Diamond

• Quality Assurance
• Limited Lifetime Warranty
• Design Guide

Quality Assurance

Diamond assures its customers that it will provide them with cabinets that meet four specifications: beauty, function, strength, and performance. These qualities make up Diamond’s FourEver Promise. According to the Diamond website, the FourEver quality assurance “promises to deliver beautiful cabinet finishes that are also durable, innovative organization to improve function in your room, [and] unmatched strength.”

Limited Lifetime Warranty

Diamond offers cabinet customers a limited lifetime warranty on its products — this warranty lasts for as long as the original customers own their homes. Customers should be aware that the warranty is void if the cabinets are modified in any way or damaged during installation.

Design Guide

As well as providing customers with a wide variety of cabinet styles to choose from, Diamond has a “Design Your Room” feature on its website. Using this feature, customers can learn about how to design rooms, get up to date on the latest trends, and plan their own projects.

• Social Media
• Customer Service

Social Media

For a company that seems dedicated to its customers, Diamond is surprisingly inactive on social media. Too many companies are overlooking the value that having up-to-date social media channels can give to customers. As it is, Diamond has YouTube and Google+ channels, but hasn’t linked any Facebook, Instagram, or Twitter accounts to its website.

Customer Service

Diamond doesn’t list its phone number of the customer service page. Customers that have questions must fill out a form before submitting questions. Additionally, Diamond doesn’t specify whether its customer service is available 24/7, so customers can only assume it isn’t.