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Ryder Toys

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LAST UPDATED: May 2nd, 2024

Ryder Toys designs and produces one of the most elite ride on car products within the toy industry. The entire operation started out as a side business when a father, John, was on the hunt for a fun toy to get his son Ryder.

Disappointed by what was available to him, John set out to create his own products using quality materials that would last and provide hours of fun for both him and his son. From there, Ryder Toys was officially born with a mission to provide parents with quality toy options.

Ryder Toys is still a small, family-owned operation with all products designed and manufactured within the United States. 

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The Good

  • Impressive Inventory
  • Secure Shipping
  • Product Guarantees and Warranty
  • Premier Manufacturing

Impressive Inventory

Even though Ryder Toys specializes in specific toys like ride-on cars and go karts, the inventory also includes jeeps/UTVs. The company's leadership has designed a number of high-end products that kids of all ages can enjoy and even offers parts in the event that something needs to be replaced. 

Models for cars include both one-seater and two-seater vehicles at the 12-volt level. Those interested in 24-volt models can choose between available go karts and ATVs. Whatever a parent is looking for, there are likely ride-on options offered through Ryder Toys. 

Secure Shipping

Considering the weight of the Ryder Toys products, shipping is something many prospective clients are concerned with. However, Ryder Toys prioritizes safe and fast shipping practices. Most orders through the Ryder Toys website are shipping out within 24 to 48 hours, with some exceptions for weekends and holidays. FedEx Ground is utilized for shipping, which is how Ryder Toys guarantees product safety and secure delivery.

Once an order ships, customers will receive a notification complete with all shipping and tracking information. Nearly 90 percent of all orders are on the doorsteps of customers within just three business days. For a smaller operation, these shipping speeds and practices are on par with some of the largest toy manufacturers in the country. 

Product Guarantees and Warranty

Each product sold by Ryder Toys is protected by the “smile guarantee.” While it sounds whimsical, the guarantee actually holds some weight. All Ryder Toys are guaranteed to “bring a smile to you and your little one's face.” 

Even though the return window is limited to 30 days, there is a 90 day warranty on all Ryder Toys products, and satisfaction falls under this warranty. Additionally, there is lifetime support available to all Ryder Toys customers. Not many customers will find toy producers that are willing to offer lifetime support on products, but Ryder Toys does. 

Premier Manufacturing

All of the products sold through Ryder Toys boast best-in-class design and the manufacturing efforts are on par with those designs. All ride-on toys sold through Ryder Toys are manufactured in the United States and done so through premium facilities.

Most toy companies have products manufactured overseas and are not nearly as concerned with the overall quality of the finished product. That is not the case with Ryder Toys as the quality of the car is of the utmost concern. 

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The Bad

  • Limited Return Window
  • Product Price

Limited Return Window

Return policies vary by company, industry, and product type. While some return policies are extremely flexible and offer customers unlimited return times, others are far more strict and require customers to decide quickly whether or not a particular product is worth keeping. For small, family-owned operations like Ryder Toys, a more limited return policy is common.

Ryder Toys will accept returns on products for any reasons within the first 30 days following the original purchase. The product must be in the original packaging and has to be in an unused and resellable condition. Any products that do not meet these restrictions will not be eligible for a return. Toy companies that operate on a larger scale generally have a more flexible return policy than the one enacted by Ryder Toys. 

Product Price

All Ryder Toys products are designed and manufactured in the United States. The quality of the products used are also more “upscale” when compared to comparable ride-on cars. The products' high quality is reflected in a higher price point. 

For the typical plastic, ride-on car sold through larger retailers, customers can expect to pay anywhere from $150 to $300. However with Ryder Toys, the cheapest ride-on car is $275 with the most expensive product costing $1,899 before shipping.

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The Bottom Line

Ryder Toys designs and produces some of the best ride-on toys and vehicles available on the market today. The inventory at Ryder Toys spans from traditional go carts to realistic ride-on models with replacement parts also available directly for purchase.

All products sold through Ryder Toys are shipped through secure methods at faster than average speeds even with the increased weight of the products. Each Ryder Toys product is backed by the product satisfaction guarantee and applicable warranties.

All Ryder Toys products are manufactured in the United States.

Despite offering a high-quality product line, there are limitations to what Ryder Toys can offer its clients. The return window, for instance, is limited to 30 days after purchase. That means if a client encounters an issue after this window, there will be no refund options.

Additionally, the Ryder Toys products are more marketed as high-quality items and are priced accordingly.  

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Star Rating

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2.7

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27 Reviews

Review Breakdown

5 grade

37%

4 grade

7%

3 grade

0%

2 grade

0%

1 grade

56%

Sentiment Criteria

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Review Source

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Peggy

I purchased this for my soon to be 6 year old grandson who has autism and I’m sure when his father gets around to assembling it will sure be a happy camper. His last ride on jeep only lasted a year and a half from a big box store. So far I’ve had great customer service from Ryder and am hoping this ride on will last for years to come. I also bought an extra battery so the play can continue especially if he has a friend over. Thank you again for providing these products for purchase. Grandma (Memaw).

2 weeks ago

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Tony Pinagbuhatan, RIZ

My son really loves his Drifter 3.0. I purchased this because it has an adjustable seat feature, and I want him to use it for a long time. Durability is another key aspect that impressed me. As a parent, this durability is reassuring, knowing that the toy can withstand the test of time and the boundless energy of a curious child. Furthermore, the customer service provided by Ryder Toys deserves special mention. Any inquiries were promptly addressed, and their dedication to customer satisfaction was evident throughout my interaction with them.

3 months ago

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Javier Williams Talavera, CEB

Got one of their cars as a gift to my grandson last Christmas and he totally love it! doesn't want to do anything except playing with his toy car. Totally exceeded my expectations and true that it will last for 2-3 hrs. Just has some delays but their customer support did a great job on keeping track of my order and made sure it arrives just in time for Christmas. really recommend this company.

3 months ago Edited February 1, 2024

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Josh Houston

Quality Control issues. It worked once, then stopped working. Support says they will ship you extra parts but never does. The backorder of the parts turns into weeks, then months. You are unable to return the product and are left with a 400-dollar paperweight and disappointed children.

1 week ago

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charles chae

First impression is terrible. Bought the car weeks before my daughters 2nd birthday, after a week without a tracking number I call the support line and the rep tells me they don't have the pink color buggy in stock. Then they tell me their system does not allow them to change to another color and that I have to cancel the 1st order, and reorder the new buggy. So had to spend another $900. The shipping DOES NOT arrive within 3-4 days, their fulfillment center prepares the car to be shipped in that window. My order in total took 16 days. They did not send the free customized license plate, the axle was bent but luckily they use cheap metal so I was able to bend it back with a wrench. The instruction manual was not thorough and I also have 4 massive washers and have no idea where they go. First ride just made my daughter slam her nose bridge into the front windshield bar due the auto abrupt wheel lock brake system that THEY DO NOT WARN ABOUT ANYWHERE ON MANUAL OR WEBSITE. The build quality is bad and the "snap on" parts do not snap on so I will most likely have to drill them in with screws. Paying $900 im regretting this buy and the short 30-90 day warranty + terrible reviews are concerning. I will follow up with another review after a few months...stay tuned folks

1 month ago

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Sharon Pasig, 00

Recommended company. My grandson really loves his Buggy! Two thumbs up for the high-quality materials. I reached out to their customer support because I didn't know how to connect the Bluetooth of the MP3 Player. The lady I spoke with was very patient and taught me step by step how to navigate the MP3 Player. I appreciate the kindness! In an era where customer service often falls short, Ryder Toys has proven that it is possible to deliver a stellar experience. I wholeheartedly recommend Ryder Toys not only for their innovative products but also for their outstanding customer support.

4 months ago

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Danica

Absolutely thrilled with my experience with RyderToys! The quality of their toys is exceptional, and the attention to detail is remarkable. My order arrived promptly, and the customer service was top-notch. RyderToys has earned a loyal customer in me, and I highly recommend them to anyone in search of high-quality, imaginative toys. A fantastic company that truly values its customers!

5 months ago

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Amber G

We got the Pink XXL UTV in December 2023 for Christmas for our 5 year old daughter, who loves to go fast and listen to Disney music. I triple checked all the specs on different sites and chose this one because of the weight/speed specs and it says it has a Touchscreen WITH Bluetooth (it STILL says this today 2/25/24 on the tech specs page under Specifications for this model ..after they've told me they would make sure everything is accurate on their site)! We were (and are still) very disappointed when it arrived with a basic, boring early 2000s touchscreen with NO Bluetooth! I was "offered" a $100 gift card to use for another purchase, but still have never actually received any sort of gift card! Plus, why would I ever buy anything else from here?! It's an okay ride in H, but in L gear it barely moves regardless of charge amount (she's well within the weight and age range listed)! Considering these things, plus waiting 3 months for our 'free car cover' (which is supposedly on its way now, after being told it was on back order multiple times and finding it in stock on the replacements page), I wish I hadn't wasted my money here! I have 17 emails back and forth with them and it got me nowhere! Don't waste your money with Ryder, buy somewhere else, and avoid the headache and disappointment!

2 months ago

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Dad Reviews Kathleen, GA

100% honest review after 6 months with a disappointed daughter. We purchased the $899 24V AWD Buggy for my 3 year olds birthday present in April of 2023. Within 4 months of being driven in normal conditions around the backyard, the steering stopped working. I contacted customer service and they said it could either be the steering motor ($30) or the control board ($30), neither part refundable and an additional $10 shipping. So, after waiting 3 months for the steering motor for that model to come in stock, we waited another month before receiving it… used, dirty, and broken. I contacted customer service and supplied pictures of the clearly used and broken part, to which they said a replacement would be mailed right away. It’s been another 3 weeks, and I keep getting told that “We’ll circle back to you when the fulfillment center lets us know it’s shipped.” For $899, my 3 year old should have a car to play on for more than 4 months without it breaking down. For $899 a part that’s purchased for an addition $45 after shipping shouldn’t take 4 months to get and then be used and broken. For $899 plus an additional $45 I shouldn’t have to wait another month just for them to say they’re waiting on fulfillment to replace the used and broken part they shipped. Honestly, and I’ve told them this myself, The company leaves me feeling like it’s a giant scam.

2 months ago Edited February 16, 2024

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Renly Villa San Jose del Monte, BUL

I was nervous at first if I would ever get my order on time due to the holiday crunch but Ryder Toys came through!! Now I have my daughter riding her own car since yesterday morning! Amazing purchase and had very good customer support. Definitely a recommended purchase!

4 months ago

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Zoe Munos San Jose del Monte, BUL

I initially ordered the wrong car and reached out to their customer support. I was impressed with the turnaround time, some customer support so much later but they responded in less than an hour with a resolution. I received my order a few days ago and my daughter was in love with it! So am I!

5 months ago

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Dan Green

I was initially worried that my only present for my kids will flop but Ryder Toys came through! I was glad to speak with their customer support, they were very hands on and transparent with availability as well.

4 months ago

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Tyler Atkinson Bantay, ILS

Bought a car for my niece but the color I want was out of stock. The customer support lady was apologetic and explained why the color I want was unavailable. She didn't have to but she gave my niece a free license plate as a birthday gift. Still, there's room for improvement like realtime update on inventory but their customer support representative are extremely helpful and nice.

6 months ago

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Chris

Our car arrived just a few days after placing out order. It arrived just in time for our child's birthday party. Unfortunately the custom license plate took about 6 days to arrive, which was after the birthday party. We were bummed out the the custom license plate arrived separately from the car. Outside of that, our child loves her new ride! It's been great watching her drive around the drive way and back yard.

8 months ago

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William Hollingsworth Mooresville, NC

We have had 2 cars now and through the ownership experience I have had to BEG the company for support. One worked fined and one worked for only a few months, battery issue. We emailed the company email we had many times with ZERO response. After countless attempts over many months I finally get a email back saying I could buy a new battery but after proving it was defective they said out of courtesy they would send me a new one for free, acting like they would do me a favor. Fast froward to last month the car completely stopped working and I did every troubleshooting tip they have online and nothing works. I then called, spoke to a company representative and explained the situation. He said citing everything we have been through he would send a replacement car. The next day I get a email from the company saying they would not honor what their employee offered but would give me $150 off a new purchase which is a disrespectful offer. This company builds a subpar product and does not stand behind what their employees offer. They had every opportunity to make this right before I posted this but they have completely ignored my request. Buyer beware and buy from a reputable company.

4 months ago

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Marianne R Lincolnton, NC

Ryder Toys has tried to remove my review on trust pilot and now I'm even more disgruntled with them. Their customer service was very responsive but the actual business is terrible. We bought our son a dune buggy ($699) in August. The front axle broke from regular use within two weeks. I reached out to the company and it was covered under warranty... unfortunately the axle was not in stock for three months. They would not assist me finding the part wholesale, they would not refund the vehicle or give any money back unless I disassembled it and mailed it back to them (and also in doing that they make you sign a waiver saying if any pieces are missing they can hold you liable for thousands of dollars). Absolutely no help from them. Finally we got the part MONTHS later and now the vehicle is out of warranty, so if anything else is wrong with it we are just out of luck. Please spend your money elsewhere. We had a miserable two children on our hands and a sad bank account. It was ridiculous.

4 months ago

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CSchwab Flower Mound, TX

I ordered a Drift Cart for my kids for Christmas. On it's website, the weight capacity is listed at 150 lbs but when it arrived the spec sheet lists the weight capacity at 30kg (66 lbs). I've been trying to get a reply from the company for almost a week about sending it back and get either automated replies or messages saying "we're working on it". I wouldn't buy anything from Ryder Toys. UPDATE: They finally replied and I have written confirmation from the company saying a full refund, rather than the amount paid less an exorbitant return fee ($130). Despite that, they still issued a refund of $130 less than what I paid for it. They delivered a damaged product with specs that did not match those provided only, and they don't want to issue a full refund. This company is AWFUL!

5 months ago Edited January 8, 2024

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K.E. VA

Purchase the all wheel drive buggy for my boys - and let me tell you this truck has been awesome. It has all the bells and whistle to keep the boys entertained this summer. Our backyard is a bit rough (filled with holes and mounds) and this truck has been doing great. High quality product and highly recommend to other parents.

9 months ago

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Jonathan McPhee Nolensville, TN

Terrible company. Worst customer service ever. We placed an order and have not received it yet... it's been way out of their 'processing/shipping' timelines advertised on their site. We cannot get a hold of anyone. Feels like a scam.

4 months ago

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Jess Wachtel Garden Grove, CA

Terrible product and terrible customer service and they filter their reviews. They had a product advertised as a two seater when it could hardly fit a 2 year old and a stuffed animal. Once we complained, they updated their website and took off the dimensions. They are impossible to get a hold of and they charge return shipping AND a restocking fee. Feels like a sham. After having read reviews OFF their website, my beliefs feel pretty confirmed. Get your product elsewhere.

5 months ago

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Review Source

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Gin San Diego, CA

Extremely please with our all wheel drive buggy! Customer service was great with helping us order a custom license plate for our granddaughter!

7 months ago

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Katie Peoria, AZ

Cautionary tale, 4 months, still no functioning toy. If things go well with this company right from the start, you may have a good product and no issues. If anything goes wrong at all, send it back immediately and go somewhere else. Our toy was delivered without a steering wheel or hubcaps. They should have had the part in the mail within a week, or a replacement sent out and a shipping label sent to us to return the defective product. Neither occured. Multiple calls and emails later, still no resolution. The reviews on their website do not reflect reality, they do not post any negative reviews, if you want reality, go to the BBB website.

9 months ago

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Courtney San Diego, CA

Horrible company! We bought a $900 atv from here for it to blow up after three months, We kept reaching out to customer service to order replacement motors and they were not helpful and kept saying 3 to 4 weeks, they have been saying this for 4 months now! So basically we wasted $900.00 . Don't shop here.

6 months ago

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David McCann Mount Vernon, OH

Been waiting for a replacement steering wheel for weeks, was under warranty. Even purchased one because of the wait! Still waiting on both 2 weeks later. I’m 63 years old and my grandson can’t ride his Jeep for weeks now. The poorest customer service I have ever encountered in my life! Excuses, excuses!!! Can someone out help???

7 months ago

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Gerry Stark West Lebanon, NH

Toy broke within a week. Ryder Toys has been promising to replace the part for 3 months now. Keeps saying it will be shipped in two weeks. I've got that same response multiple times now with no replacement part.

8 months ago

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Kyle Sharples Midlothian, VA

I purchased almost a year ago, steering motor failed day 2. they sent me the wrong replacement part, then ignored me. I've tried all over to find the part but everything is just a little bit off. WASTE of 1000 bucks and 40 plus hours trying to fix it. DO NOT WASTE YOUR MONEY! Please learn from my mistake.

1 month ago

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Jason Polcaro Walpole, MA

Axel broke after 2 hours and haven’t received part in 3 months. $800 later and still no resolution.

8 months ago