Name: Swanson
Rating: 2.3

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Laurie Apopka, FL

They gave me no email about products that were not sent out on the same day therefore I did not know when my products would arrive plus they gave me the wrong product and the one I was wanting would be another 10 days before I would get it because of their error, but they didn't even notify me to let me know. It was frustrating because I could have gone around the corner to my local health food store and bought the product and be done with it

9 years ago

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Michelle W Coraopolis, PA

Swanson has top notch vitamins at an affordable cost. While you still spend the money to get the good ones, it's nice to have a fast way to get the vitamins I run short of.

5 years ago

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Don M Tucson, AZ

Shipping is horrendous. I made a purchase on Nov 21 that was shipped on the 21st and now they tell me it won't be delivered until the 30th. It's sitting in a FedEX depot in Olathe, Kansas for the last 3 days and hasn't moved.

2 years ago

Reply from Swanson

So sorry to hear that your package has yet to deliver. With the Thanksgiving holiday in the mix and our standard shipping arrival in 6 business days, you can expect delivery by this weeks end. If you do not see any updates to your shipment tracking, I encourage you to reach out to our Customer Support Team for assistance so that we can resolve.

Nov. 29th, 2023

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Javier Gutierrez Naperville, IL

Paid $80 for a bottle of 180 Maximum Omega 2000 capitals only for them to be shipped in a bag with no support what so ever to protect from the 90 degree wheather instead of a box with some foam or air padding then shipping took 7 days to arrive. I hope I don't get sick from them! Wow!!

2 years ago

Reply from Swanson

Hello -

While extended exposure to elevated temperatures could influence supplements, the shipping time is not long enough to have a significant impact on the quality of the products. The products are kept in a temperature-controlled environment at our facility right up until the time they are shipped to customers. In addition, the bottles are designed with an airtight seal to prevent oxidation or spoilage.

If you find that you're unsatisfied upon opening the product, please contact our Customer Service Department and they can happily assist you further.

Jul. 3rd, 2023

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Joe Litigant Bakersfield, CA

Totally dishonest company that used price switching as you order, in fact you can add an item at $10 and as you continue without notice in your cart the price is changed to $13 so make sure you check the prices as this company has a history of adjusting prices WITHOUT NOTICE

2 years ago

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Robin Felder Palmyra, VA

I ordered 100% Pure Krill Oil from Amazon since this product had such great reviews. Unfortunately, all the krill gelatin capsules in the bottle came melted together. In an attempt to pry some loose oil dripped out over the entire mess. They can fit out the opening in the bottle. What a mess. Amazon will not accept their return.

3 years ago

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JTB Brisbane, QLD

I did not get what I ordered - wrong brand and quantity - and when I went to their website to try to ring them, I dialled the number which is in the US (I'm in Australia) and the number is not connected. Tried several times.

3 years ago

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frank allen Seabeck, WA

I've been ordering supplements from Swanson since 1969. For some reason their supplements or products are not as good as they say. And when I ordered their Goat Whey I heated it up and it turned to rubber. So if that happened what are the rest of their supplements becoming to?

3 years ago

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Madam Nickoal Houlka, MS

Well my black seed oil capsules are filled with some other type of oil, doesn't smell or taste like black seed oil, very disturbing cause I've ordered before it was fine so this time I made the mistake of ordering 3 bottles of whatever this is. I'm going to have to flush these and go back to Amazing Herbs. Very upsetting.

3 years ago

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Todd Jones Birmingham, AL

I had a cart full of items that all went up in price while I was waiting on an email coupon that they never sent. It's probably for the best anyways after seeing how poorly rated they are. I was about to spend over $100, and now I will never buy a Swanson product again. Swanson is a sinking ship.

5 years ago

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Rod DeOcera La Crescenta, CA

Worst customer experience ever. Botched my order. Sat on hold. Then what I wanted never got sent because it turned out it was on backorder. Never again. First, last and only time I will try this antiquated and pathetic brand. Bye.

5 years ago

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Timothy Taylor Inglewood, CA

Been a customer for decades but recently all my orders have arrived with ‘best by’ review dates that were only a month or two away. In other words OLD STOCK that should hav been discarded, not sold to customers! I have since started purchasing my vitamins & supplements elsewhere.

5 years ago

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John Richmond, VA

Pop-ups while on site at the worst times and trying to call them I have been buying from swanson since the 90*s and anymore I have times when I have waited as much as 20 to 30 min to get someone

6 years ago

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Tim Farr Hurricane, UT

Pricing is inconsistent and a fraud. Customer service on the chat service was very quirt and rude, not helpful at all. Shipping is sometimes slow and sometimes really slow. Buy elsewhere. If you really need Swanson brand, buy them from Amazon Prime.

6 years ago

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lindblomma Fairfield, IA

Swanson has a good selection of vitamins but their customer service is very poor. You’re put on hold for a very long time ! Also the shipping is extremely slow compared to our similar company’s

6 years ago

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Rngrad New Castle, DE

Deceptive company. Rude and not helpful. False advertisement. Ad stated “pack of 5” toothpastes. Only one received. When I contacted them about the missing items-they stated that it was not their fault (although only they submit their listings) and they would not be sending them.

6 years ago

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Oliver Costich San Diego, CA

Got sucked into free shipping with $50 purchase. Time from order to delivery- 11 days. What year is it? Nobody else takes this long in the 21st century. Simple parcel post would be faster.

7 years ago

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Lynn nipper San Antonio, TX

I've been ordering from Swanson for several years. I have never had any problems. Delivery has always been quick

9 years ago

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maria Robinson Pasadena, TX

I have ordered pumpkin seed capsules from this company several times. They are a reliable company.

4 years ago

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Bren Alvarado, TX

I placed an order and selected the free 2 day shipping offered by Swanson as Shoprunner. Total BS! my package is now 10 DAYS out. You won't get me again, Swanson...

1 year ago

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Crys H. Washington, UT

Will not use this company. Their promotional discounts and free shipping are never applied at checkout. When calling to confront, company representatives are of no help.

3 years ago

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s keene Sedona, AZ

Been using them for many years. I think their prices are good.

3 years ago

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JoAnn Utica, NY

Received order very fast. Don't expire for 2 years. Will order again

5 years ago

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BERT Las Vegas, NV

THIS COMPANY IS TOTAL RIPPED OFF. THEY CHANGE YOUR PRICE WHEN YOU BUY AND THE PRICE THEY CHARGE IN YOUR CARD. NEVER WILL I BUY ON THIS WEBSITE AGAIN.

7 years ago

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Aubrey Rentschler Salt Lake City, UT

Shipping is fast and their products are priced great. If you sign up for their emails they send coupon codes as well.

8 years ago

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R Conlin Chevy Chase, MD

Excellent company and products!Wide variety!Bob

4 years ago

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Dada

It's a fraud ... It's a fraud ... I did not get my money back and unsure if they ever will Disaster!! I give 0 stars!!!!

6 years ago

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Denise H. Mona, UT

I use their vitamin b capsules and have been happy with them; the price and quality are decent.

8 years ago

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Sid Houston, TX

They have the worst shopping site. It’s like pulling teeth without Novacaine to shop at Swanson Spider-Man.

3 years ago

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Iris Ferber

Excellent products, packaging and shipping.

9 years ago

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Laurie Apopka, FL

Everyone is pleasant but no action taken to remedy situation.

9 years ago

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Tim Liberty, MO

12 day shipping is unacceptable in today’s world.

7 years ago