Name: The RealReal
Rating: 1.2

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ANNA Brooklyn, NY

WORST CUSTOMER SERVICE, ACTUALLY NON-EXISTING. RUDE, IMPATIENT THEY SOUND LIKE THEY DO YOU A FAVOR BU TALKING TO YOU. SELLING WORNED CLOTHES IS NOT THE SAME AS SELLING DAMAGED CLOTHES AND PRETEND THEY WORNED YOU. NO ONE TO TALK TO. THEY CHARGE FOR SHIPPING AND RETURN SHIPPING EVEN WHEN CLOTHES ARE COMPLETELY UNWEARABLE DUE TO CONDITION. NO HONEST COMPANY.

6 years ago

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Linda Republic, MO

If you are familiar with a REAL Authentic Rolex then I suggest you laugh at half of the pictures of the Rolex watches this website sells. Authentic Rolex ladies gold President does NOT have pinholes on the side for the band. The only insignia on the crown is the Rolex crown. NOT a + sign and Rolex datejust. Do not overpay , all Rolex watches are serviced by Authentic Dealers and will have a record of last service date and all have a Unique serial number. Do NOT get ripped-off.

6 years ago

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Ali Otstott Chatsworth, GA

I sent The Real Real a Balenciaga Motocross Giant 12 iPad Case which I originally purchased at Barneys for over $400 several years ago. I shipped it in November of 2016 in perfect condition, and they JUST NOW SOLD IT on April 6th!! They listed it originally at $175, but said they would never go below 50% off. Instead they sold it for $75 (over 50% off), leaving me with a measly $42.63 commission! I could have done better selling it on Craig's List or Ebay! I HIGHLY do not recommend using The Real Real. It was a waste of my time and money!!!

7 years ago

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Shannon Bradley

I bought chanel booties only to discover they were very very obvious fakes..... they agreed, returned them and..... then put them back up on the site..... but..... when I approached them and said hey... it's back up you said it was a fake... what's going on.... they said... no way.. and gave me a canned reaponse. They have 10 more pairs just like them up there all for over $300!!

7 years ago

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lisa Waltham, MA

Returned a pair of shoes because they where described incorrectly. I sent them back with other items which I got a full refund for but the realreal is stating they know nothing about the shoes. Very poor customer service. They do not want to help or fix their mistake. If you return an item good luck with getting your money back. Unethical company. Its unfortunately that this had to happen where I was a good customer and I will not be buying again from them. Buyer beware.

7 years ago

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Jill Brooklyn, NY

DO NOT SHOP ON THIS SITE!!!! I purchased one bag here and it is clearly a fake. not only that, but it was described as "like new" but when I received it, the bag had missing stitching and scratches and a horrible smell. Within one week the leather on the bag began to wear off, as if someone had painted over damaged leather with some sort of marker. I have worn it less than a month and the leather straps are "chipping" - for lack of a better term. This is a total piece of garbage. Do NOT buy from these people.

8 years ago

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Athanasia Cordova

I love their site. Ive purchased a number of items and all have been beautiful and have been very happy with them every single time

8 years ago

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Nicole Davis Richland, WA

Purchased a Marc jacobs bag- first time I ever bought used period- I read the description which. Ever mentioned a sharpie mark of the number 3 on inner flap Which can be seen. Contacted customer service only to be told it's not returnable because it was on sale. I certainly can not recommend this company. I have contacted my credit card and will let them deal with the "Real Real" I would caution strongly any one considering purchasing through this organization. I wish I had researched and read the reviews before spending a dime.

8 years ago

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Batsheva K

I would have otherwise been perfectly happy with the company and delivery however my dress arrived, with a HUGE hole in each pocket! They are unusable and this was definitely NOT advertised on the dress whatsoever with the dress condition described as "very good". I will spread the word amongst my friends to never use this company!! Whats more is I have emailed them asking to supply the cost of fixing the dress, but no response!! Terrible customer service!!!

8 years ago

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Netta PA

I was gonna purchase two handbags from the company but once I went to checkout and purchase they handbags was priced differently than advertised. I contacted customer serviced through email asking why the prices went up.I was told to tell them what items I was referring to but as soon as I went back to my cart to check the items was removed from my cart and no longer available online.It was only one day that it was in my cart because I was waiting on feed back.

8 years ago

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Julie Smith Evansville, IN

Have received a few fake items thru the years. Awful consignment process - inconsistent and won't even consign items that had been bought from them. Reasons given are 1) not on designer list (but bought from their site) or 2) excessive wear (bought from them and some never even used). Consignor relations person was nasty when asked questions. Was told they are not in the business of reselling used products - isn't that what they do?

9 years ago

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Clark Celmayster Downingtown, PA

First warning sign: Can't post on their Facebook (The RealReal limited who can comment on this post.) "Authenticated" Jewelry items often fake. Takes forever to be reimbursed for returned items, customer service sucks ! Wife has been battling to get payment back from fake gold item!

1 year ago

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Z Gutev Brooklyn, NY

I sold my item in August and was told by several customer service representatives, to make sure that all my information is correct, that I would be paid on October 15th, as per their policy. They then updated my account to read that the item was sold in October and that I would now be paid in November. Complete scam. DO NOT WORK WITH THIS COMPANY.

1 year ago

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gail staub Miami, FL

If I could give zero stars I would.They literally said they are sequestered two authentic bags. One a LV Multiciti and now a Authentic Fendi. Oy vey, I think they are doing this some how and subsequently this is another way thieves can work. It is a form of gang stealing luxury bags, I believe.Also a Prada Men's top as well. Please beware

1 year ago Edited December 18, 2023

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Discount Styles Vancouver, WA

They need to start accepting returns on high priced items! Such as handbags. I got a bag, paid a lot of money. It didn’t come as described. They didn’t want to take it back! People would be more open buying items from them if returns were accepted. Customer service was a lot better with original CEO

1 year ago

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Lily Beekhoo Vancouver, BC

They charged me in USD when I bought in CAD and refused to refund or compensate me in any ways. It was their fault but wouldn't take responsibility. I ended up buying second-hand items more expensive than new ones. Stay away from this website.

1 year ago

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Halina Gantwerker Pacific Palisades, CA

I have filled a BBB complaint after they promised to give me the commission on a necklace that they lost after it was lost when it was returned. I have emails from them promising to pay me and now they are going back in their word. This on top of the fact that they take whipping commissions on your merchandise, they are shady!

1 year ago

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Sonia Allan Chattanooga, TN

If there was a negative star I would leave it instead. I purchased a purse from this site. My first purchase from this site. After two uses the wooden link strap broke. After contacting the company they offered nothing for the now unusable purse. Buyer beware. You are literally purchasing as your own risk. Particularly online site unseen.

1 year ago

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Rafaela Matos Wimauma, FL

I bought twice, twice the same item different prices and both were fake. Thanks God the costumer service was helpful and allowed me return it and waived the fee. But please make sure if you are buying and paying for the real thing. It’s not far charge as much they charge and the item not be authentic

1 year ago

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Goldie Basquiat Washington, DC

The real real has the worst customer service. I’ve now contacted them 5x about the same issue. My whole consignment was stollen from one of their own luxury managers and they haven’t paid me out for 6 months I’m still having to send emails and make calls. PLEASE NEVER CONSIGN WITH THEM!

1 year ago

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Mary-Anne Churu Dallas, TX

I had a really bad experience consigning with them, from the reviews others left, there is a pattern. They make misrepresentations to get your stuff and then walk away happy with the money while consigners are left with no information and no one responding to their concerns. They need to held accountable

1 year ago

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Renee Albera Scottsdale, AZ

Nightmare beyond belief. How they have survived this long is shocking. Don't work with Taylor if you are in Scottsdale. She is a liar. They price the clothes like it is a garage sale. NO ONE will help you if you need assistance. You are completely at their mercy.

1 year ago

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Michi Weiss

I had a horrible experience. They did not show one of my items correctly and never did anything about it. You can never get a hold of customer service, they just send the same generic email that they're working to get the issue resolved but it never happened. Pricing on items and commission rates are ridiculous. They are not accurate.

2 years ago Edited November 16, 2022

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Ingrid Kerwin Overland Park, KS

Never sell your items with the real real, you receive pennies on the dollar for never worn items that are very expensive. My dress retailed over $300, never worn, and I received $1.40 in a check. It’s a joke, great money for them, no money for you. They should be sending out donation slips.

2 years ago

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B Talo Ooltewah, TN

They are a scam company and I am surprised they have not been investigated and shut down. They lost an expensive piece of consignment and admitted to it and two months later I still don’t have my money. They need to be shut down! They are stealing from people. Stay away from them.

2 years ago

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Ivgenija Fastovsky M.D Miami Beach, FL

The company is very difficult to deal with,some bought jewelry pieces get lost on their premises or during shipping,treat their VIP consignors and buyers like dirt. Also reduce costly consignor jewelry without the seller consent, overall dishonest company.

2 years ago Edited September 13, 2023

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Maike Blaya FL

I felt robbed. No other word to explain my dissatisfaction. Trying to sell my 3500 purse. Expecting the initial agreement. They kept decreasing the price and offered a 70% discount without ever asking me. Funny that they took their extra 30% off after. Purse listed since February 2022. I did not receive any payment yet .

2 years ago

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Debra O Houston, TX

When they first started it was worth selling high end items I no longer wanted. Now they keep so much I will not consign with them anymore. I got around .10 cents on the dollar for items that costs in excess of $3000 originally. Done with them.

2 years ago

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Danae Fanti Mamaroneck, NY

Absolutely horrible service. It’s been two months of me trying to get my commission check and they keep saying a check is in the mail. Fast forward, approaching three months now and still no check. I have deferred to my lawyer now to get my money that’s owed to me. Bad business!!!! Be weary when using this service

2 years ago

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Susan Donaldson Perth, WA

They have a diamond tennis bracelet I returned and they received in April. After many emails still haven’t received my AU$4950.00 refund. They are theives. I will never buy anything from them again. If you don’t live in the USA forget it.

2 years ago

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Cristina Carletto Staten Island, NY

i am selling with them. they sell your stuff for a good price but take half of the sale. so if something sells for $180 you only get $99 its not worth it. they rob you. i feel so much regret and I'm pissed that they did this. i would never ever recommend selling with them ever

2 years ago

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Helen Hackworth Atlanta, GA

Horrible deceit!!!! They told me I am an icon and would earn 60% from now on. Here is an example of their work: I had a silk Dolce and Gabana blouse with tags around $1,000. Yes, one thousand. They gave me 30% of their ridiculously low price which gave me $23 for that blouse. NEVER CONSIGN WITH THEM.

2 years ago

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Lenka Zajicova Nova Bystrice, 313

Just horrible. The description doesn't match most of the time. The clothes is in much worse condition, sometimes its damaged so much I cant believe they are even selling it. Once I bought a very expensive dress that was described as Prada and I got Milly dress instead. Their customer service is a joke.

2 years ago

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Alicia Herbeth New York, NY

I sold a pair of Louis Vuitton boots in perfect conditions, that is still on the Louis Vuitton website as of today at 1660$. They sold it for 600$ and applied a 20% discount the same day it was posted. My boots were sold and I got only 327$ for it. I was chocked and would never sell anything with them again.

2 years ago

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Raul Areizaga Palm Coast, FL

I bought a Burberry key chain for a 100 dollars, and received a hair bonnet. Customer service was “outsourced”. Difficult hearing and understanding customer service. Online chat was mediocre as well. No one ever offered to send me the product I paid for. Awful experience I’m still dealing with.

2 years ago

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Sally Sadosky Los Angeles, CA

The promise you site credit and high consignment prices, they never follow thru. their fine print always has a reason for no site credit to sellers and their promotions liwer the priceif your goods that you end up with maybe $13 on a $200 item. total rip iff. Use Poshmark!!!! it might take longer to sell but you will be in charge

2 years ago

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Sharon Ernest Cedar City, UT

Terrible. Their valuation is a joke. I got $12 for a jacket that cost $500. I am so glad I couldn't find the belt that went with it. That $200 alone! I would rather donate and write off on my taxes. They valued it at $40, discounted it to $30 and sent me $12!!

2 years ago

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Michael Snell - Photograper Chicago, IL

DO NOT consign with this company They give you an estimate and ship your items to New Jersey - where they will loose some them! Then they start selling items at LOWER prices than agreed to and get next to nothing. HORRIBLE customer service. No live people by phone. I WAS RIPPED OFF! AWFUL!~

2 years ago Edited February 16, 2022

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Steve Zagor New York, NY

They don't always correctly identify the value of a product, It's a case study in apathetic customer service. Sale commissions are low and vary based on their whim. Their advertising is misleading. You can sell other places for less. I will never sell there again.

2 years ago

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John S Dallas, TX

The RealReal staff members steal reserved items from online customers' shopping cards. On February 7th, around 6:07pm, I added item # LOR104329 to my card; about 1-2 minutes later, the item was removed from my card without my authorization by a RealReal staff member and sold to someone else.

2 years ago

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Pamela Dunaway Danbury, CT

Horrible. They sell items with holes in them, and will not refund shipping when you document the damage. The company is clearly a fraud, making money off of shipping. Hope CEO winds up in jail like Theranos founder. They are a total scam

2 years ago

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Kullen Beyer Minneapolis, MN

I received my merchandise quickly. However, when I had to return boots, I did not receive my refund of over $450.00. They keep saying they are in “authentification review” but I find it hard to believe it takes 2 months. I have heard many similar stories from those that have consigned and not received their product back or it was damaged.

2 years ago Edited December 7, 2021

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Ruby N. Los Angeles, CA

A "luxury manager" came to my home and took expensive, brand new Louboutins, both rare and made of python, and these crooks sold them from under my nose for about $400. I had no access to my account at the time. DO NOT DO BUSINESS WITH REALREAL. They have ways to rip you off which will amaze you!

3 years ago

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cindy person Centerville, MA

Just sent three items to try it out including a Tiffany item which they sell many. Got a message saying my items processed but not listed and I requested them to be returned. They can't authentic my account, me,etc. Etc. How can I get my things back. Zero stars

3 years ago

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Aly Houston, TX

After making one purchase with a gift card, the site declines my non-expired credit card/PayPal/etc and I can't use the remainder of the card either (almost $100). So basically they've stolen $100 from the gift giver and myself.

3 years ago

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Vanessa Martinez Chicago, IL

I was going to purchase my first LV bag which was going to be preloved and I bought it right? but the next day it says they canceled my order. Why? I have the funds . So I called and they said try again so when I was going to repurchase it... instantly it went to SOLD" HOW? They seem to be sketchy and fraudulent. I am so upset.

3 years ago

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Sarah Zapien Denver, CO

I place an order R702837264 for a pair of isabel marant dicker boots size 36 france. They send me a cheaper price, dirty and a different size boots. I returned them 1Z2X812F8795012865 They issue a $13 refund. I pay $154 for the boots. I am still waiting for my refund. What is wrong with this company!

3 years ago

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Missy Truth Ankeny, IA

Sends damaged items then gives you pnly half of what you laid in credit then bans your account so you cant use your refund! This is fraud! Hasn't relplied to bbb complaint after 17 days because they know there is no defense for this illegality. Stay away from them!

3 years ago

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Cole Atlanta, GA

I purchased three pair of shoes, two of which i had to return due to them not fitting. Both shoes resold on their site. They gave me a commission of less than 25% of what i paid. Feels like this company is scam. They are making commission on two sells of the same item. I dont recommend doing business with them.

3 years ago

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Nataliya St. Petersburg, FL

Very disappointed with the items arrived. Description of the products did not equate to an actual condition state of the item, which totally was falsified, untrue and mislead me. Because of this, I lost money. Terrible! Suggestion: please verify the quality before you state “great condition” FRAUD!

4 years ago Edited September 14, 2021