Name: MidwayUSA
Rating: 2.2

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Richard Demler Colorado Springs, CO

I've spent a lot of money with this company. I accidentally ordered the wrong ammunition magazines for a weapon I have because of their crappy description of their merchandise. I sent the merchandise back to them and it cost me $16.19 to send it back. A real company would pay for return shipping and claim it as a business expense and claim it on their taxes. Must be a very small insignificant organization.

2 years ago

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Mo Fremont, CA

They say "Customer Satisfaction is our #1 goal and we hope that this help center assists us in serving you better." BS!! Attempting to purchase Shotgun ammunition , I was denined., talked to 2 customer reps and they verified that my name is on the license. Their response is " the FFL must be in your name." even though my name is on the the FFL. Future shipments from Midway USA to my store will be denied.

2 years ago

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Jeff Columbia, SC

Be aware that MidwayUSA charged for shipping even though my invoice clearly showed that shipping was "FREE". When I contacted them about this, they said that the charge was for "internal shipping' and refused to give me a refund. Nowhere on my invoice did it show this charge, so it was a hidden fee. If I were you, I'd shop elsewhere. I certainly will from this point forward.

2 years ago

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David Edwards West Palm Beach, FL

Canceled My Order Without Giving Me Any Chance To Respond Horrible company. Purchased a firearm and chose my FFL. They claim my FFL never responded which i have serious doubts about. So instead of contacting me to allow me a chance to contact the FFL they cancel the order. Now the gun is out of stock. Its a hot item, i think they oversold and that was just a convenient excuse. They wouldn't even give me a rain check when it comes back in stock, like it's my fault. In any event i will be avoiding them in the future and i would advise you to look into more reputable sources before purchasing

2 years ago

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Nathan M

God awful customer service. Purchased 3 scopes 11 days ago, they went on sale today and when I contacted their customer service to see if I could get a credit for the difference I was told it was outside their 24hr price match. I could however return the ones I bought and buy them again for the sale price. How does this make any sense, someone tell me. Good news is their are many other sites that do the same thing as them, so I will take my buisness elsewhere.

3 years ago

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Michael Saville Scottsdale, AZ

Appalling shipping, placed an order 08/08 shipped the next day, it was withing 15 miles of my home and they recalled it. Had to fight with them to get a second order sent to replace the first, which was still on its way back to MO. Today 8/20 the replacement item was again withim 15 miles of my home, anmd yes, they recalled it AGAIN!!! You contact them and all you get is not we did not, yet even when sent the commmunications fro UPS which clearly state they reclled them, they call UPS a liar.

3 years ago

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david kind San Fernando, CA

horrible website at to deal with they only want to squeeze as much money as possible from you.useless people working at the customer service just telling you pay your bill and that's it.after customer service, escalation team is even worse but just spitting in your face even deeper.free shipping is not really free at all. while I was sitting up an order shopping cart at the same day the price was keep changing on the items GOING UP.this company is a big Corporation just to milk people money don't care about the small guys trying to save money.

3 years ago

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AL KINGSTON Waveland, MS

I purchased an item marked on sale as 'blemished'. Which I can live with a dent, scratch or discolored. However, this item came in a damaged package from the factory, not from the post office and the main assembly parts are missing. I reached out to MidwayUSA for assistance to remedy this problem and they are ignoring me. I do not recommend this company at all. I now have an expensive piece of equipment I cannot use.

3 years ago

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Fred Frontino Mesa, AZ

I've been buying from Midway USA for about 30 years. They have great customer service, prices, and selection. I highly recommend them.

3 years ago

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B Mt. Pleasant, SC

I'm giving them just two stars because this is the 3rd order that has taken a very long time to arrive. I ordered a product and it supposedly shipped Feb 26, 2021. As of March 16, I still don't have the item nor any detail shipping information other than "in transit."

3 years ago

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David San Jose, CA

I recently purchased a second pair of Crispi Dakota GTX boots. The lacing system consists of metal and nylon eyelets. The nylon eyelet pulled out of place making the new boot unwearable. They were worn three times casually and not on a hike. Midway would not return or exchange the boots but was" very sorry for the inconvenience" I will NEVER trust that store again.

3 years ago

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Edward R Prescott Valley, AZ

Purchased a franklin tumbler. Received delivery on a Friday. The following Tuesday I received a Midwayusa sales flyer reflecting the same tumbler for $35 less. I hadn't even opened the box. I called Midwayusa to see if I could at least get a store credit for the difference. Although admitting that I could return the unopened tumbler for a refund and repurchase it at the sale price, they would not budge on making any other kind of adjustment. I will be making an adjustment, though. I won't shop at Midwayusa again!

3 years ago

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Gabe Tower Longmont, CO

Lots of spam. Every checkout urges you to donate to the NRA, gives you "free" offers which are really just subscriptions to three obscure print magazines (a 100 dollar value!) and almost immediately after buying one product from them, I started getting book-sized physical mail from them, like the other spam from stores and shops nobody in their right mind would ever sign up for. I only order from them when nobody else has what I need. Use Optics Planet or Brownells; both are much more respectful of privacy and data, and have considerably better customer service.

3 years ago

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Michael Porter Wadesboro, NC

Bottom line is the return policy which is available online to the customer makes no mention of return shipping charges being the responsibility of the customer. Bigger concern here though is the lack of senior management response as the multiple emails sent to the "president customer concerns" email box were answered every time by an associate on behalf of the president. Bottom line is this policy is not transparent to the customer and the senior level leadership refuse to acknowledge this fact.

3 years ago

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Enkidu _ Southlake, TX

There is nothing to like about MidwayUSA. I purchased a "new" 12 gauge Winchester Hybrid from them and when it arrived I noticed a significant amount of rust on the inside of the chamber and barrel. My FFL dealer told me to accept the firearm and then contact MidwayUSA. Midway did not respond to my emails and chats/phones were/have been down for a month. They did respond to my complaint via the Better Business Bureau, however, their response was simply firearm sales are final. MidwayUSA is not just a poorly run company, it is a scam and I would never recommend purchasing anything from them.

4 years ago

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Daniel Nicotera Fort Plain, NY

My package was supposed to be here the 16th. Customer service said it would be here the 18th. It's now the 19th and still no package. Called them up and they said if it's not here by the 21st to call them back. This is for a customer I'm fixing a rifle for and I've had to tell them 3 different days for his stuff to be done. Doesn't make me look good at all.

4 years ago

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Greg Rorabaugh Kankakee, IL

Horrible Customer Service on Returns....Refused to return/exchange product outside of their 90 day policy. Did anyone tell Midway that there is/was 3 month pandemic that shut the midwest down!!!!! Ordered products that are supposed to fit together in Jan/20. Could not go to range until June, found out then products were not compatible, but ouside their 90 day return policy. Have removed all customer info, cancelled account and telling all shooting community what Crappy Customer Service Larry's People exhibit!!

4 years ago

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Ian Hinkle Kansas City, KS

Ordered a 1911 barrel 5 years ago.. 3 weeks after original order date they said it would be found and shipped! My friend ordered for me with my credit card.. 5 years later I'm told I cant get it shipped or refund. Biggest waist of money and time. Horrible business and website. I've spent thousands of dollars and they have lost all of my future business !

4 years ago

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Jesse Rice Biloxi, MS

Midway USA has all the reloading and gun cleaning equipment I need. I've always received top quality equipment and service. Thank you Midway USA.

4 years ago

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Chris Carlstadt, NJ

Do not use I wish I would have read the reviews before I ordered. I placed an order on December 13 and was given a date of December 19 for delivery. Tracking stopped locating the package after the 16th. It’s now the 24th and I’ve emailed three times and customer service continues to tell me I need to wait until January 1 to file a claim. Are used a company called primary arms to order a replacement and it was delivered three days after I ordered. I would never use midway again

4 years ago

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Stewart Parris Flint, TX

This is the worst experience I've had with a company in years Midway is a hick run operation with an outdated customer service department / shipping department. They aren't given the tools are the knowledge to track lost orders. If you complain to a "floor manager" they will tell you that Midway has a million customers and most are happy. Lol Larry P the CEO is a blowhard and an absentee leader.

5 years ago

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Phil R Northfield, OH

Great Customer Service, extremely fast Shipping and products I ordered 8 in all were excellent. It doesn’t get much better than that.

5 years ago

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Roy L. Oakland, TN

Midwayusa's customer service is close to being rude. When you have a problem, and request actual help, they're of little to no help at all. They ship with UPS, the worst shipping company in the world-avoid UPS at all times. When you try to track a package, and request Midways help, it is denied-the problem with UPS must be your fault, as their shipper just doesn't make mistakes, furthermore; they do not have an account rep for their UPS business! If they do, they do not know the phone number! The amount of trouble I've gone through just to purchase a rifle sling is crazy.

5 years ago

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Justin Freeman

A product is only as good as its service,. Buy giving the worst service your product simply become the worst. They sent extra expensive products and billed me for them, that I did not order, when I told midway I was going reverse the charges through the bank they told me that they would ban me from shopping with them. Challenge excepted, they are not worthy of my business. I have to send the items back. When they receive them they will refund me, that can take up to a month depending on them and the bank

5 years ago

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JC Sheboygan, WI

I ordered a Kryptek vest and paid for expedited shipping through Amazon Prime. Item was delivered 4 days later. I ended up purchasing the vest locally and returned the vest as it did not show up for the trip it was bought for. When I returned the vest they withheld $17.54. I paid $9.95 for the expedited shipping alone. Shady business practices and after numerous emails t trying for resolution they simply no longer respond. Buyer beware. Worst customer service I have experienced in quite some time. I'll never buy from them again.

7 years ago

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Dennis Felts Hamilton, OH

Midway usa has turned into a ridiculously overpriced not customer friendly business. I emailed them about a price of an item recently that they were overpriced by around 130 dollars compared to other sellers. They simply emailed me back and said that was the manufacturers pricing. Completely absurd

1 year ago

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Fitz Clovis, CA

AS this site and many others show. This is a poor product. Poor customer service company. They engage in Hollywood two step, gotcha behavior. They offer poor quality items that fail when used. Refuse to acknowledge or correct. Stay away. Many other company's are available that out perform this terrible outfit.

2 years ago

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Michelle Logan Cartersville, GA

Ordered a new version of a rod and they shipped an out of production model. The return process is so lengthy that the only rod left in inventory would be sold and then all you get is sorry about that...here is a refund. They should ship out the correct item ASAP with a return label like other companies.

2 years ago

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Sean O'keeffe Alpharetta, GA

Midway USA is a pain to deal with when your package does not arrive. They tell you that they can't help until your package has been lost for 10 days. After 10 days they tell you you need to wait for another 2 - 3 days. They also insist on shipping UPS. The worst possible logistics company to ship AMMO. Be very careful.

2 years ago

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Aaron Queen Creek, AZ

I tried to order from Midway USA and they cancelled my order arbitrarily claiming I was a reseller. Of course I was not and they never bothered to call me. Avoid this scam company at all costs. DO NOT buy from them. they will steal from you!

2 years ago

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Ty W Chicago, IL

A customer purchased a firearm from midway they have 2 homes and midway would not ship to FFL to the second home because credit card wasn't same state . Then midway wouldn't send ammo to A FFL in IL unless they sent copy of the foid card . Very bad business midway should do research on laws I now turn customer away from midway USA

3 years ago

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john whortenbury Palm Bay, FL

I have never had a good experience shopping there. Problems include incomplete orders, wrong items, and if I qualify for free shipping, the order gets split into several shipments and only the first one is free. I gave up on them today as they lost my entire order. I see no reason to continue giving them chances as they always get it wrong.

3 years ago Edited November 10, 2021

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Dan Runyon Huntsville, AL

Item ordered was not delivered. UPS said they delivered to the USPS, and the USPS said they were waiting for the item from UPS. Contacted Midway numerous times and no help. "Wait two more weeks" . DO NOT order anything from MIDWAY USA..

3 years ago

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Ernie Coventry, RI

Twice within the space of two months I received defective products. Their return policy is good BUT ONE DOES NOT PURCHASE A PRODUCT IN ORDER TO RETURN IT. Their shipping department is not looking at what they are shipping.

3 years ago

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G.T. Merritt Island, FL

Midway is the new PRICE GOUGING CHAMP for 2021. Their prices for ammo and ALL reloading components have hit all time highs, and are often 40% above other suppliers. Don't reward their arrogance and unethical , unscrupulous business practices by adding to their financial bottom line.

3 years ago

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stephen sznajder St. Petersburg, FL

I would like to send my appreciation to midway for their excellent and speedy serve for items purchased job well done again thanks sps

3 years ago

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Quentin Jones Eagle Mountain, UT

I have had great experience time after time with midway....super fast shipping....they have gained a long term buyer

3 years ago

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Rogelio Abueme San Bruno, CA

I live in California and have never had a hard time ordering ammunition online to be shipped to my gun shop for background check, but with Midway USA, they do not allow shipment of ammunition to California at all, period. They will not ship to your ffl in California. Midway USA does not support 2nd amendment movement

4 years ago

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shane somerton Cincinnati, OH

Worst company I've ever ordered from. Seriously longest order processing and shipping times I've ever seen. Spend your money elsewhere, I know I sure will. Had to cancel my order after taking 4 days to process then told it wouldn't ship for another 10 days

4 years ago

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Andrew Lawrence Stacy, MN

They send promotional emails with discounts when you add the item to your cart it is the discounted price when you check out it jacks the price up and the discount disappears this is a load of crap from a company that apparent doesn't like repeat business

5 years ago

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Daniel Meredith Berryton, KS

I think this company is a scam. They instantly mark product as shipped. 9 days later I haven't received it. Suppose to be here today 8/29/22 as I'm writing this. Bogus company. They have lost another customer.

2 years ago

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Michael J Goetz Elgin, IL

Return policy of 90 days is terrible for something that was purchased at Christmas and not opened until April or May when you get your boat out( Wisconsin). I would not purchase anything from them again.

2 years ago

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Joe Smith Houston, TX

They stopped an order of night vison. Stated they called and emailed me but no record exists. Then they say I can reorder the same night vison for 1k more...imagine that. Greedy lying thieves

2 years ago

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Hoss66 Spring, TX

I done regular business with this company for a while. My recent order was left in a storm, and completely ruined. They refused to refund or reship my order. Absolutely unbelievable and horrible lack of customer service.

3 years ago

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Ronny Brown Addison, TX

Have ordered ammo from them several times but had to stop because there were so many misfires and sqibbs. Ammo isn't a bargain if it doesn't work right. Customer service won't help you with bad ammo. You are stuck with it.

6 years ago

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Mike Grinager Flint, MI

I have only praise for Midway USA. My last order arrived days early.

2 years ago

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Mike St Louis, MO

This company is anti-law enforcement! Customer service representatives are not very smart! I have spent a considerable amount of money here in the past, NEVER AGAIN!!!!!

3 years ago

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brady bradord North Little Rock, AR

They delivered my order to the wring address and refused to resend the order even at my cost!! Their dishonest and I will never use them again!! Beware!!

4 years ago

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Matthew Markworth

I've used Midway USA for years and they aways have good prices and ship products very quickly.

7 years ago

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wally hayden Fredericksburg, VA

They are a total SCAM, they take your money and then block you from their email and phone number. Stay away from these Nasty people!!!!!

2 years ago