Ford Credit Logo
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103 User Reviews

3.7

Overall Score

LAST UPDATED: August 17th, 2022

Ford Motor Credit Company LLC (Ford Credit) has been in business with its parent company, Ford Motors, since 1959. Ford Credit is concentrated on offering different loan and lease options to consumers who purchase from dealerships that sell Ford Motor Company products.

Ford Credit also is responsible for the lines of credit offered to Lincoln Automotive Financial Services for Lincoln vehicles.

Ford Credit's website is focused on educating consumers on the available financing options, suggesting available credit options, and referring consumers to their local Ford dealership.

Top Ranked Companies

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The Good

  • Financial Tools
  • Advantages
  • Additional Loan Options

Financial Tools

Ford Credit supplies basic online information to help you calculate the best loan option for your new Ford vehicle. They offer financial tools such as budget calculators, payment estimations, and credit tests. Ford Credit also offers articles that give you an overview of your financial needs so you can be informed when you visit a dealership.

Advantages

  • Online financing education available
  • Credit "test run" available to estimate ability to qualify before applying
  • Face-to-face advice from a dealership representative
  • Mobile account management
  • Online instant messaging customer service
  • Excellent customer service ratings
  • Extended service plans available

Additional Loan Options

Not only does Ford offer these great options, but you can add different options into your loan at the dealership. This means you can include aftermarket accessories, extended service plans, rustproofing, or sealant packages into the total amount financed. Additionally, Ford Credit offers an online pre-approval email so your trip to the dealership can be as quick as possible.

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The Bad

  • Loan Restrictions
  • Disadvantages
  • Lacks Money Management Software
  • Lack of Transparency

Loan Restrictions

First thing to keep in mind, if you are looking to qualify for a loan from Ford Credit you must purchase a vehicle from a certified Ford dealership. Additionally, Ford Credits website has a lot of information to prepare you for taking out a loan. However, no concrete loan information will be disclosed until you visit a Ford dealership.

Disadvantages

  • No online loan application
  • Acquisition Fee (dealership fee) is included in the vehicle purchase cost
  • No advertised promotional deals to help save a little extra money
  • Minimal payment information disclosed until you meet with a salesperson
  • No money management software

Lacks Money Management Software

Although Ford Credit offers a reliable credit option through Ford Motors, it lacks the money management software and other associated financial perks that a bank or credit union would supply. Your APR will depend on your experience at your local Ford dealership. Often times the sales environment of a dealership causes people to agree to loan options that might not be the best for them.

Lack of Transparency

Ford Credit is missing a great deal of information on their website. It is difficult for potential customers to make a decision based on the lack of information given on the website. It is also difficult for our team to rank their services in the industry. We would like to see more information regarding possible APRs, loan terms, loan amounts, application fees, and etc.

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The Bottom Line

Ford Credit has some great advantages such as their financial tools, and great customer service. However, their total lack of transparency, and loan restrictions causes us some concern. We would like to see Ford Credit be more up-front about their APR, loan terms, loan amounts, and application fees. For these reasons, we do not recommend using Ford Credit at this time.
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Star Rating

2.8

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102 Reviews

Review Breakdown

5 grade

31%

4 grade

13%

3 grade

8%

2 grade

3%

1 grade

45%

Sentiment Criteria

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Quality

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Review Source

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Celia Waipahu, HI

They financed our second vehicle and we weren't too happy with the interest rate. Have good credit it will be better but we were just starting off and didnt have too much credit in our name. They did help us to establish credit and was able to pick up a van with better interest.

3 years ago

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Jason Brown Lehi, UT

I just started a new lease for a new F 150 and Ford's payment system has been super simple thus far. I'd recommend to anyone in the market for a new vehicle and who doesn't want to use their own financial institution.

3 years ago

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janalee sanders Valley Center, CA

it has been a long time since we used Ford credit, as a young married couple we felt that we were treated fairly and that we were given terms to our loan that suited our needs.

3 years ago

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Tom Pleasant Grove, UT

I used Ford Credit for a 2009 Ford Focus that I bought. It was an easy process and they were very good to me on the rate and I was able to make all of my payments on time and it was a very worthwhile experience.

4 years ago

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Kent Lehi, UT

I bought my last Truck from Ford using Ford Credit. I never had a problem and I loved the automatic payment feature.

3 years ago

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myron s krouse

they answer questions quickly and respond within a day or two

4 years ago

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Robert D Bush

good service and convenient care with friendly customer care.

4 years ago

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Keith

They offered a good interest rate and terms for the product I purchased.

4 years ago

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Kim Miller Lindon, UT

Great to work with and easy to approve. Just high rates compared to a credit union.

3 years ago

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Joseph Villagomez

Easy friendly willing to help out . Fast

4 years ago

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Geovanny Rodriguez

They are ok a bit high on interest payments

4 years ago

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A completely happy customer!

They are a very good loan servicer and easy to work with

4 years ago

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mgillings

Easy to apply and I really loved the no interest!

3 years ago