Navy Federal Credit Union
Is This Your Business?
Navy Federal Credit Union has been in business since 1933 where they started with only seven members and now they have reached over five million members. Navy Federal is focused on military membership and their vision statement is, "Be the most preferred and trusted financial institution serving the military and their families." They focus military members, but you can change employers, move, retire, get married, and leave the military without leaving the bank. Their motto is "once a member, always a member". Navy Federal offers everything you need from checking accounts, IRAs, student loans, money market plans, mortgages, and auto loans.
Top Ranked Companies
#1
America First
chevron_right
5.1
Overall Score
#2
USAA
chevron_right
4.9
Overall Score
#3
Mountain America
chevron_right
4.8
Overall Score
The Good
- Low APR
- Customer service options
- No application fees
Services
Navy Federal Credit Union has a lot of products and services that they offer exclusively to their members. They offer several types of loans and banking options. Not only do they have a wide variety of services, but they also offer a helpful customer service system where you can call in or easily chat online.Advantages
- Low APR (1.79 percent)
- 100 percent financing
- Extended terms for new vehicles (up to 96 months)
- No early pay off fee
- No application fees
- Options to protect your loan
- Payment protection plans available
- Links to third party free credit score website
- Auto buying program so you can car shop
- 25 year member discounts
- Auto loan calculator
- Save on MetLife insurance through Navy Federal Credit Union
The Bad
- Exclusive to military members
- No free credit checks
- Lack of transparency
Exclusive Membership
Keep in mind that Navy Federal Credit Union is membership based. Only people who have served in the military, or those related to a person serving in the military can qualify for a loan. This greatly limits who can use Navy Federal's services. Navy Federal also does not provide free credit checks, but uses a third party service to provide the scores.Lack of Transparency
While Navy Federal Credit Union has a lot to offer, they are also missing a great deal of pertinent information. It is important to have information available for potential customers who are shopping around for the right auto loan provider. This makes it easier for customers to compare auto loans and find the right fit for their needs. It also makes it easier for our team to rank the services of companies in the industry. We would like to see more information regarding loan amounts, mileage limits, and bad credit loan options.The Bottom Line
Was this content helpful?
Yes
No
Filter by:
Sort by:
Lethia Johnson Tallahassee, FL
So, I reached out to my bank, Navy Federal, with a need of getting a pre-approved car loan. I was able to get it approved and ready within a week! I did not end up using the car loan, but the process was one I would recommend to anyone.
1 year ago
Amber C Frey San Diego, CA
I've been with Navy Federal going on 3 years now and I am very happy with them. When I went in to get my car loan it was super quick and easy. I was able to go in, get approved for the amount I was looking for and with a great interest rate, and got my new car all within the same day. I've had my car for a little over a year now and it's already almost paid off.
2 years ago
James B Elmore Alexandria, VA
I am disappointed that NFCU charges its new military members, i.e., new sailors, over 17 percent simply because these sailors haven't a history yet of credit so their credit scores are low. Its lowest rate is around 13 percent I think, and yet it only pays interest on savings/checking at less than 2 percent. So the sailors pay 8 times the rate they would get for savings when they have an overdraft that might get them through until their bi-weekly paychecks are electronically deposited in their accounts. Really NFCU...smh! Alll about our sailors, right!
3 years ago
Randi
Easiest time I ever had buying a car. Once approved, a blank check was sent to me to use to pay for my car.
2 years ago
Madi Thompson Ogden, UT
I've had great experiences banking with Navy federal. Their customer service is stellar and they're so willing to help you in whatever way they can.
3 years ago
