Fox Rent A Car

Fox Rental came through. They reimbursed me my fee for not using the EZ pass during my stay. At first I rated them low because they overcharged me. They did reimburse me so I feel I should raise my rating. You have a customer again. Thank you for your honesty.

g Worse rental car company in the US, used many different companies never had a problem, they lie to you in order to make you purchase insurance. When you arrive to pick up the car they make it almost imposible to take the car without paying for insurance 6 days to here back from a manager after several phone calls. Some of their vehicles are old and not well mantained, never renting a car with Drivo,Ace,Fox they are the same company

Company trustworthiness is zero. They look cheap, but beware. I booked a reservation through Priceline. On the receipt from my rental car reservation, it says "free cancellation." When I learned that I already had a car available and didn't need the rental, I called to cancel the reservation and was told that there was NO REFUND. My credit card had been billed for the total amount. When I looked at the receipt again, it turns out the "free cancellation" meant for car insurance. There is nowhere on the FOX promotions that tells you the amount is nonrefundable. The only time the word NONREFUNDABLE pops up is when you click the "cancel reservation" button. I learned the hard way. They have very low ratings and I wish I'd have taken the time to read the reviews before signing on with them. Jeanette

BIG TIME SCAM! We reserved an SUV online and used their pre-paid rate which stated in order to receive the lower rate, the total cost for the rental car would need to be pre-paid, so we did. We paid $371 and $150 deposit which would be returned as long as there were no outstanding charges on our rental. When we got to the rental place, they did not give us the vehicle we reserved and they charged us an additional $188 for the loss damage waiver, which states on their website as an "add on" and not required. In the end the company charged us $613 for hidden fees they do not show you on their website. We have filed a complaint with BBB and consumer affairs. This company is a scam and their rates are false advertisement, so do not fall for this scam.

I have been a Fox customer three times in Miami, FL , last time I was hit with a phantom Florida toll which was added to my bill after I had turned the car in. I was never near any toll road during my rental, I have been trying to reach their customer service number 855 571 8413 unsuccessfully for a number of times, The call is automatically answered but then no one picks up the phone, have then waited over half an hour and more before giving up, Have now called now on a Saturday and a recording announces they are closed on week-ends.

DO NOT RENT HERE. They never offered any option to pay tolls, I was here on business and I would have paid for electronic tolls. Months later I get a bill for $4.50 in tolls and over $100 in Fox "administrative fee". The total bill? $125.90 . The cars were filthy, dented, scratched and falling apart. None of them had GPS. I thought I got a good deal in price, by the time I paid EXTRA for GPS and for these few tolls, I ended up paying over $300 a day to rent a crappy car that smelled so bad I had a headache the entire time. I am exhausted and disgusted with this company. Just got a call from a collection department on toll charges, I cannot even believe how bad and stressful this made my business trip.

I had an incredibly terrible experience with the Denver location. I had rented several months in advance 2 SUVs for my family of 8. We got to the agency only to be told that SUVs would not be rented to anyone with a Mexican driver's license!! Imagine, a family of 8, 2 children under 4, 10 suitcases and they were totally closed to any discussion. I have a US Passport, US credit card even tho I live in Mexico City. I called corporate and was told that the locals were in charge of that decision. The supervisor told us he was just following corporate orders. All he said was that we could take the shuttle back and look for a different rental agency!! Sounds discriminatory to me. If not for the kindness of Meagan, Iesha, and especially Amber (she was incredibly sensitive and helpful), this whole rental would have been a disaster. Fox Rent A Car 🚘

When we got into our rental car at DFW, we noticed the gas gauge was well below the full mark. I mentioned it to the guy in the booth and he said not to worry, they would adjust the charges. When I got my final receipt, no allowance was made for the missing gas. Fortunately, I also took a picture of the gas gauge. Unfortunately, when I called their customer service number, they only offered me a few dollars as an adjustment for the missing gas. That saved them a bit of money over providing the gas and lost them any chance of me ever renting from them again. My suggestion is, all else being equal, you rent from someone else and, if you must rent from them, document everything, don't believe what anyone there tells you, and expect them to grab for every penny they can.

SanAntonio...Both female rental agents (Laura and some other person) lied stating that it is mandated byPriceline and or the state of TX that I must purchase their auto liability insurance. I informed them that I declined the coverage as I have personal coverage through my auto policy, yet was still charged for it. Read the rental agreement carefully. It has many charges and codes that can not be interpreted without the assistance of someone who works at the company. There is no legend on the agreement. I called Friceline, Fox rental corporate and looked up Texas rental law. They all indicated that these scam artist women were lying. They were wrong but, would not refund the +$70.00. They were not professional at all. Luckily, when I returned the car Marcus listened and immediately refunded the $70+.

I rented a car from fox through hopper. First …I didn’t know that they are not located at the airport. When they list it …it says airport!! The cost was not what I expected …at ALL!! It was double what I was originally quoted. We paid a little over $500 (1week) for a small compact car!! For that much money I feel like we should have at least had a SUV. I would not recommend and would debit use them again!!

Booked a rental in Burbank through Expedia for a fox car rental, paid for it, was told 148 would be due at pickup. Finally found the little booth they were in and got help after standing there for 10 minutes with no one in front of me. This was a business trip. They had me give them a credit card other than the one I used online, charged me 60 dollars for being 45 minutes early. gave me a sedan Instead of an suv like I reserved. They charged me $320 dollars on top of the 184 dollars I paid through expedia. Bunch of other charges I didnt know what they were. Classic bait and switch. HORRIBLE customer service, will not reply to emails or messages. AVOID THIS SCAM COMPANY.

Got the typical bate & switch. Had even called to confirm a Hyundai Santa Fe was available as wanted to test drive this model after getting it last year from FOX in Ft Lauderdale and was happy with it. But was offered only a Dodge Journey which is NOT EQUIVALENT as these vehicles don't have the necessary leg room as does the Santa Fe...why even classify as same? So the typical response was "we can upgrade you"...OF COURSE...IT'LL COST YOU!!! WHY???? I was promised it and why I PREPAID!!!! WHAT a typical SCAM!!! The vehicle I was given was NOT AN UPGRADE....it was the typical Jap tin can!!...a sub-standard Toyota 4Runner...no featured equipment features like the normal Hyundai Santa Fe and drove and handled TERRIBLE!!! It even was reporting tire issues CONSTANTLY...but all tires fine...didn't even have way to test tire inflation pressure like most GMCs have...again substandard. Why if FOX didn't have the promised vehicle...upgrade at THEIR EXPENSE? And if I pay almost double the daily rate I was promised...TRULY upgrade to a vehicle with same features as promised...not these sub-standard Toyotas, but at least a GMC equivalent? It'll be my last rental from FOX!! I had to put up with this crap vehicle for 3weeks!! FOX knew I was coming nearly 3 months ahead and prepaid as well...I would had expected FOX to ensure that the vehicle promised WAS AVAILABLE and reserved...especially having been a repeat /returning customer. Oh and by-the-way...STOP encouraging buying the toll road SunPass @ $10 a day...the desk clerk said oh you'll need it!!...BS!!! Drove nearly 1000 miles and NEVER NEEDED IT. Went to Ft Lauderdale, New Smyrna Beach, St Augustine and back through Orlando without it!! What another SCAM avoided!! I would think FOX would be able to stand up to your promises and if not eat the cost at their expense to keep your customer satisfaction level up.

I rented a car couple months before I needed it and then realized I should be renting an all wheel drive or four wheel drive a couple weeks after I paid for my rental. I called and told them what I wanted to do. No problem so they said they would put it on credit with them and I said no problem figuring I was going to rent from them. I go to rent and find out they aren't even open until 4 hours after I get there which I wasn't alerted to the first time. I asked for my money back and they said sorry we gave you a credit so we can't refund it but we will give your deposit back but we can't refund the car you paid for because we gave you a credit.

Had a garbage can fly out of someone else’s truck in scottsdale AZ it hit me caused slight damage like scratches, I got a police report cuz I got the license plate numbers off that truck it flew out of. So I tell fox about it when I return it I give them the police report they, they contact me 3 months later and tell me it’s $1300 dollars we assessed the damage ourselves you owe us I said no go after the guy in the report and they refuse and they refuse to get there vehicle estimate redone by a reputable company so I called them out said it’s total bs you charge me just enough I won’t take you to court and I won’t turn it in to insurance I guess I should have gotten the insurance from them too. never again fu fox never should of been honest I guess, the car was already a beat up pos! We also had to wait inline for three hours to pick up it up every other company had about 5 people in line worst experience ever!

This is my first time to rent a car by fox. Actually it was my wife who picked them up through the internet offering a good offer. We arrived at the Los Angeles airport and had to wait for more than 45 for the shuttle bus to arrive although all the other companies had more than 4 times shuttles coming. We picked the car and travelled to our destination at San Diego. The car stopped and we called the number they gave by international call and he said that within an hour he will send someone to pick to sort things out and that we will have to drive with him to Aan Diego office to change the car. When my wife objected and wanted them to send a car but he refused, his name was Brian and the call was 2:35 pm the 21 of october 2022. We waited for more than the one and half hour and we left by Uber when we called back and no one answered. We got the Uber and went to return the keys after ruining our day completely . We are on our way with the Uber now at 4:25 pm to return the keys and we really are very upset and would never recommend Fox to anyone

This company has ways of ripping you off. They lied to me and told me that I need to get the insurance because if I was pulled over I would not be able to prove that I was insured. I called my insurance company after the trip and they said that, if pulled over, I could just show the police the rental agreement. The tolls were supposed to have been paid through illinoistollway.com/ but instead they went straight to Fox. Fox charged me for the tolls plus a $45 administrative fee. When I called to question their charges, I was on hold a very long time only to find out that I need to call a different number for that information. At the other number, they explained all the charges and then told me I have to call yet another number to ask about the toll charges.

Fox Rent A Car - Rental car Do not rent from them . No customer service. We rented a Mitsubishi and the catalytic converter was stolen from the hotel. That being said I filed a claim with ins and then they promised to car a new car brought to us in the morning by 9am. I told them it had to be there by 9 we were meeting family at 10. He assured me it would be there his name is Mathew from roadside. Three times I asked him if he was sure and he said for sure will be there. So we had to Uber . Car did not get there until 2pm. Tow truck guy said never rent from this company he tows 25 of there cars a week because of this problem. Also vehicles are older and have over 75000 miles and they rent Mitsubishi veh wich are the easiest to get catalytic converter. When I dropped car off they would not pay for the Uber said I had to call roadside because they are the ones who said veh would be there not him. Hear I thought they were one company but all they do is pass blame. Well roadside would not help either they said to bad not there fault. They take no responsibility for anything. Now we have to pay our 500 ded and 100 in Uber charged because they did not bring my car in time. Never rent from this company.

We reserved our car and already paid for it a month before. When we got to the desk in SLC they told us we couldn’t take our rental cars because we hadn’t brought the credit card we used to ALREADY pay for the car. It was never informed to us in the emails that we would need to bring the exact crudest card to physically be at the desk. And they said they refused to refund us the money as well. So no car and then they stole $353 from us. They just want to steal money while keeping the cars. They told us they could start a new last minute reservation which would be $1,100 for a three day economy car rental! We left and were left on the streets with our 2 year old until we finally found a Turo 6 hours later. They were horrible!!!! Nasty people. I have filed a dispute for it on our credit card. If Fox Rent-A-Car decides to refund us then I’ll delete this review

Fox Rental was dishonest with me from the beginning. I rented a mid-size Auto from Fox in San Diego, for 10 days. When I got to Fox’s service counter, they told me that they could not accept my Credit Cards (not VISA or Mastercard). While the reason was vague, it seemed to be because the Cards are Credit and Debit Cards?? I offered my American Express and it was refused too, with no explanation. Finally I offered to pay cash, but this was not acceptable either. But the Fox Rep told me “not to worry, this happens to people all the time”. He then produced a business Card for the Rental Car Help Center, and told me he was calling them to pick me up. The Rental Car Help Center people were very helpful, and I recommend them if Fox strands you in San Diego with no rental. But I rented a Hyundai Sonata with 167,000 miles on it, and some features not working for $80 per day. I had reserved a much better deal with Fox Rental. I can provide a confirmation Email from Fox, confirming my reservation; that does not mention any restriction on the method of payment accepted. Fox Rental is the very WORST company I have ever reserved a Rental Car from, and I’ve been renting 40 years now. I will NEVER do business with Fox again, and I recommend you steer clear of them too.

Never again will I give Fox my business. Arranged through Expedia to rent a vehicle from Fox for a week. Was quoted an all-in price including taxes, fees, etc of $541.97. This was for a Jeep Compass or similar, so a small SUV. Arrived at rental counter at 10:00am and was told my pickup wasn't until 2, and Fox did not rent Jeeps. I could wait the 4 hours to see if Fox would get a small SUV like the tiny Mitsubishi sitting right outside, OR I could upgrade and get now. By the way, You need to make a decision now, do you see all the people waiting behind you said the rental clerk. In the heat of the moment, I agreed to upgrade. Was sold on Toll Pass that was totally unnecessary I think. From what I have read, if you do not purchase the toll pass, Fox will charge you $15 for every toll you go through. Also sold on pre-purchasing a tank of gas because "Fox gas prices are lower than the local gas stations" said the clerk. That was not totally the case, but in the end, Fox got a 1/4 tank of gas free off of me. At nearly $5 per gallon, I came out behind by $25 or more by pre-purchasing. Will not do that again. My new "Upgrade" price went from $541.97 to $1,900. A $1300 + increase. Need answer now said the nice counter lady! At this point I have very few choices so I agreed to the upgrade. OUCH Was handed a card with vehicle drawing and told to mark all damage to the vehicle. By the time I got through, card was almost totally covered with marks. Cracked windshield, rear side bumper about to fall off, door dings down both sides, head lights and tail lights scratched and/or cracked, huge dent in hood, the list goes on and on. I mentioned the damage to the lot attendant, and his comment was " Yeah, they're not new cars". This vehicle looked like a used car purchased off of one of those cheap fly by night car lots. Vehicle started up and A/C was cold to my surprise, so that was good. Driving down road, could hear a bad rattle and squeak coming from the rear of the vehicle. Could have been the rear bumper flapping in the wind? Who Knows I guess at 85,000 miles, I should expect a few squeaks and rattles right?? Hell it was only $1900. Bottom line is Fox should have worked with me to get the vehicle I reserved at the agreed upon price. Taking the $100 gas and $85 toll pass out of the equation, I was upcharged $1,100 for the "upgraded vehicle". A total Rip Off.... I took it upon myself to check reviews of Fox DIA on Yelp. It appears this type of bait and switch scheme is common with Fox. Yelp's 1.5 star rating says it all. This one's on me because I should have read the reviews prior to booking. That will NEVER happen again.

We rented an SUV at your Phoenix, AZ airport location last week. Our vehicle broke down after 60 miles of driving and left us stranded on the side of a very busy highway in the desert. When calling to report, I was told a tow truck would pick up the car after I confirmed that it was not safe to drive back and that it would not even turn over. After asking for more specific details about this delima, I was told once the vehicle is deemed not our fault and undriveable, we would then get a new vehicle. This could take several hours. I asked if we were getting a ride back to Fox with the tow company or if a representative would get us, I was told neither would happen. I could call an Uber if I wanted to come back to the office. I repeated that she is telling me we will be left stranded in the AZ desert for several hours while they were deciding if they WILL give us a new car. She confirmed this was correct and this was their policy. She kept saying sorry for the inconvenience. THIS IS A SAFETY ISSUE not an inconvenience!! She refused to allow me to speak to a manager or to the Phoenix office. It took 3 phone calls and over 3 hours waiting for us to get a new car. No upgrade, no refund, no discount, not even I'm sorry for trying to kill you in the summer desert.

My transatlantic flight was cancelled due to technical issues, so I got to the car rental 24h later. Fox Rent A Car had already declared a no-show on my reservation as their holdup time is max 12h, even if you alert them beforehand. They refused to update the booking and instead they charged the full amount. In essence, I was robbed the equivalent of an 8-day car rental. How is that an honest customer-oriented policy? The hotel, Home2Suits by Hilton, on the contrary, had a much smarter and honest policy. They immediately updated the reservation with the new dates when I explained the reason for the late arrival. If you want to spare yourself this kind of destructive frustration and being ripped off, please stay away from FoxRentACar and its umbrella corporation, Europcar Mobility Group.

This was a terrible experience. Flew into Denver and was taken to a building that looked like a strip mall, walked inside, building looked unfinished with insulation showing on all the walls. Waited 45 minutes to get a car. They offered insurance, which I did not take because I had my own. They also offered a toll service, so if you drive through a toll booth, they will pay it. If not it was $25 each time. I chose it, for $100. Got the car, drove to hotel, had issues removing the key, played with it and eventually got it out. Next morning, same thing with the key, could not get it to turn. Moved steering wheel back and forth, finally got it to run. Drove to Colorado Springs, key thing happened 2 more times. Decided to take car back. Had to drive all the way back. Tried calling the 'roadside service' which we waited 35 minutes just to talk to someone. He said bring it back. Drove it back, they gave me another car. Worked fine. Had a 6 am flight. They close at 11 and open at 5am. Had to drop car off and Uber to airport. Got home and got it with a $900 repair bill. My insurance would not pay it. Fox says I am responsible for ANY damage, whether I did it or not. I will never use them again and steer anyone away from them.

Tried dropping off a rental car back to them when I had a flight out that morning on Saturday. Swung by and no one was there around 545 am. The office was closed but no one was there early to even take the car at all and I didn't want to miss my flight out for a 720 am. When the office finally opened I called when I was waiting for the plane and was thru security and tried to explain to the customer service representative on the phone about this and they didn't want to listen at all. They didn't want to try and work with me on this. Was never told about how to drop it off the car when picking it up. When the person finally said fine we will tell the office there and I gave the number of the spot to the person on the phone to have someone that day come by to pick it up. They never did since I got a call a week later which they never picked up due to not finding the spot. I even told them on the phone originally I have photos to show and let them know that. Now they are wanting to charge $600 on top of a pre-paid reservation thru Priceline I was already charged $250 with no receipt showing why, which I am disputing all of the charges due to this and now they are going to send me to collections since they didn't want to work with me on any of this at all and didn't want to listen since they only care about getting their money. So being in Hospitality myself there are things that should be considered and not be charged at all. None of the people that I have spoken to HAVEN'T been helpful or even understanding, the last person I spoke to said that it wasn't their fault and I have to paid this. On top of all of this they never returned a phone call even when I left messages. The only time they have called now is to collect on the amount which shouldn't be at all. Also the shuttle driver to take us there in the beginning wasn't really nice at all which I wish I had a choice thru Priceline I would have changed the place I was going for my rental. I really don't recommend them at all since this has ended badly.

SCAMMERS!! Please read the reviews before renting from Fox car rental. I wish we had read reviews so I wouldn't have been scammed my self. We rented a mini van for 10 days in Fort Meyers Florida and were told to bring the vehicle back with a half tank of gas so we would not be charged. We ended up filling the gas tank up just to be sure we wouldn't be charged and the charged us $74.54 for gas. This charge was on my credit card when I received the bill. When I called it is impossible to get through to anyone but when I did they told me it was for gas. THEY ARE SCAMMERS, DON'T DO IT!! WILL NEVER RENT FROM THEM AGAIN. SINCERELY NEVER RETURNING CUSTOMER.

The only real complaint I have is with the quality of the vehicle I was given. On October 26th, of 2021, I reserved an all-wheel drive SUV from Fox, SPECIFICALLY because I knew I'd be travelling to a location with snowy and/or icy road conditions. But when I arrived, on Decemeber 29th, to pick up my reserved all-wheel drive SUV, I was told that if I wanted something other than a two-wheel drive vehicle, I would have to pay $503.13 per day -- $400 more than my reserve confirmation estimate. That is, by anyone's definition, a bait-and-switch -- which I believe is illegal. At no point was I forewarned, so that I might make other arrangements; no, your company waited until I was at an off-airport location, with severely limited options, other than to accept a downgraded vehicle from Fox. To add insult to injury, I was charged the exact same amount for a less safe vehicle. Lastly, when I actually drove the two-wheel drive rental, I discovered that the front wheel alignment was so bad the steering would track and veer at unexpected moments, making it even less safe to drive in winter road situations. I understand you overbooked rentals and other factors contributed, but your company had ample opportunity to inform me of the situation before I boarded your shuttle and left the car rental hub of the airport. I believe Fox Rent A Car did this with the intent of making it harder for me to make other plans -- a form of rental extortion.

The price is low for a reason. First, their location is not at the SLC airport. You take a shuttle to get there. Normally, not a problem...except here their hours are 5am - 12:59am. So if you have an early morning flight, you won't be able to return your car till they open. They don't tell you that. Second, when we picked up our car, they gave us a beat up car that had the "needs maintenance " light on. We had to go back and ask for a car that was in good shape. And if you call customer service before 5am, the only human being you'll get on the phone will be emergency roadside assistance who will tell you to call back at 5am.

Fox Rent a Car is the worst car rental experience I ever had. I had a reservation for a car. Two hours after my plane arrived I was still in line at their location. There were 17 people in front of me and more than that behind me. People who had been processed and left to pick up their car returned to the counter and complained there were no cars. The event I was to attend had already started. I called a relative to pick me up. I went to the counter and told the clerk I had to cancel. Ok he said. I asked if he needed my name, reservation#, anything? He said “No.” They clearly did not have enough staff, nor enough cars for the reservations they accepted. When I contacted Fox for a refund THEY REFUSED TO REFUND MY MONEY. Fox Rent a Car is the definition of SCAM.

BAD FOX EXPERIENCE AT SAN ANTONIO, TX AIRPORT 9/16/2021 I write this to inform folks. Two weeks after submitting online complaint to Fox, still no reply! I made a reservation early in 2021 via Booking.com. Weeks before the rental date, I re-verified the reservation. And, 3 days before, I got a Booking email reconfirming the reservation – with their number and one for Fox. Yet, when I arrived at the Fox counter, the agent said there was no reservation under my name or the reservation number I showed on the confirmation. The reservation had been cancelled – unsaid by whom/when. The agent’s suggestion: book a new reservation on the spot, at nearly 2X the reserved rate. NO! I feel this was a ruse to get more income when cars were in short supply. I spent well over ½ hour trying to get Booking on the phone, to no avail. Eventually, another Fox person appeared and I returned to the desk; turns out, this person was a manager. The original agent conferred with the manager, who agreed to “un-cancel” the reservation and rent an equivalent car at the reserved rate. Then, the agent jawed with me about insurance that I declined to purchase. I had full coverage (but for deductible) with my long-time, established insurer; plus, coverage of the deductible via the credit card company I used to pay for the rental. The agent still insisted that I show proof of coverage via my insurer; I did so by accessing my insurer account online and proving the point. I had never encountered this with any car rental company. In separate post-rental phone conversations with two different Booking reps, both reaffirmed no evidence in the Booking system that my reservation had ever been cancelled, by anyone. BEWARE of Fox and be well-prepared to prove and defend your reservations!

Fox Rent a Car is the WORST! DO NOT REN WITH THEM!! when we arrived to pick up the vehicle on Thursday, June 3, the seller who attended me refused to give me the car unless I took out Liability insurance that according to him it was "mandatory" in the state of Florida, which is a LIE, the man insisted and lying, refused to give me the car unless I agreed to take out the insurance, I had to accept it, paying an extra 156 dollars to the rent of the vehicle, in addition there was no discount for reducing the rent for one day and the man was VERY insistent that he did not have to deliver the vehicle with a full tank so that they could charge me the extra gasoline, noting it in the lease Attached, after leaving the rent a car I found out about the insurance and they told me that it is NOT mandatory, that the agent lied to me. When I returned the car they told me that I had already signed the insurance so nothing could be done, refusing to give me more information. Personally, I feel SCAMMED by FOX rent a car and I will never rent with them again or with the companies associated with them. We rented trough EUROPCAR, and when we contact them, Fox tells them that the extra 156 dollars are from an UPGRADE they offered us FOR FREE!! they are covering the charges!! DO NOT TRUST THEM!!

Our reservation never said that the rental location was located off airport property, just that a shuttle was "provided" so it took us a while to even figure out where we were supposed to go/what we were supposed to do once we landed at MCO on 6/4. We waited an HOUR outside at the curb for a shuttle to pick us up from the airport, after seeing a shuttle drop off a family of passengers and then leave again without reloading his shuttle with people to head back to the office. The shuttle we did get on did not have air conditioning. Once we got to the office, there was no line to get to an agent it was just a free-for-all and extremely disorganized and frustrating. Upon returning our car to the office, we naively gave ourselves 2 hours from the time our flight was leaving as we did not have bags to check and just needed to walk through security and get to our gate. It took another HOUR from the time we returned the car to the time we got on the shuttle. Both times when we asked when a shuttle would be coming, we were just told "it's coming". When the shuttle arrived and unloaded its passengers, the driver looked at us and said "Well.. time to go home". We told him absolutely not, we have to get to the airport and that our flight leaves in less than an hour and he looked at us like WE were the idiots for it being so close to time for our flight to take off. He finally said "Okay but after this, I'm going home" and let us on the shuttle. The whole way to the airport, he was counting a wad of cash (from tips) that were visible in the cupholder at the front next to him. I have rented MANY cars from MANY companies in MANY locations, I'm no stranger to this process. However our experience with Fox was the most infuriating, disorganized, unprofessional experience I've EVER had.

I rented a car from Fox in Fort Lauderdale just close to the international airport location (now moved to the airport rental car center). First of all while check-in at the desk I met their representative Nasef who was not friendly at all and his behavior show he hate to work with a customer and I was for him like an annoying fly which he wants to get rid of as soon as possible. Despite my full payment and reservation of SUV vehicle he gave me a small car like Toyota Corolla, even not say sorry or explain they have no SUV available right now. In short, he served me as an enemy. On the parking lot one kind mexicain man show me about 20 small cars to chose, I spent at least 20 minutes to find a car which was less bad than all other cars. All their cars have from 17000 to 80,000 of millage, I got a car with 17500 miles but outside and inside this car was like 120,000 millage of use. And that was the best of all cars! To be honest, I have to say that there was no problem while check-out the car, everything was promptly and polite on their part. Now I say to all people to avoid this car rental company and I will never book Fox car rental again!

For anyone considering using Fox Rent A Car when traveling in a foreign country, please spend a little more money and go with a reputable, ethical, and customer-centric company. Fox Rent A Car (and their affiliate partners) may be less expensive up-front than reputable and ethical car rental companies, however, they will charge you for “damage” or other expenses that are illegitimate, or borderline fraudulent when you return the car. I booked a 6 day car rental in Sicily, Italy in December 2018. When I booked on Carentals.com I thought I would be renting with Fox Rent A Car. However, in the fine print during the online booking process it said the vehicle provider would actually be “Sicily By Car”, which is an “affiliate” of Fox Rent A Car. In reality Fox Rent A Car just passes the business off to these unethical foreign car rental companies who have extremely poor customer service reputations, which is clearly evident from all the negative online reviews. Additionally, Fox Rent A Car has absolutely no concern and no regard for the customers well-being, or the poor treatment provided to customers by these foreign car rental companies. Fox Rent A Car is only concerned with the commission they receive for referring a customer to the foreign affiliate. When I picked up my rental car from Sicily by Car at the airport in Palemo, Sicily, I immediately noticed that the front right tire had low air pressure, plus the low tire pressure light was on in the car. Before leaving the airport I got out of the car and found someone who worked for Sicily by Car in the parking lot. I asked her to come look at the tire and tire pressure light in the car. Instead, she declined to come over to my car and told me everything is fine and I can drive away. Taking her advice was a poor costly decision, as I had no idea I would be the victim of a fraudulent charge six days later when I would drop the car off at the airport in Catania, Sicily. When I dropped off the car at the airport in Catania, Sicily, the employee for Sicily By Car examined the car and then accused me of replacing the front right tire because it was a different model from the other three tires. This was the same tire I had asked for assistance with when I picked up the car in Palermo. At the time I dropped the car off I explained to the employee that I had an issue with the front right tire when I picked up the car, and had requested help, but was denied assistance. I was asked to provide a written explanation of the events whereby the manager would review it and get back to me in a week with a decision on whether I would be charged for replacing the tire, despite the fact that I never replaced the tire. I realized that Sicily by Car knew I would be returning to the U.S., which would allow them to make a false accusation and I would have no recourse to rebut the fraudulent charge. When I returned to the U.S. I immediately called Fox Rent a Car to issue a complaint and seek help against this fraudulent charge by Sicily by Car. Instead, Fox Rent A Car told me that they couldn’t help me because it was a Sicily by Car issue and they would not have any information concerning my car reservation. After talking to Fox Rent A Car person for 20 minutes about my poor experience, she said to email her all my Sicily By Car drop off paperwork information, along with an explanation of events. She told me that Fox Rent a Car has a relationship manager that deals with these foreign car rental affiliates. More than a week after I emailed Fox Rent A Car with my paperwork and information, I received an email from Sicily by Car notifying me that I was responsible for paying to replace a tire that I never replaced while the car was in my possession. Shortly after receiving the email from Sicily by Car, I received an email from Fox Rent A Car repeating what Sicily by Car had already told me. Despite the numerous negative reviews regarding Sicily by Car, and my explanation of events, Fox Rent A Car will not believe you and will not help you when all the facts and human logic are in your favor. Instead, they just say “we cannot override any decision made by an affiliate”. I sent two follow up emails to Fox Rent A Car contesting the final decision by Sicily by Car, but Fox Rent a Car never responded to either of my emails. Fox Rent A Car will just ignore your emails. As I said before Fox Rent A Car is not in the business of customer service, or believing the customer when they have been taken advantage of. At the time you pick up the rental car, Sicily by Car will hold a $340 deposit on your credit card. At the time I dropped off the car and was accused of replacing the tire, Sicily by Car told me the cost of one tire would be $237. Not only was I fraudulently charged for a tire I never replaced, Sicily by Car kept my entire $340 deposit as evidenced on my credit card. I have emailed Sicily by Car three times (once a week) requesting a copy of the invoice for the tire replacement, so I can dispute the fraudulent charge with my credit card company, but Sicily by Car is purposely ignoring all my emails. I don’t want other honest ethical customers to make the same mistake I did by renting a car with Fox Rent A Car just because they have the lowest price. Spend a little more money and rent with a reputable ethical car rental company that actually believes their customers, and puts the customer first. If anyone would like to see my rental car paperwork/emails as proof of my situation please let me know and I will be happy to provide it. Fox Rent A Car and Sicily by Car do not deserve your business.

Scammers and money hungry!! Do not rent from them. Paid in full using my credit card to treat my family, in which the pickup infos in their name, on their trip to Los Angeles California. Wasn’t allowed to pickup the car rental because the rep said his infos matches but not the credit card. They’re stranded out there without a car with my 80yrs old parents at 1:00AM. So he have to pay for another car rental. So they took a total of more than $500!! So then I called them trying to clear things out, the male gentleman told me I need to read the fine prints and I will not get my money back, then hung up as soon as I started questioning him! They’re rude and unprofessional in every levels. Never do business with them EVER!

The worst rental experience. Changed 3 cars within 30 mins. All 3 cars had mechanical and suspension problems. The vehicles are not serviced. Maintenance on them show -4000+. Which means that the vehicle was supposed to be serviced 4000 miles or More ago. Then to put the icing on the cake after i swapped out the last one, i forgot my charger in it. I go back and they cant find it. One of the employees stole my charger for my iPhone out the car. Called headquarters they claim they can't even do anything. They cant even contact the local branch which is ridiculous to me because I couldn't even contact the local branch. If I had a real serious issue that I needed to contact that location i couldn't. It is impossible to contact. Bottom line, dont use this shady company. Horrible vehicles, horrible customer service and there employees are thieves. That what you pay for from FOX CAR RENTAL! * NOT RECOMMENDED AT ALL *

I rented a car from the Fox office at LAX on Sat Sept 10. Shuttle picked us up very timely. When we arrived at the rental office there were approx 78 people waiting in line. At Payless in same lobby there were 3. It was a free for all with no one to explain the lines and no one directing traffic. The first line was a wait time of 2.5 hours. The clerk at the desk was an immature cocky young lady who was argumentative and rude. When finished we went outside to pick up a car and found yet another group of people waiting for their car. This wait was 45 more minutes. There were clearly no cars available and they were cleaning them one at a time. We had chosen a full sized car and given a mid sized car which they said WAS full-size. This car was inappropriate for our party of 4 with luggage but at this point we just wanted out of there. I wouldn't rent from this company if it were free.

BEWARE! I had to cancel a 9 day booking (through ORBITZ) with 48 hours notice due to a family emergency (family member attempted suicide) and Fox refused to refund any portion of the fees. What total jerks. DO NOT RENT FROM THIS COMPANY.

This company is out to rip you off .Just got back to UK after a florida holiday where we rented car from fox ..I have now been charged $950 for taking extra insurance out which I declined at the desk ..I signed for a holding on my credit card which I always do when renting cars ..Sent over 100 emails with a couple of replies showing a receipt that I signed for which was on the understanding that it was for credit card holding ..they are the worst car rental company I have dealt with DO NOT USE THEM..

Manager at Orlando Airport was not honest and did not explain the extra charges associated with was miss-leading with the automatic highway toll and processing fees. We weren't told anything about we were billed $90.93 for seven days for $0.0 worth of tolls. There were three toll charges, and they charge $18.69 processing fee for toll charge. This is such a rip-off, and we will never use Fox rentals again.

The car was dirty. They are understaffed, waits are very long at locations. Their counter personel are individually helpful, decent folks, but at the deep end of a company that cares for nothing but their bottom line. I had some service and toll charges to discuss, their call centre lied to me about company access when I tried to solve the issue. They never called, and simply applied "service" charges without dialogue. Untrustworthy, the bottom end of the industry.

When I picked up the car I asked if since I had American Express if I was already covered by insurance but they said they didn't know and said I could just get insurance and call customer care if I wanted to cancel the insurance. When I found out I actually was already covered with my AmEx card, I called customer care, but they wouldn't let me cancel the insurance on the car over the phone and demanded I drive 3 hours to be able to cancel the insurance in person. Then when I returned the car and asked for an explanation and refund they were rude to me. I will never use Fox ever again!

I was charged for a full tank of gas even though my car was 3/4 full upon return. When I called to ask the lady told me that that is what prepayment means...even though there could be a full tank, you'd still pay for a full tank. My other experiences have been that the rental place sees what the car needs to fill up and you get charged for that much. THIS IS A WAY FOR THEM TO MAKE MONEY...DON'T DO PREPAYMENT FOR GAS! THE SERVICE PERSON WAS RUDE, ALSO.

Sent me a totally non-decipherable statement, nothing reconciled. bottom line, overcharged me $65. When I spoke with Arlene, who was a supervisor, she told me that !) she had no supervisor that i could talk to, 2) that if I didn't like the amount that I was charged I show talk to my financial institution (which I've done). My only charge should have been the cost of prepaid fuel. I booked through Carrental8. I had read lots of bad reviews of Fox, should have listened.

I truly wish that I could provide this company with 0 stars. I canceled my booking after feeling uneasy about the whole experience after reading other's reviews. I Tried to contact customer service ON MULTIPLE OCCASIONS to speak with a manager and to address my concerns. I had emailed multiple individuals with no response. This company truly does not care about its customers and I hope that this review saves someone the headache that I have had to deal with.

When registering to pickup the car the agent informed me they did not accept my credit card insurance coverage and the extra would be $36/day. He tried to tell me it was Mexica law that my credit card could not be used. I told him that was not true as I had rented previously from other companies and never had an issue. He then pulled out a crumpled printed sheet and said it was their policy. There was no mention of this when making the booking. I left and will never book with Fox again. Beware they are owned by Europcar. So I have black listed them as well.