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DriveTime is headquartered in Phoenix, Arizona, and is the nation's largest auto dealer focused on helping people with credit issues. The company has more than 144 dealerships across the country and keeps thousands of vehicles in stock.

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The Good

  • Warranty, return guarantee, and free AutoCheck report
  • In-house financing
  • Bad credit approvals
  • Sales advisors not paid on commission

Warranty, Return Guarantee, and Free AutoCheck Report

DriveTime offers quite a few customer assurances, including a 30-day/1500-mile limited warranty, a 5-day return guarantee, and a free AutoCheck history report. These assurances help to provide customers with a worry-free buying experience and the peace of mind that comes from knowing they will be covered if anything happens to their vehicle early on.

In-House Financing

One of the best things about DriveTime is the fact that the company owns its dealerships and offers in-house financing. Not only does this give the company more control as to who it can approve, it also puts more responsibility on the company to provide quality vehicles and services to its customers.

Bad Credit Approvals

DriveTime specializes in bad credit approvals. The company states that it only takes two minutes to complete its online application process and receive an instant online credit decision. DriveTime also states that the terms of the loan are not solely based on credit.

Sales Advisors Not Paid on Commission

At DriveTime, the company's sales advisors are not paid on commission. This means that they have no incentive to steer you towards a particular vehicle in order to get a bonus or a higher commission and instead focus on providing a positive customer experience.

The Bad

  • Rates not disclosed
  • Terms not transparent
  • Exclusive DriveTime dealership and financing

Rates Not Disclosed

Unfortunately, DriveTime has not disclosed interest rates on its corporate website. Although rates typically vary on a case-by-case basis, it would be helpful if the company at least provided a general range to give potential customers some kind of idea about what to expect.

Terms Not Transparent

In addition to its lack of disclosure when it comes to interest rates, DriveTime is also not transparent about its loan terms. It is unclear which contract lengths are offered or whether or not the company charges application or prepayment fees.

Exclusive DriveTime Dealership and Financing

DriveTime's vehicles and financing are exclusive to the company, which means you can't obtain financing from the company and then go to another dealership or buy a vehicle from an individual. Additionally, you cannot obtain financing from another company and then try to purchase a DriveTime vehicle. Although this does make the company a one-stop shop, it also limits customers' options.

The Bottom Line

DriveTime offers customer assurances, in-house financing, and bad credit loans. However, the company has not disclosed interest rates or loan terms on its corporate website.

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