777 Towing
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777 Towing provides towing and roadside assistance services for motorists in emergency situations or through scheduled towing needs. Since 2014, the 777 Towing operation has grown to include a wide range of trucks and other equipment needed to help motorists with their cars, trucks, trailers, and motorcycles.
In an increasingly competitive industry, 777 Towing has worked to provide cutting-edge equipment and utilize leading software to service clients as quickly and efficiently as possible. Whether a driver is stranded on the side of the road, in need of help following an accident, or has a scheduled pickup to get a vehicle to the shop, 777 Towing is equipped to handle the issue at hand.
Whether it's a long distance job or accident recovery, 777 Towing has the trucks and associated equipment needed to successfully and safely transport vehicles to their next desired destination without the extra charges and fees. 777 Towing is also a AAA provider and can work with some car insurances.
The Good
- Towing Services
- Equipment and Technology
- Availability
Towing Services
777 Towing is more than just a traditional towing service provider. The company has expanded its services to handle and manage a wide range of needs. Whether a vehicle is not starting due to a drained battery or a car is stranded in a remote area, 777 Towing offers a solution. The company's services include the following:
- Roadside assistance
- Emergency towing
- Off road towing
- Motorcycle owing
- Long distance towing
- Accident recovery
- Fuel/gas delivery
While most towing providers provide accident recovery, long distance towing, and emergency services, few offer services like gas delivery, motorcycle towing, and off-road assistance. These services set the company apart from its competitors.
Equipment and Technology
The equipment and technology used by 777 Towing is another differentiating factor. The company is known for regularly upgrading its fleet of tow trucks to include the latest towing models complete with the most efficient and secure features.
In addition to investing in top-of-the-line equipment, 777 Towing has also started to use a specialized dispatch software. This software was designed to efficiently locate and subsequently dispatch the nearest tow truck to the location of the motorist in need. This technology is supposed to help cut down on wait times and help motorists get located even in remote areas. Not all tow companies are continuously investing in its equipment or software technology like 777 Towing has.
Availability
One of the best services 777 Towing offers its clients is the fact that a driver can be reached any day at any time. Some towing services will charge motorists extra for inopportune pickup times. With 777 Towing, motorists can rest assured that the company is available for towing services and will not charge extra for “after hours” services.
Regardless of when a car breaks down or an accident occurs, drivers and equipment will be available to assist through the 777 Towing dispatch system.
The Bad
- Long Wait Times
- Service Area
- Damage Process
Long Wait Times
Despite utilizing a high-tech software and queue system, former clients have expressed concerns regarding the long wait times and inaccurate pick up estimates. Some motorists have experienced waits up to four hours while others have had to go with an entirely different provider because they simply could not wait any longer.
The long wait times do seem to occur on a per-service basis, but it is difficult to discredit the experience of so many former clients that have had similar experiences with 777 Towing. How fast a towing company can address the issue is one of the main differentiating factors within the industry and it's unclear where 777 Towing stacks up against its competitors.
Service Area
While the company offers long distance towing, the majority of its services and its specified “service area” only include Las Vegas city limits. Even though long distance towing is available, there are associated upcharges for that service, so most of the company’s work is done within the city of Las Vegas.
That means motorists outside of the Las Vegas metropolitan area will need to look for alternative towing services as the company remains focused on its local demographic. This is not necessarily uncommon within the towing industry, but other competitors have found ways to service areas larger than what 777 Towing manages.
Damage Process
Another common complaint among previous clients is the damage and collection process that 777 Towing goes through. There are some misconceptions about how to go about collecting funds for damages caused by tow truck drivers or during the transportation process.
Some drivers claim pictures will be taken and contact with the manager will take place only to leave motorists scrambling to get a hold of anyone with the company.
Others say police and camera evidence eventually had to get involved in order to get through to the individual in charge of handling these types of claims.
Other tow truck companies have a laid out and public damage collection process. This allows motorists the opportunity to see just how to go about recouping losses in the event that damage is incurred. Unfortunately, 777 Towing does not appear to have any sort of process and certainly has not made those steps public.
The Bottom Line
777 Towing has built up a reputation as a professional towing service helping motorists throughout the city of Las Vegas. In addition to traditional towing services, the company also provides motorists in need with emergency towing, roadside assistance, long distance towing, motorcycle towing, off road towing, accident recovery, and even fuel/gas delivery. Depending on what a motorist and the vehicle requires in a moment of need, the company has a solution.
In addition to offering a wide range of towing services, another area in which 777 Towing has excelled is its collection of equipment and utilization of competitive software and technology. The equipment on hand allows the company to service a wide range of needs and vehicles. The technology the company uses allows its drivers to quickly find and service clients even in areas off the beaten path.
Lastly, 777 Towing is available 24/7 so motorists can rest assured that whenever car trouble strikes, a driver from the company is on hand.
While there are a number of reasons to consider 777 Towing for roadside assistance needs, there are also drawbacks associated with the operation that need to be pointed out. Common complaints among former motorists that enlisted the company's help included long wait times in emergency situations.
The service area for typical service is also limited to the Las Vegas city limits. Long distance towing services are available but there will be additional costs associated with that service.
Finally, the damage process for when a driver of a 777 Towing team member damages a vehicle seems to be disorganized and frustrating for clients.
Motorists in need of basic roadside assistance or fuel and gas delivery should consider 777 Towing. However, those in need of rapid assistance and concern for the vehicle should do further research prior to enlisting the company's help.
