achievements including best customer service multiple times.

The Good

  • Low APR
  • Loans up to 84 months
  • Incentives and discounts

Advantages

USAA has a history of providing military members and their families with many services, while also striving for excellent customer service. In the 2015 Temkin Customer Service Ratings, USAA's banking services came out on top, ranking number one overall for customer service. Customer service is very important in this industry as customer's need answers to questions regarding their auto loan options. The company also offers many other great advantages to their service, such as:

  • No application fees
  • Low APRs
  • No early-pay penalty

Incentives

USAA frequently offers incentives and special offers on their website. For example, if USAA members buy through the USAA Car Buying Service before a designated date, they can receive discounted loan rates. The USAA website states that previous members have already saved an average of up to $3,485 on their MSRP simply because they are signed up with the USAA Car Buying Service. USAA also offers discounts for clients who sign up for their automatic loan payment system, and they offer exclusive manufacturing incentives. USAA does not penalize members for paying off their loans early, nor do they charge application fees. Some companies in the industry charge fees when customers pay their loans off early, some companies also charge application fees. We like that USAA doesn't charge for either of these.

The Bad

  • Must have a military affiliation
  • No free credit score check
  • Lacking information

Exclusive to Military Members and their Families

Borrowers who do not already have a USAA account or any military affiliation are unable to qualify for USAA services. This limits who can apply for loans with USAA. If you do have military affiliation, you can qualify for an auto loan through USAA, as well as benefit from all of their other great services.

No Free Credit Score Option

When applying for auto loans, it's good to know your credit score so you're aware what type of APR you might be offered. Some companies in the industry offer a free credit score, or help customers find their credit score through a free third party website. We would like to see USAA add a free credit score option so members can know where they stand before applying for a loan.

Lacking Information

The USAA website offers minimal information about auto financing, the loan process, explanation of APR, and other similar details that borrowers find helpful. Borrowers who choose to work with USAA will want clarification on the process, terms of the loan, and other details with USAA. Potential customers should research these items before they finalize their loan so that they can ensure they understand what they're committing to.

The Bottom Line

USAA offers some great features for their members. However, they are lacking some information we would like to see, and are exclusive to military members and their families. USAA offers an easy online application, low APRs, quick approval times, and several ways to get discounts. For military personnel and their families, we recommend USAA as a great option for a car loan.

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User Reviews

4.3

23 Reviews

Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Learn more

Sort by:
Darluap
August 27th, 2018 Pleasant Grove, UT

Have had several auto loans through them. Sort easy to deal with. Great rates. Great customer service.

Helpful?
Tanya
August 16th, 2018 Lehi, UT

The car loan process was easy and quick, from application to finalizing - and yes, they’ll finance rebranded/reconditioned title vehicles

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Michelle Lee
June 13th, 2018 DETAILS
Value for your money
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Company trustworthiness

High interest rates even with good credit

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Anonymous
June 13th, 2018 DETAILS
Value for your money
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USAA offers great let and structured to help their members. Very helpful associates make their offer a great value.

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Royal A. Brown III
June 13th, 2018 DETAILS
Value for your money
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Middle of Road Interest Rate - Took too long to get title once loan paid off

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Martha Sensiba
June 8th, 2018 Pinetop-Lakeside, AZ DETAILS
Value for your money
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My husband and I have been members of USAA for over 40 years. We have been very happy with the service we have received. Whenever we call to ask questions or have them help us with a problem, they are responsive and helpful.

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Christina
May 17th, 2018 DETAILS
Value for your money
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interest is low and USAA is a great company all around... but not to buy a house...

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Mitchell Tolbert
May 17th, 2018 DETAILS
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Too high rates, even for established members

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Lauren Millar
May 16th, 2018 DETAILS
Value for your money
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Too high rates, even for established members

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Martin Doherty
May 16th, 2018 DETAILS
Value for your money
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Was a competitive interest rate. Was simply someone I used in the past. No strong feelings either way.

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Sally Mark
May 16th, 2018 DETAILS
Value for your money
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I have been a USAA member for decades. They are exceedingly hard to beat.

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michael
May 16th, 2018 DETAILS
Value for your money
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interest is low and USAA is a great company all around... but not to buy a house...

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James R Dobyns
May 7th, 2018 DETAILS
Value for your money
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Very competitive, and I have insurance with them.

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G. Goodrich
May 7th, 2018 DETAILS
Value for your money
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Great customer service. Work really hard to keep the customer happy.

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alfred
May 7th, 2018 DETAILS
Value for your money
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Low an competitive interest rates. I shop for the car on USAA and know the price before purchasing.

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Robert Stephenson
May 7th, 2018 DETAILS
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Easy application with working relationship with MB. Low rates and hassle free servicing of loan.

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Jacob
May 7th, 2018 DETAILS
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Rates have been too high for a car loan.

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ELMER THUSTON
May 7th, 2018 DETAILS
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Easy to deal with. Very friendly service. Rates are good but not great.

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Richard White
May 7th, 2018 DETAILS
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Loan terms and interest rates are very reasi\onable. They also provide discount buying services from many auto dealerships and insurance through another department.

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Jordan
May 7th, 2018 DETAILS
Value for your money
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excellent products ywrms rtes service and support

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Jeffrey Foutz
April 23rd, 2018 American Fork, UT DETAILS
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Company trustworthiness

Super easy. Call and got approved over the phone. Had the funds quickly to get the car. Payments were easy; could be done online.

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Chase Huntzinger
April 18th, 2018 Provo, UT

You can apply for the auto loan online or work on it over the phone. I have heard that they give pretty decent rates. Customer service is good with USAA though.

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Cynthia Pottala
April 2nd, 2018 Libertytown, MD DETAILS
Value for your money
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Company trustworthiness

USAA is reliable and stands by its customers. Their terms are reasonable and they stand by their customers. Their customer service is above reproach.

Helpful?