Ace Rent A Car Logo
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LAST UPDATED: September 26th, 2022
Robert Sorenson founded Ace Rent A Car in 1966. Sorenson initially owned two Indianapolis car washes. There he branched into his first car rental business, Airways Rent A Car, where he rented out cars to meet the needs of the surrounding neighborhoods. Over time, Airways Rent A Car expanded to multiple locations throughout Indiana and the Chicago area. Sorenson ultimately formed the Ace Rent A Car chain after breaking away from Airways and its affiliations. Today, Ace car rental is headquartered in Indianapolis with over 350 affiliated locations worldwide.

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The Good

  • Competitive Prices
  • Locations at Major Airports
  • Great Cancellation Policy

Competitive Prices

Ace offers a low, competitive price range in the car rental industry. To rent an economy car, you are relegated to airport locations in some major cities like Miami. Ace does have a few local stores that are not in the airport, such as in New York City, making local renting convenient. Many companies only have airport locations.

Locations at Major Airports

Ace has rental counters at most major airports throughout North America. Since they only have locations in 21 States, their locations are limited to those states. They have counters at major airports such as LAX, LaGuardia, JFK, Miami International, Atlanta, Houston, and Portland.

Great Cancellation Policy

Most Ace reservations have no cancellation penalty at any point before the scheduled arrival time. However, some of their reservations do require advance deposit. In these cases, there may be a charge for late cancellation or no-show. You can cancel your reservation easily on their website. It is recommended that customers check the rules carefully before confirming their reservation.

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The Bad

  • No Luxury Rentals
  • Only Available in 21 States
  • No Instant Return
  • No On-Site Fuel Discount
  • No Toll Prepay Option
  • Limited Roadside Assistance

No Luxury Rentals

At this time Ace does not offer luxury cars for rent. The closest they get is specialty economy cars like SUVs and vans. If you want to rent a car (like a Mercedes or Lexus) for the day, you cannot do that with Ace. This puts them at a disadvantage because many of their industry competitors offer luxury rentals.

Only Available in 21 States

Ace Rent A Car has locations in 21/50 states. Some of these include U.S. territories like Guam, Mariana Islands and the Virgin Islands. This is scarce for a car rental company, many have locations in 45 or more states.

No Instant Return

When you return your rental vehicle, Ace requires that it be done in person. The option of not having to wait in line and leaving the keys in the car is not offered. Having to return your car manually is not uncommon in the economy car industry, but it is an option worth exploring to better serve customer's needs.

No On-Site Fuel Discount

Regarding discounts, Ace has a rewards membership program called Rental Genius. This program lets you earn points similar to a credit card each time you book a reservation. You can put these reward points towards Ace's list of prizes or instant discounts. If you earn 500 points or more, you qualify for an instant discount on every rental offered at Ace's website or mobile app. This discount, however, does not include an on-site fuel discount for your vehicle and it only seems to benefit those who rent cars frequently. If you only rent a car once in a while, Rental Genius is not an advantage for you.

No Toll Prepay Option

Ace allows you to order toll passes through their website to make your commute easier. When booking a reservation online, you can purchase the prepay toll feature before checking out for an additional $10.99 a day. This price is extremely high for toll passes, which other major companies typically charge an average of $4.95 a day. The other disadvantage is that Ace's toll pass is subject to availability at time of rental. This leaves you open to the possibility of checking in at the rental counter only to find out Ace is out of toll passes once you get there. Having a prepay option avoids this by allowing you to reserve your pass ahead of time.

Limited Roadside Assistance

Ace offers a RSP (Roadside Service Plan) for $3.95 per day. This service helps protect you if your car has mechanical issues or if you accidentally lock your keys in the car. If your rental vehicle has mechanical problems, you must contact their rental office using the phone number in your rental agreement. They "work with you to solve the problem." This is pretty vague and can be a huge inconvenience having to wait on them to take action. Also, there are no guarantees what they will do and how much you will be accountable for financially. The major disadvantage is that Ace only offers Roadside Assistance Plans in certain cities. So if you are renting a car in a city that Ace doesn't offer RSPs, you have no coverage if something happens with the vehicle.

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The Bottom Line

Ace Rent A Car's daily rates are affordable and overall satisfactory for economy car rentals. Cancellation is free (unless you prepay). The company does not offer luxury rentals. Ace is not available in many states, but has rental counters in many major airports. If you need local rental car service, Ace has options in a few places like New York City. Also, roadside assistance is not available in all locations. If you need a car rental where Ace Rent A Car is available, we recommend using their services.
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Star Rating

1.9

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69 Reviews

Review Breakdown

5 grade

14%

4 grade

6%

3 grade

1%

2 grade

4%

1 grade

74%

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Sharon Smith Jackson, MS

9/17/22 - 9/22/22 I rented a car through Ace Car Rental in Aurora, CO and was extremely pleased with the experience. The shuttle from the airport was timely and very clean. The rental agent, Lorenzo, was helpful and friendly and, though he did offer all of the "extras" such as insurance, upgrades, etc., he did not try to pressure me into accepting them. The car we received was practically new, very clean and comfortable and much more affordable than their competitors. The return process was seamless. I had read some awful reviews and was honestly very nervous about using Ace but was super pleased with my experience and would definitely use them again.

1 week ago

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Reply from Ace Rent A Car

Thank you for your kind review Sharon. We look forward to welcoming you back soon. Kind regards, Ace Customer Care

Sep. 29th, 2022

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Pamela Brown Hartselle, AL

Anthony in customer service with Ace gets five stars! He by far made up the 2 shuttle conditions at Las Vegas Airport to pick up and drop off the vehicle. We were not totally satisfied with the vehicle they presented to us. Was not clean and found out it had mechanical issues as we traveled. However, Anthony is one of the BEST customer services representatives that Ace could have! After our vehicle broke down in the middle of nowhere, he found someone to rescue us and never quit communicating with us until be finally made it back to Las Vegas, NV to return the vehicle and make our flight home. Customer service people like Anthony are hard to find! We just cannot say enough good things as to how well he handled our "somewhat scary" situation! Browns & Sims

1 year ago

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edward collins

I just completed my 2nd Ace rental at Orlando airport. The van was waiting at the designated pickup location A11, and the new, closer off-site location is only 6 minutes away. The driver assisted with luggage twice, without asking. At the rental office, there were 3 agents and no waiting. I had reserved a SUV, and was offered a Dodge Challenger, as we were just a couple. The entire rental process is simple IF you bring a copy of your current vehicle insurance policy, a valid CREDIT card AND a roll of quarters for tolls (Florida accepts cash). Most complaints I have read come from renters looking for the lowest price because they only have a DEBIT car, or NO current insurance. Their operation at Orlando is "bare bones" but they have a very large fleet, and no one on our shuttle expressed any problems at all.

3 years ago

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Tony Riverton, UT

Pretty good experience renting with Ace in CA. Good rates and fairly convenient location just a few miles away from the airport. They offer a free shuttle and the customer service was great.

2 years ago