Honda Financial Services

I have leased and purchases several Acuras and used Honda Finacial Services each time. Aside from the length of time it takes to get the paperwork finished they are a great company to work with and they have very competitive rates.

We financed a car for 3 years, and never had any issues until it came time to switch our loan over to another company. It took a few different phone calls to finally get the information we needed to close our loan. Other than that, we never had any issues.

I really love driving my Honda Sedan. It was easy to get financial support through Honda, especially since I was right out of college. Their customer service is really good as well.

They have good customer service and do not pressure you when it comes to choosing financing. The only slight downside is that the interest is a bit higher than banks or credit unions.

We are now a few weeks into a global epidemic with the COVID-19 virus and this company IS NOT prepared and has no problem risking the lives of its customers. I know that sounds a bit melodramatic, but I am a partial care giver to a 62 year old mother who just had heart surgery and a 73 year old dad who is having surgery today for bladder cancer. I went to check my account today and saw that, while I thought it was on autodraft, my account was SEVERELY behind. 100% my fault, and I understand that, I should have been watching more carefully. But here is where this company became an issue. When I called in to try to resolve it I was told that since it was 90 days late I had already been moved into line for repossession. Of course that was scary and I wanted to correct that immediately. HOWEVER, there is NO option to do this over the phone. Not only that, but the only options for payment are physically going to a western union in Walmart or a Moneygram in CVS pharmacy. Then, once there, the ONLY option was to pay in cash, one of the leading vehicles for disease. And it was made abundantly clear if I didn't do this today I was in immediate danger of losing my vehicle. My kids can't even go to school because of this epidemic but if I didn't go, TODAY to a PHARMACY and pay in CASH, I would have no vehicle. When I called back to speak with someone I wasn't even allowed to speak with a supervisor and was told I would get a call back. Who knows if or when that will happen. I am now scared to death I may have come in contact with something that could potentially endanger the people I love most and their attitude was "oh well". Will NEVER finance with them again and will be refinancing as soon as I am able.

they are rude, unprofessional and bullies- i just turned in my second lease with honda financial- paid 60 months on time.. i turned in my car with 1,000 allowance money for any damage. the car was looked at by first texas honda and i was assured the 1000 would cover the small damage. Honda financial has been threatening me with phone calls and letters to send me to collections because i owe them 360 dollars for wear and tear. they charged my 300 a tire- the manager at first texas honda told me the tires cost less than 100 retail - Honda financial is a disgrace. DO NOT do business with these greedy bullies

June, 2019 - Total Frustration, poor business practices and lied to on several occasions by Honda Financial Service (HFS). I leased a Honda CRV and my son wanted to purchase the vehicle at end of lease. I sent in my check, odometer statement and any other info requested to initiate purchase on 4/30. The plan was to obtain the title, go to the MA Registry w my son and transfer into his name & register in his name. 5/6 - HFS deposited my check of $17K . 5/21 - I called HFS re status of Title. Advised title was mailed on 5/14 in regular mail. Keep in mind they have no proof of mailing this legal document. 5/29 - I called HFS again - no title received. Can't sell to my son or register in his name without title. I'm still out $17K at this point. 6/3 - I called again- no title. Advised I should wait 4 weeks from date of mailing - before I request duplicate title. 6/6 - I call again and speak w Supervisor - She discourages me from requesting duplicate title as it will void original title (that is missing) and I should wait another week. I say no, order the duplicate now as we don't want to wait another week. She agrees to expedite the duplicate title and will fed ex dup request tomorrow (6/7). As soon as they get Dup Title they will fed ex to me. 6/17 - It is now 7 weeks post sending in my check and Odometer statement and I have no Title. I can't transfer ownership to my son, he can't register the car and I am still out $17K. I call again on status. Let's just say the "HFS Stupid" show erupts. The HFS rep tells me the title was sent to me on 6/12 (5 days ago), confirms my address where it was sent and give me tracking #. I check Fed Ex tracking # and find that the Duplicate Title Request was sent to MA Registry on 6/12 ...nothing sent to me. Fire that incompetent HFS rep. Recap.....On 6/6 the Supervisor discourages me from requesting duplicate Title and suggests I wait till 6/12. I say no..do it now. She says ok but then waits till 6/12 (wasting 5 days) to send it in anyway. She down right lied to me. They send it Fed Ex and it take 5 days to get to the registry. Why not send it 2 day fed ex and save 3 days.....no . Now they have wasted 8 days when they know I am begging to get this Title. Recap point 2 - My responsibility is to get check and odometer statement to them. Their responsibility is to get the Title to me. No excuses...just get me the Title. Why mail the title (a legal document) regular mail? Did they even mail it? They have zero proof they mailed it. I received 36 monthly lease bills from HFS with no issue. I received 5 end of lease notices from HFS with no issue. I received 2 property tax bills from HFS with no issue. I received 2 plate cancelation notices from HFC w no issue. Bottom line I have no problem w my mail when HFS wants something but the one time they allegedly send me a legal document that I need....it gets lost in the mail. I doubt it. Never mailed. Still 6/17 - I ask to speak w a supervisor again...none available at the moment but I do get a call back approx 15 minutes later. I am on the phone for over an hour with this supervisor & he blames everyone but HFS for this title problem. They blame me, the post office, the MA registry, Fed Ex etc etc. They take no blame. He tells me that HFS has "followed their process" despite the fact their telephone reps and the previous supervisor may have given incorrect info....code phrase for LIED! He actually said the correct process is more important than what the previous Supv and Rep said. I guess actions are more important than LIES. Unfortunately their actions have been poor also. I suggest they send an Employee or someone from a MA Honda dealership to the registry to expedite this...Answer NO! I suggest they compensate me $500 for the aggravation, loss of use, interest etc they have caused and continue to cause....Answer NO! I asked if they would return my check and take the car back...Answer NO! I request to speak with a Manager or someone above the Supv...Answer NO! Bottom line, they are not willing to do anything but "follow the procedure" despite their failure to perform & despite my frustration. So where are we? I was told to wait another 4-6 weeks! I sent in my check on 4/30....HFS now says I may have my Title by 7/29......some 13 weeks later. Tell me how this is fair, reasonable, equitable or even legal?? One last point.....reverse this scenario.... what if I am simply late on a HFS monthly lease payment or refuse to return the leased vehicle for 13 weeks after the lease expired. Maybe I mailed to a wrong address or maybe I did not mail it at all (since I have no proof). Maybe I forgot where the dealership was for 13 weeks. Do I get to blame the world or do I have to take responsibility for my failure to perform. You get the picture. HFS is simply wrong and refuse to accept their responsibility and legal obligations!

the update : 12/20/2016 i called the company and they confirmed that they never sent or contacted me in anyway, and after their confirmation they said we aren't obligated to do so and they won't remove the mark despite they confirmed i didn't know anything. ----- i am a co signer on a car, never received any thing from them, then while getting anew car i found three delayed payment, i called then and the customer service was rude and refused to help at the end she is like ok i may make a case but not garentee, she took my new adress and next day she said we wont remove anythiing despite i never received anythign from them when i called them again they confirm that they didnt contact me and desoite that they refused to help. and they claiming they can't do anything about that which is lie i submit case again and waiting their reply

This company doesn’t help you when you have a problem they will all tell you something different every single time you call. And then they will call you every single day about the problem that they won’t solve. Customer service is terrible they will literally hang up on you. It’s actually sickening and I don’t understand how there people even have a job there

I talk to one lady name shaina. She was so stupid asking like 8 question for just one letter. When I ask her to transfer to supervisor she put me on hold and came back said manager name eryn is busy. Are u guys doing your job or just let customers wonder about your policy. I can't wait to return this car to Honda next year. Worse customer service I seen.

I have had financing with this Honda Financial Services for about two years now. We recently refinanced our car for a lower interest rate. Honda Financial Services has had the payoff check for six days and has still not processed the check. They continue to require I pay the interest accruing on the account because they aren't processing the payment they have already received. Horrible customer service when I call just telling me "maybe it will post today. I won't know until tomorrow." Absolutely awful service here. I will never finance through them again.

Honda Financial Services Sucks!!!!! I spoke two representative there and one supervisor Jane, Sam and Brian(supervisor) there rude nasty and not honest. They repo my car saying I was three months behind and the amount that was requested was not equal to three months, They never called me, nor wrote me. After I made a payment on 01/05/19 they took my car on 02/18/19. When I called Sam told me to call the police to see if the car was taken. The worse services in America

Love to drive a Honda. Easy to finance good customer service. Our lease through Honda was handled professionally. Their website is easily navigated

Any emails i send them they respond in a timely manner, i had to change my payment date and they never argued the situation.

Not the best rates. Even with excellent credit. Also, I hate the buying process. So slimy. They get you with financing to get to your negotiated price, but you have to really watch the total paid cost by the end of the loan as they make a ton more there.

They were not helpful at all when had my stroke.. this is not the company you want to go with when you need help they are not there to help and keep getting transferred if they call they don't live any msg they are very unprofessional and un helpful

Worse Financing company... these people only do one thing right and is rip people off. Not regard for anybody or anything just money and more money they’re worse than banks and credit card companies.

Easy to make payments. Always available when I have questions.

my credit score dropped for no reason even through they are the only loan i have and i always paid them on time so i wont ever fiance a Honda via Honda Fiancial Services

because they gave me a good rate and are easy to workwith.