ClearCaptions was founded in 2011 and offers live captioning services for phone calls to assist people who are hard of hearing. It has high standards for its clients' privacy and security.
To use ClearCaptions's services you must self-certify your need and have a medical professional certify your medically recognized hearing loss. You also must be a U.S. resident.
ClearCaptions's services are free. They are offered under the Americans with Disabilities Act (ADA) and paid for by the Federal Communications Commission (FCC).
ClearCaptions is available for landline phones. ClearCaptions will provide you with a landline phone that has a touch screen display. On the display, you can adjust the font and color of the captioning.
In addition to the free phone, you'll receive free installation, on-going support, and the captioning service for free. The captioning service will caption your conversation in almost real-time and will caption incoming voicemails.
All you need to have is a high-speed internet connection, landline home phone and service, and a registered ClearCaptions account.
While having the captioning service is helpful and makes communication easier, ClearCaptions recommends using your regular phone channels for emergency situations because emergency services can pinpoint your location because of how the phone network is set up.
ClearCaptions also offers its services for mobile. Using the ClearCaptions app, you'll have the same capabilities as the landline to have your calls captioned and to adjust font size and color. You'll also be able to save your conversations through the app.
To access the mobile app, you'll need an iPhone or iPad iOS 12.0 or higher, internet access, and a registered ClearCaptions account.
With the mobile app, you'll receive a personalized ClearCaptions number. You can use this number for specific people or have all of your incoming calls captioned. ClearCaptions will help you autoforward all your calls from your current number to your ClearCaptions number so that you don't have to go through the hassle of letting everyone know your new number.
ClearCaptions's services are free to eligible users because the Federal Communications Commission (FCC) pays for it. It's excellent to have this service available for free because you don't have to worry about additional strain on your budget to enjoy barrier-free communication.
ClearCaptions has strict confidentiality protocols. Captions disappear from each communications assistant's screen as soon as the conversation ends. ClearCaptions does not keep any records of the captioning. The only way conversations are stored is if you choose to save them on the mobile app.
ClearCaptions's website is helpful. You can find all the information you need to know about the services it offers. It also has helpful videos and how-to guides that you can reference if you have questions or run into issues.
The forms you need to determine your eligibility and receive a registered account are also downloadable from the website.
To use ClearCaptions's services, you must be hard of hearing with medically recognized hearing loss. You are required to self-certify and be certified by a qualified health care professional like an audiologist.
You also must be a U.S. resident in the United States or its territories.
ClearCaptions's services are incredibly valuable and have a per-minute cost. Because these services are offered for free under the ADA, users must meet the eligibility criteria. It is also against federal law to use ClearCaptions's services if you are not a registered user.
ClearCaptions does not have the capability for Android use yet. If you don't have an Apple product, you should consider other options or use ClearCaptions's landline services.
Unfortunately, ClearCaptions does not provide mobile devices or internet services. It only offers the mobile app in the App Store and hardware for its landline services.
ClearCaptions's customer service is not available around the clock. Customer service is available Monday through Friday between 8 a.m. ET and 10 p.m. ET. You can also contact customer service Saturday and Sunday between 9 a.m. ET and 7 p.m. ET.