I got a car loan through this bank, someone hit me and totaled my car before I even made my first payment. I called straightened everything out, they assure me I can get another loan through them, no problem. A week later when I finally find another vehicle, they tell me my loan rate has gone up almost 7% from my original loan 30 days prior that they have received a full pay off for due to the accident. BUT because I have a loan FROM THEM showing on my credit in the last 30 days, causing my credit score to drop they wont do anything for me. I clarify that NOTHING else is harming my credit except the loan that again, is paid off THEY gave me and they agree, but STILL wont give me the same rate. This company is ridiculous and has no common sense/ compassion. What are they robots? For their own client won't even reevaluate the loan rate. Managers wont talk to you, just tell the service desk "Nothing I WILL do" . Utterly disappointed and now car-less for the next month since I have to wait for them to report my cars payoff before I can get approved anywhere else.