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Kraftmaid is a cabinetry company that has committed itself to helping customers create the kitchen of their dreams. Opening its doors in 1969, Kraftmaid has years of experience helping customers find the perfect cabinets. The company has focused its efforts on providing customers with a comfortable and easy-to-use buying process from beginning to end. 

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The Good

  • Wide Variety
  • Plan Your Project
  • Limited Lifetime Warranty
  • Social Media

Wide Variety

Kraftmaid boasts over 70 different finish options, over 100 door styles, and over 800 different types of decorative enhancements. With so many options, customers have the opportunity to customize their cabinets to meet their specifications.

Plan Your Project

On the company website, there is a section titled “Plan Your Project.” Through this feature, Kraftmaid walks its customers through the process of designing a kitchen, offering tips and style ideas throughout the process. This step-by-step process is thorough and full of helpful information for detail-minded customers.

Limited Lifetime Warranty

Kraftmaid offers its customers a limited lifetime warranty on all of its cabinets. This warranty is just a step under a lifetime warranty and is better than the average warranty offered by companies in the cabinetry business.

Social Media

Customers can find Kraftmaid on all major social media channels and will find its accounts engaging and informative. Followers of Kraftmaid on social media actively comment on and engage with company posts — an important feature that helps potential customers discover opinions of current customers.

The Bad

  • No Online Chat

No Online Chat

Online chat is a useful feature for customers who want their questions answered in real time; however, Kraftmaid does not offer an online chat feature. Modern customers want answers as soon as possible and an online chat feature is a great way to satisfy that demand. Currently, customers can only call or email Kraftmaid for answers to questions.

The Bottom Line

Customers will find that there is little to complain about when dealing with Kraftmaid. Though potential cabinet customers may have to wait for answers to questions because of the lack of online chat, the company does well in satisfying most other customer demands. At Kraftmaid, customers are much more likely to find the right cabinets to go in their kitchens. Additionally, Kraftmaid’s cabinet variety, quality warranty, project planning feature, and social media presence make it a fantastic company for supplying your cabinets. We recommend customers choose Kraftmaid for help in creating their dream kitchens.

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