June 10th, 2016 Chicago, IL
Bank of America had my daughter's car towed without any advance notice that she had missed a couple of car payments. Why did she miss the car payments you might ask? Because she called Bank of America to set up automatic withdrawal from her account. Although Bank of America "confirmed" that this was set up, low and behold her car gets towed. When she called Bank of America, it was one hand-off after another. One BOA representative checked her account and actually told her that a double payment was made a couple of months prior to the towing. Another BOA representative told her that she can't setup automatic withdrawal over the phone and then proceeds to ask my daughter if she would like him to set up automatic withdrawal!!!! As my dad used to say, "It's like the blind leading the blind". And yes, this is a true story.