Office Beacon
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Founded in 2001, Office Beacon is a global outsource service providing remote virtual assistants. The company has headquarters in California as well as offices in India, the Philippines, Australia, and Canada with more than 3,000 employees.
The most popular needs virtual assistants help with are marketing, inside sales, administrative and customer service and support. Office Beacon has more than 4,000 clients and is able to provide support to businesses in most all industries. Impressive clients include Harvard University, Akron, NFL Alumni Association, and REMAX Real Estate.
Office Beacon is able to provide the highest level of legal and data security protection to its clients.
The Good
- Assistant Matching Process
- Transparent Pricing
- Schedule Flexibility
- No Cancellation Charges
- Communication App
Assistant Matching Process
Office Beacon seeks to source the right candidate through a rigorous matching process. This process uses expertise, experience, industry skills and working style preferences to find the right fit for the customer. Office Beacon does not hire subcontractors or freelancers and has thousands of assistants with diverse skill sets.
Transparent Pricing
Office Beacon has transparent pricing. Upon contract signing and assistant match, customers make an advance payment for the first 30 days. No other fees are in this contract, and all agreements contain a termination clause if customers are not satisfied with work.
Many companies in this industry offer a short free trial, Office Beacon does not. With an annual customer attrition rate of 0.5 percent, Office Beacon is very confident in its ability to keep customers happy with the match and virtual assistant services.
Schedule Flexibility
Office Beacon's global resources ensures it can provide service at all hours of the day. Customers can choose when they will need services.
No Cancellation Charges
Clients incur no penalties for canceling Office Beacon’s services. All agreements have a termination clause to give customers the ability to cancel services within a short amount of time.
Communication App
Office Beacon has a mobile app that makes it convenient for customers to communicate with remote assistants. This tool helps to track projects and have access to real time updates and communication.
The Bad
- No Specific Pricing
No Specific Pricing
Pricing is based on customer needs, so potential customers should get a quote based on services they need in order to know the exact cost.
The Bottom Line
If you are in need of a virtual assistant, Office Beacon may be a great company to use to find one. It employs quality staff, has great reviews, has been around for over two decades, and gives customers the ability to cancel service on short notice if they want to.
The company has a straightforward pricing structure which is used to contract service prices based on customer needs. Office Beacon has some well-known clients and has staff with expertise in most industries. Its management understands the virtual assistant market and provides options based on the needs of its consumers.
