Mynd Property Management

Our dryer has been broken for nearly two months now, with no end in sight, and Mynd has not been responsive enough in dealing with this issue. We have a newborn at home, significantly increasing the number of loads and time required to do the laundry, and the lack of a functioning dryer has been hitting us hard. Mynd initially responded tot he service request quickly, but many technicians have come out from different service companies, and none have been able to fix the issue. We are especially frustrated with Mynd because if I hadn't reached out to them myself directly numerous times, I don't think there would be any progress on my case. I understand that they are dealing with third party vendors to get the job done, but they have not tried to help us out in any way in the mean time. In the past, we have been very satisfied with the support provided by Mynd, but this is beyond egregious at this point. I have lost all confidence in their customer support.

I can't believe this article claims that Mynd's customers are on average more satisfied. Of course that info was pulled from Mynd's own website, the most trustworthy source there is for this info. Absolutely laughable. Let me share my experience: November 2021 my husband, myself and two roommates moved into a 4-bedroom house and after signing the lease we were told that Mynd would take over managing the property. This is where all our trouble began. For starters, they use a buggy app to deal with communications. You never get to talk to the same person, sometimes with weeks of delays, asking same questions over and over, not addressing every issue you bring up and flat out ignoring you, also canceling valid service requests. Here’s a list of all the major issues we had: 1. Upstairs master bedroom shower leaked downstairs kitchen right away after the first use. Repairs took months. 2. Four water leaks in the garage. Again repairs took months each time. 3. Kitchen sink kept leaking and it took several visits to fix it. Each time they would tell us ''it looks new'' and nothing much would get done. 4. Faulty laundry machine. Replacing the machine took half a year. 5. Our A/C went out during the worst summer heat and Mynd didn't help. We had to hire our own licensed repair guy to get the A/C working, the cost of which Mynd did not reimburse. 6. Roof lost shingles during a storm but Mynd and the property owner refused to fix the roof, because there were no known leaks, yet. 7. There were also smaller issues ranging from stained carpets to electrical issues upon moving in. All of this while we pay full rent - they also refused rent credit when we asked. After our move-out Mynd wanted to keep our whole deposit of almost $2k and charge another $400 on top for "damages" (one of which was "fridge is not cold" - ya the thermostat got turned off for cleaning… just turn it back on 🙄). Most of these "damages" were either wear and tear or things we had already reported to Mynd while living at the property. Mynd insisted on us just paying the balance so we got an attorney involved. After sending a dispute letter they finally agreed to refund some of it. However I don't consider this a great positive, because we shouldn't have to go through hoops and loops like that to get our deposit back, when we had already done our due diligence reporting everything before vacating the property. Avoid Mynd with every cell of your body, don’t rent and don’t let them manage your property. There are countless reviews and complaints with very similar stories, which to me says this is systematic. They are slumlords. The only positive reviews they seem to have are along the lines of ”such and such was so nice answering questions on the phone”, so pretty much no real experience dealing with the company, just a brief superficial interaction. This company is based on pure greed and they will give you the runaround every step of the way, during renting and afterwards.

Mynd is a SCAM!! They encourage section 8 applicants to apply for their rentals just to collect all your data and any fees they can. This company took payment for application to rent a property and never submitted my "Request For Tenancy" forms (section 8 docs) to Oakland Housing. Instead, they sat on my sensitive paperwork for weeks and delayed my housing search during the holidays. Mynd never-Mynded submitting my paperwork to start the inspection process for move-in, as the goal was to collect as many applications and associated fees on the rental. The hustle is to profit by way of as many fees as they can weasel out of YOU! Please kyndfully request a refund (dispute through bank also), as they're NOT entitled to fees if your application is NOT processed, and properly!!

I had a terrible experience using this company for property management. Worst customer service I ever encountered. You never get to speak to the same person twice. Nobody gives out their phone number so you only have email, and they do not have a personal email. You are getting emails form different people all the time. They did not contact me before they re-keyed a property that I specifically told them I did not want a re-keyed since it had been done 1 week prior, and they charged me 3x the price. They gave me an estimate of $5800 to make the place rent ready. I canceled within 2 weeks of signing with them realizing that I would not be able to deal with the lack of communication, missed appointments and lack of consistency. I found another company to manage the property that charged me $1500 for the work that needed to be done. It took me 45 days to get a partial refund on my deposit when they had done absolutely nothing. They do not even deserve 1 star.

Stay as far away as possible from this company....they are a nightmare for renters, I rented from Mynd, I had no A/C for the entire summer; the refused to repair the system. I couldn't live in the home for the summer. It still hasn't been addressed. They have a fake office in every major city where they operate - no one is present to avoid local laws. Don't walk. RUN!

We bought our property in Atlanta thru MYND and let them lease manage it from day 1 . The tenant paid 3 mths of rent and have defaulted since. A lockout by the sheriff was scheduled but MYND did not carry out the eviction and we were never even informed. Here's whats wrong with MYND: 1. We have never been briefed on the screening process. They brought in a tenant that paid only 3 mths and MYND has not actively evict them from property 2. if we did not take initiative to find out if the eviction was completed, no one updated us on the situation. When we emailed to enquire abt it, it took days to say the sheriff was a no show and it's been rescheduled...... with no update on why there was no follow up with sheriff on that date, why we weren't informed, when is the rescheduled eviction date. We asked a direct question if tenant is still in home. NO RESPONSE. 3. Based on MYND move-in team, we spend abt $10K for repairs and renovation before it was made avail for lease.This tenant broke our toilet, slashed our garage ceiling, and stopped paying utility bills months ago. We dont understand why a fully repaired home that cost us abt $10K will have so many problems claimed by the tenant. On top of that, MYND came to us to pay for over $2K in utilities, excluding the repair of the garage ceiling. We keep paying bills with no update and eviction NOt sure how is MYND my property.??. Why are we responsible for all those bills when they are not even paying the rent???? 4. Since purchasing the property thru MYND, we have been assigned at least 3-4 property managers. At least 2 of them lasted abt a month before being changed again. I wrote to their directors to ask for help. No response. Dead silence. no acknowledgment. DO NOT USE MYND. They are unreliable and uninterested in helping the landlord manage. This is a totally disorganized company. After defaulting early 2022, MYND has done nothing to expedite this eviction process at all. Total disaster. If you are a landlord that need property management care, STAY AWAY FROM MYND.

I am happy to say that until recently I owned my own home. But someone offered me two weeks to move and paid me generously I was in the rental market. I was lucky to find a nice home in nice neighborhood. But didn't do any research on the leasing company. So take from me whatever you do DONT LEASE FROM MYND MGMT. Horrible customer service and threatened to evict me over $125!!! And refused my rent since I didn't include the $125. Evict if $125? This put me over the top. But prior to this event their service was pitiful. Be careful out there and be mindful of who you rent from

Mynd has been a been a complete unprofessional business to deal with. Their communication and business ethnic with tenants and owners alike is terrible. The contractor hired by Mynd to replace my carpet did a terrible job and I have written documentation in the Mynd system that they agreed to remove the carpet and not invoice me. We received two separate charges on 3/28/2022 for $375 and $850 for carpet replace/trash out. We emailed our property manager multiple times about this and I have messaged this via the Mynd online platform with no acknowledgment of how they will resolve this situation. I have pictures of the poor quality install from Delux contractors and I spoke with the president, Emerson and the project manager, Richard both stating they could not complete the work as they did not know how to do it. We have since had to hire a new company to install the carpet because Delux ripped the carpet out, with our original padding (costing me additional money), and told us to hire someone else. Do not ever use this company for renting or property management. They steal your money as shown from other complaints and refuse to fix the situation

If I could give this company negative stars I most definitely would but for all the viewers that come to read the reviews of this company this One star is actually a (Negative -3 Stars) FYI!!! This has been a very bad experience off rip. Since I have I been in here (March 23, 2022) I have yet to speak to a real Resident coordinator and this has been the most unprofessional property management company I have ever dealt with. Yall scammed me out of almost 6 GRAND to move in by charging me a high deposit thats equivalent to Rent twice. Not once did a representative ever communicate/Clarify how my security deposit was broken down. Communication is soooo poor with them. They only text and email(RED Flag) Apparently none of my deposit totaling twice the rent even goes to my 1st month's rents (RED Flag) This the first of me hearing my deposit doesn't go towards my 1st month's rent. They charged me prorated rent to move in 3/23 which I did under the impression that I covered my rent for April only for them lock me into a lease and then charge full rent for April. (Security Deposit: $5890-2x rent but doesn't go toward any rent payments; Pro-rated rent for March $916; AND NOWWW April Rent $2445) YALL DO THE MATH!!! TOTALLING= $8000+ And I've only been in here for TWO WEEKS!!!! And Yall have intentionally miscommunicated with me to only get me to sign a lease and start asking for money immediately. I will make sure I leave a disgusting review on all platform regarding Mynd Property Management business. Yall are not handling my ALREADY maintenance request (AC not working; No window screens on my windows; smell coming from my wash room closet but they don't provide a Washer/Dryer (RED Flag) and per the reviews yall do this to EVERYBODY tenants and owners. I am completely unsatisfied with this entire process from paying my deposit , to moving in to paying RENT! My house is new and nice (New Construction) but that's not good enough to be be scammed and mishandled as a tenant/customer. For anybody that is considering renting from Mynd..RUN RUN RUN AS FAST AS YOU CAN!!!! Don't get scammed like me! Angelica L is supposedly my Resident coordinator and the broad never even returned any messages I left her. I hope this review get back to her so she can know how awful of a coordinator she is. But I will end this review with this: GOD will always provide and make a way so GOD got me!!!

TLDR: If you want your PM to be competent with leasing and available to answer your questions, AVOID MYND. You are charged way too much for extremely little service. I currently rent out a property in Austin, Texas. I'm going to break this into two parts because I received two services: Leasing and actual Property Management. Both services aren't going well at all. Leasing Experience: The market in Austin is hot, my property sat on the market for over 3 months, despite me being sold that the average was 10 days. This was in part to a leasing account manager who was utterly useless and didn't realize the market AND the fact that they took really horrible photos before the unit was ready for leasing. I had a realtor reach out to me personally and requested I pay them to lease the home as they had interest generated without even having to market. Meanwhile Mynd had no interested applicants. The realtor also advised that I was overpriced, something that shouldve been apparently obvious by Mynd, but since they take a % of the lease, they'll obviously push for more rent if they can, EVEN IF THIS MEANS YOU LOSE OUT ON RENT EACH MONTH. This is because while they are leasing you, they are charging you for property management - something they don't have to actively do until a tenant actually arrives. When I requested a partial refund of the fee given the leasing account manager's incompetency for keeping it open on the market, they said they couldn't do it. Their incentives aren't aligned and they clearly did not care about the owner. Property Management: All of my account managers for my property have actually been unavailable for more than 3+ days. Every question I have asked and every request I have sent to them have gone DAYS unanswered. My most recent account manager doesn't respond sometimes for over 7 days. How this can be acceptable to me is beyond my comprehension. Overall, if I could find a more competent and available PM I would! They lock you into a contract and will charge you the fees if you decide you aren't going to continue on with them. Something I'm contemplating because they simply aren't worth the money.

If you are a home owner and consider renting your property out with Mynd, PLEASE DON'T! I ended my contract after working with them for 2 weeks. The only thing they did during those 2 weeks was an inspection after I pushed for it several times. I bust my ass out to empty the house within 2 days so that they could start their work asap. But they just wasted my effort and time. I don't know if they don't have the resources to pay enough attention to each customer or they just don't take it seriously. The worst part is the communication. Don't get fooled by their fancy webside and messaging page. I could never get a response to my messages within 2 days. I had to message the property manager, email and call her boss, even pretend to be a new customer to contact their sales team to get an answer to my questions. Because they wasted 2 weeks, it was almost Thanksgiving when I had to change to a new property management. I cannot rent my home out this year since no one moves during holidays. After all this, they still charged me the management fee for a full month. This is definitely the worst experience of my life by any means.