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Bank of America is an established banking institution that offers a variety of secured financing options for businesses. They offer business loans, business lines of credit, and business credit cards, and they are a preferred SBA lender. Bank of American was incorporated in 1998, though the bank was originally founded in 1949. Consumers that choose Bank of America should remember that they must have a credit score of 550 or higher.
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Bank of America offers a selection of business loan options, including a standard business loan and real estate, vehicle, and equipment loans and lease purchases. They also offer business lines of credit and business credit cards. Bank of America is a preferred SBA lender and offers information and help applying for and securing an SBA loan.
Their loan process focuses on five C's to determine the creditworthiness of a business:
In general, finding information about business loans from banks is very difficult. Even though banks generally have lower interest rates than alternative lenders, there doesn't seem to be a standard interest rate (possibly too many factors to even give a range online). Also, it is difficult for new businesses to qualify for bank loans because the requirements are so steep. Bank of America was slightly more transparent than other banks, but information was still difficult to find. A few points we were able to find reflected positively on Bank of America:
Because Bank of America provides traditional bank financing, many small businesses may not have the collateral needed to secure loans. General business assets, a certificate of deposit (CD), or real estate is required as collateral against a standard loan. Bank of America also requires a business to have been operating for at least two years.
There are several key pieces of information we believe business owners should have access to before applying for a loan that Bank of America did not provide:
While a Bank of America account is not required in order to apply for a loan, it is required to accept a loan in order to facilitate deposits and withdrawals, including automatic repayments. There are standard closing cost fees of 0.5 percent for business loans, as well as the potential for additional fees that will depend on the type of loan. However, if an individual or business already has a good relationship with Bank of America, those fees can be waived. A business line of credit has upfront fees of $150, $250, or 0.5 percent, depending on the line of credit amount, and the yearly renewal fees are the same.
After 2008, the number of negative reviews and complaints for banking institutions increased dramatically, and Bank of America has received a particularly large number of negative reviews. While many are focused on a customer's experience with a specific branch or location, the majority of complaints center on poor customer service, unnecessary fees that were not reversed or refunded, and a lack of upfront information about fees or policies (or policies that seem to change without warning). In an industry where customer service is paramount to every aspect of business, many of the complaints centered on customer service representatives who were unhelpful or who did not seem to know or understand the bank's policies. There have also been complaints circulated that Bank of America is not small business friendly and is more geared toward larger, more profitable businesses.
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Black hole of banking. Zero customer service. Services have become 800 number calls with no knowledge of the customer and no knowledge of the banking relationship.
Typically have quality trained professionals serving the business community. Lots of red tape but not unlike most other big banks.