Bath Planet

Name: Bath Planet
Rating: 3.8

3.8

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150 User Reviews

6.0

Overall Score

3.8

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150 User Reviews

6.0

Overall Score

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Bath Planet

From our low-maintenance shower and bath solutions to the stunning finishing touches, our expert installers will create the bathroom of your dreams – all in as little as a day!

Our products are made of the highest quality, durable acrylic and are designed to withstand the test of time.

Our acrylic products have been stringently tested and evaluated and have earned us the prestigious Good Housekeeping Seal.

The Seal is among the most trusted and widely-recognized consumer symbols in North America.

Bath Planet is extremely proud of this accolade, and we are thrilled that the experts at Good Housekeeping believe in our products as much as we do.

Author: Kaitlyn Short

LAST UPDATED: December 2nd, 2024

Bath Planet has offered affordable bathroom remodeling services since 1999. Bath Planet prides itself in quality customer service, clear communication, reasonable prices, and a clean installation process. Bath Planet has dozens of locations across the United States, especially in the eastern states.

Bath Planet specializes in superior bath and shower bathroom products and has earned the Good Housekeeping Seal by the Good Housekeeping Institute. This means that all of Bath Planet’s acrylic products have been tested and have met the rigorous standards.

Bath Planet offers low monthly payment plans for up to 60 months, and Senior and Military discounts are available.

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The Good

Wide Range of Bath Planet Services
ADA Compliant Bathroom Remodel Design Options
Backe by the Good Housekeeping Seal
Custom DesignOptions
Bath Planet Limited Lifetime Warranty
One-Day Installations
Large Service Area
Generous Referral Program

Wide Range of Bath Planet Services

Bath Planet primarily focuses on baths and showers. It offers the following bathroom remodeling services and products:

Full bath remodel
Bath to shower conversions
Bath or shower remodeling
Bath or shower replacement
Old shower removal
New shower installation
Bath and shower wall surrounds
Bath and shower liners

Bath step-through inserts
Bath and shower accessories
Replacement of the existing bathtub
Walk-in tubs
Shower bases
Barrier-free showers
Shower door and rod replacement
One-day remodel for a master bath or small bath

Bath Planet also offers a wide product selection, containing a variety of patterns and colors to help tailor your bathroom remodeling project to your vision.

All bath and shower products, including tub-to-shower conversions, barrier-free showers, replacement bathtubs, and wall surrounds are constructed using Bath Planet’s high-quality, durable acrylic. This non-porous acrylic prevents buildup of dirt and grime while resisting mold and mildew growth. When you renovate your bathroom with Bath Planet, you can rest assured that your new shower or tub will be cleaner and healthier than ever before.

ADA Compliant Bathroom Remodel Design Options

Bath Planet mounted benches and seats, grab bars, walk-in tubs, and more, all meet or exceed ADA standards. Thus, customers can ensure that they will have a safe and accessible bathing area.

Backed by the Good Housekeeping Seal

The acrylic products crafted by Bath Planet have been stringently tested and evaluated, and have earned them the Good Housekeeping Seal, a trusted and widely recognized consumer symbol in North America. Good Housekeeping backs up this claim with a two-year limited warranty, meaning the Institute will replace or refund the price paid for any Bath Planet acrylic product that proves to be defective.

Custom Design Options

Bath Planet offers a variety of bathroom features, including the following, which can be easily customized:

Wall surrounds — over 25 unique colors and 15 patterns available, including both simulated and laser-etched designs
Shower curtains — various metal finishes available
Grab bars — various metal finishes available
Shower doors — various metal finishes available
Shower pans — over 20 unique colors to match or contrast surroundings available

Bath Planet Design Consultants work with homeowners to match your wants and needs for the perfect look.

Limited Lifetime Warranty

All Bath Planet acrylic remodeling products are covered by a limited lifetime warranty, ensuring that your bathroom systems and products are protected for as long as you own your home. Bath Planet goes a step further and will transfer your warranty to a new owner if you sell your home within two years of the installation of your new bathroom, adding value to your home if you choose to sell within that two-year timeframe.

One-Day Installations

Bath Planet products and training by manufacturer experts means that an installation can often be completed in as little as one day without sacrificing quality in build or aesthetics. If a project is more involved or at a larger scale, the Bath Planet Design Consultant will estimate how many days are needed to complete the remodel.

Large Service Area

Finding an authorized Bath Planet dealer is easy. With over 100 locations across 46 states and parts of Canada, homeowners can find access to quality Bath Planet products almost anywhere.

Generous Referral Program

Bath Planet also has a generous friends and family referral program — if a customer refers someone else to Bath Planet, each person receives a $100 discount.

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The Bad

Must Ask for Quote

Must Ask for Quote

Pricing information is not readily available online. Interested customers must provide contact information to get a quote. Some sources say the remodel will cost you $6,000–$15,000.

Because renovations span from small bathroom remodels to complete overhauls, the cost variance is too much to list standard price thresholds. Customers should keep in mind that the cost of remodeling service varies greatly on the type of materials, plumbing rearrangements, and overall size of the bathroom.

Customers expressed that they understand the variances of bathroom renovations can make it difficult to deliver an exact quote. However, it would be helpful if Bath Planet could include some general pricing information on the website. That way, potential customers can have a pretty good idea of what they're getting into (financially) before the renovations start.

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The Bottom Line

Bath Planet is an excellent choice when choosing a company for bathroom remodeling. It offers high-quality products that are Good Housekeeping Institute approved, free design help, and excellent customer service.

The majority of reviews on BestCompany.com reveal that customers are generally happy with the quality of the tubs, the professionalism of the company representatives, and the installation process.

One downside is that pricing information is only available to customers by asking for a quote. However, this is likely due to variations in prices depending on the products and services requested.

There also have been some complaints against the company’s sales team. Some customers felt that the sales representatives were a bit pushy and they felt pressured to make a purchase before they were truly ready. While this is not everyone’s experience — and may just depend on the sales team representative — it is something to consider before contacting the company directly (especially if you’re not ready to buy and are just looking to get a quote).

Overall, customers looking for an affordable, quality bathroom remodel should definitely consider Bath Planet. For more information, read some of Bath Planet's reviews below.

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User Reviews

Star Rating

3.8

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150 Reviews

Review Breakdown

5 grade

55%

4 grade

13%

3 grade

2 grade

1 grade

19%

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Jim Manchester, IA

I find Planet Bath to be a rather wimpy company that would not do anything to help a customer who basically was screwed by their installer. It actually did not fully meet the original specifications that was laid out to us by the sales person and they refuse to come back and solve the issue. It is now causing damage to the area next to the bathroom. The company that was doing the installation were some of the worst people I've ever had come in to my house and work in the thirty years I've lived here. When I called, customer service refused to do anything about the situation.

6 years ago

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Verified Customer

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Brett

There was poor follow up from the customer service. We did a follow up phone call because we had trouble locating the company and the original owner had to come in and do some more work and we were told someone was going to show up and no one showed up. It was a horrible experience.

6 years ago

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Tosin Obe

If I could give a zero star to this company, I would. I hired this company to remodel my bathroom, and saying this was the worst possible service I've ever had is an understatement. I payed over $12,000 and when I tell you this was the worst possible decision I've ever made. The door is wonky and the shower is falling apart after just ONE MONTH. They installed the most horrible glass door for the shower that seems like it's about to break every time I even open it. I then spoke to one of their office associates who was in charge of remodeling about the problems, and when I tell you that was the RUDEST man I've ever talked to. This company is a FRAUDULENT and HORRIBLE company and hiring them was the biggest mistake I've ever made. DO NOT INVEST YOUR MONEY HERE!!!

1 year ago

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Farrah M Macedon, NY

Horrible! Fast forward 2 months for a 1 day job and we are being threatened by Dan because they are trying to pull the old bait an switch on us. We ordered a frameless door. They are trying to make us take a door I would have never chosen! The doors take 4-6 weeks to produce after measurements are taken. It's only been 1 week since the measurements were taken. But since we are disputing the style of door, the door we did not order will be ready next week and Dan has threatened to dump it on our property and that way the can say we received it! This has been a stressful nightmare! Buyer beware!

1 year ago

Reply from Bath Planet

We understand you are having trouble with one of our dealers regarding a shower door. If it is a door manufactured by us, we would love to be of assistance. Please give our corporate office a call at (800) 963-8827 x 555 or email us at customersupport@bciacrylic.com so we can assist you.

Dec. 19th, 2023

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Amanda Weber Hoffman Estates, IL

Seriously whatever you do, do NOT choose this company for your bathroom remodel. I have never dealt with customer service or installation of a project this unprofessional and honestly horrible. The sales pitch is very forceful, but they show great pictures of remodels and emphasize how they ensure it is done in one day. That is the main selling point. They do the measurements and set up an installation date for you, and promise it can get done soon. Then when they absolutely destroy your plumbing, completely mess up measurements so they have to come back and do it again, and have an incredibly rude installer fix your items and leave your house trashed, they have the audacity to say that they owe you nothing and we should be grateful that they fixed THEIR MISTAKES for no additional charge. They literally destroyed our plumbing, water pressure, and measured wrong so had to reinstall the panel. And then when we spent hours on the phone with them about this, they finally agree to fix it. But they will send out crotchety workers who will give you the run around about fixing it, and constantly need new repairmen to fix the issues. Then, even though you haven’t been able to use your shower (and sink) for weeks, they say they don’t owe you anything and will not adjust the price. This is the most insane company I have ever dealt with. Please, please, consider using an alternate company for your services. I am 12k in debt for a shower that doesn’t even look good, and dealing with a company who does not return your calls when you have a major customer service or installation issue.

2 years ago

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Lina Christian Atlanta, GA

Entered into contract 3/2022 with promise to install in 8 weeks -paid $3,500 deposit cash. Contract was to install shower, flooring, and other work. In June, they call ssying they can't produce materials I chose in the contract. I requested cancellation and refund: they jerked me around for months and then took it upon themselves to still order wrong materials that I never agreed to! Spoke to employees who refused to help and attempted to convince me to accept materials and a design I did not want/agree to. Finally spoke to Saigon who was semi-helpful: he had agreed to arrange new salesperson, Kaye to come to my home months later (August 2022)- she was supposed to arrive at 5pm but didn't arrive until 7:45 pm: told me the salesperson of original contract was fired and wasn't surprised he made mistakes with my order and wrote new contract - installers didn't show as planned on 10/12, canceled last minute. Original installer finally shows days later, installed wet space and broke my flooring that I paid for according to contract terms ($200+)! Ordered more flooring and installer said he'd come back to finish but wouldn't get paid if I didn't sign completion form that job was complete: since it wasn't complete, however, I noted on the form that job wasn't finished on Friday and the installers acknowledged they understood and needed to return to finish the job. Called, texted, emailed the company: installers, (Nia) office, (Kaye) salesperson, and more! Installers said they'd come back to install window kit in wet space and fix the crooked shower door (hung wrong) on upcoming Monday but canceled last minute again and did not show! Keep in mind, I had other contractors scheduled to finish work not included in agreement - like painting, lighting, sinks, plumbing, vanity, etc.) but had to keep pushing that work out because of this!!! A brand new installers came out next week and he ("Adolfo") was horrible: floor not level, sloping, planks cut wrong/pieces broken: major safety concerns (people stubbing toes), hole in wall, toilet knocked loose off flange, etc. Said he didn't have materials to fix or finish the job so he left!!!! I called office immediately and relentlessly asking to speak to management. Days later, I spoke to "Ray" who asked that I forward pictures of work (although I already sent to Nia) and he'd call back: waited for call but no call back so I called him again and when we spoke (early November), he agreed it was poorly done and said he or someone else would come to my home and look at work because he caulking and sealing would not fix problems. However, he never called me! MONTHS LATER on 1/6/2023 (while I was working), I answered a call from the "Operations Manager" about payment... when I tried to explain the troubles I had, I could hardly get a word in! He spoke over me, became irrate when I tried to interject, was profane, and threatened to press criminal charges against me if I didn't pay $7,700 stating that I intended to commit fraud! He hung up and continued to call back, left a voicemail (saved) threatening he will go to Gwinnett County police and tell them I stole services. He said they'd have a warrant for my arrest saying, "do you want a misdemeanor and get arrested over $7,700 or do you want to call me back?" The following week and for weeks later, I attempted to resolve again by calling/emailing the office (Nicole, Nia, David/Daniel): noone seems to care nor were they concerned that I was threatened by the Ops Manager. Even still, I offered to work with them, provided receipts for expenses and damages I incurred- they said they'd work to resolve. I was doubtful but still cooperated. I spoke directly to the owner and offered to resolve but they refused. Considering all the problems as a result of their breach of the agreement... after all of this, they're threatening to file a lien on my home! ABSOLUTE NIGHTMARE!

2 years ago Edited February 27, 2023

Reply from Bath Planet

Lina, we are sorry to hear that you have not been satisfied with the installation work by one of our affiliated dealers. However we are confused by some of our earlier records. On October 14, 2022 you did sign the completion form. Though you did mention that the flooring you ordered did arrive broken and you were waiting on a new order to come in from your source, you did remark that all products and installation regarding the shower base and wall surrounds were completed and you were satisfied with it. Was it not the case that all products manufactured by us were not completed at this time as stated in that document? If not, please call us at (847) 496-1772.

Feb. 15th, 2023

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Simone Lawrence

PLEASE READ. Possibly the WORST experience. Take the time to do your research on Bath Planet. Don’t be bamboozled by their salesperson, price, and false promises. This will not be a one day project and the crazy high amount of money will not ensure top quality product or a workmanlike experience, as we were told it would. I’ll try to make this succinct because there is so much. On day one of the project, no show from workers. Day 2, workers came and CRACKED a bathroom floor tile, which still hasn’t been replaced. Day 3, the project is still not done. Day 4, we’re told the project is “done,” though it wasn’t (there was no shower rod installed), and later that night the ENTIRE TUB LEAKS from the second floor onto the hardwood floors of the first floor (see photo) - this was due to a faulty bath drain stopper, inadequately testing the tub, and improper installation. They had to replace the drywall and ceiling downstairs in the kitchen and repaint. Day 5, a worker shows up unannounced/unscheduled with a RANDOM SHOWER ROD we didn’t agree to. The shower rod was not the same as contractually agreed upon due to a lack of proper measurements during initial meetings - we had to research what new rod would fit for them. Zero care and disregard for disrupting our personal schedule. Audaciously expected us to be at their disposal to accommodate them beyond the scope of the promised 1 day project. The quality of the bathroom itself is SUBPAR at best - we contested a blatantly obvious crooked “window kit,” unsmooth caulking, loose faucet, and paint damage to the bathroom ceiling, just to name a few. We had to request that they paint the bathroom ceiling as they argued it’s “standard [for them] to leave it that way.” The entire project took OVER 7 BUSINESS DAYS across the span of now three months. We haven’t heard from anyone in the company for almost two months, as they have stopped responding to our requests for them to complete the project. They were entirely uncaring and INVALIDATING when discussing a resolution to all of their faults and have threatened DEMAND FOR PAYMENT even though the job is not complete. Simply a money hungry business with extremely poor customer service and extremely poor bathroom quality. Do yourself a favor, save your money and look elsewhere. ANYONE would be better.

2 years ago

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Yorin Reyes Bridgeport, CT

Well I don’t know about others experience with this company but my were terrifying charging me 16,000 thousand dollars for a new shower tub I was witching to have a beautiful bathroom with glass well bar door white mármol walk and nice shower I showed a picture of what I want and I get not even half of what I want none quality job work termination were so questionable plus over charging me for a new bathroom went they only did repairs not encluding sink gabinete, toilet and others . Ahh I have a new glass door installed I ask them to saved cause I plan to do the bathrooms in the basement but I have to live to work they took the door to. Them after complaining they supposed to returned never happened.. This company not thrush able to my eyes ever and not recommend from me

3 years ago

Reply from Bath Planet

We understand you are having some problems with one of our affiliated dealers and have not received quite what you were expecting. Please reach out to our corporate customer service so we can see how we can make things better. Please call us at 847-496-1772.

Dec. 9th, 2022

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TPD Positivity Creations Roswell, GA

I am providing a review of my experience with Bath Planet of Atlanta. I originally met with the Salesman on June 2, 2022, pitch, the thing that hooked us was the 2~3 day demo and install, turning our garden tub into a large shower and turning our old shower into a closet. Todd (salesman) said "no problem we do this all day every day". I signed the contract and that was the END of the positive experience with Bath Planet of Atlanta. I was told I would get a welcome email by the next day to tell me what to expect during the installation, to this day I have NEVER received that welcome email. Needless to say this company has the WORST communication, I had to initiate ALL of the correspondence with this company to keep it on track and to get any information. Needless to say my 2~3 day install with an additional 7~10 day wait for the glass doors took over a month in a half. The shelving that put up on our walls in the closet actually fell off of the wall. I had to miss several meetings, reschedule meetings and was left on hold for 30 minutes one day, causing me to miss yet another meeting. Bath Planet of Atlanta has ZERO regard for their customers time. I requested to speak with management NUMEROUS times, all of those requests went ignored (I have several emails to prove this). I have also been in contact with the Owner (Daniel B) who had ZERO concern that I had such a horrible experience with his staff. He could care less about all of the time I spent following up and project managing his staff, he had no regard for the fact that I had to miss meetings. I asked for my deposit of $3,000 back for all of the issues and inconvenience we had endured and he refused. He kept saying that the manufacturers warranty did not cover refunds, this has nothing to do with the materials this has to do with bad business principals/practices, company integrity and customer satisfaction. I am sure Mr. B will respond to this review and say they fixed all of our issues; which they did, AS THEY SHOULD HAVE. Again, this is not about if they fixed all of the issues or not (we never should have had to endure all of the issues we had to begin with), this is about integrity, customer satisfaction and good business practices. Buyer beware, check ALL REVIEWS and the Better Business Bureau complaints. I am not the only one who has had these issues with Bath Planet of Atlanta.

3 years ago Edited October 31, 2022

Reply from Bath Planet

Hello Tracy, we have been investigating these claims about our affiliated dealer and you should be hearing back from them and us soon.

Oct. 28th, 2022

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Pete Port Charlotte, FL

This was the worst experience with a contractor in my life. These guys are a window and door company passing themselves off as a Bath Planet outlet. The truth is they do NOT have an in-house crew to do the work. They subcontract everything out to a contractor who leaves garbage behind, including cigarette butts on the lawn. We signed a contract in January, and the work was finally completed in June!! This includes an 8 week period where we had an open hole in our bathroom. That's because they began demolition, and only then discovered they didn't order the correct product. (shower pan instead of tub) So we had no bath, and a large cavity in our bathroom for 2 months! They are way overpriced with poor customer service in return. I don't know about other Bath Planet outlets, but I'd steer clear of the one in SW Florida!!

3 years ago

Reply from Bath Planet

We are sorry to hear you had a negative experience with one of our affiliated dealers. Thank you for bringing these issues to our attention so we can reach out to them as a form of improvement. Our dealers are only satisfied when their customers are 100% satisfied and there is a new beautiful bathroom installed. It sounds like everything has been completed in your bathroom, if there is anything more we can still do, please feel free to reach out to us again at (800) 963-8827.

Jul. 6th, 2022

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Fry Austin, MN

I would not recommend this company!!! We had a representative come out in 9/14/21 and we went through a bunch of things that we wanted done such as the floor the bathtub, knock the archway out, and lay trim around the floor window & door & install vanity/toilet that we paid for. Which really wasn’t much well when they knocked out the arch way they left a hole in the ceiling telling my husband he had to fix it, didn’t line the trim on the outside from the bathroom the the hallway up, said that their not doing trim around the door or window unless we pay them an extra 300.00 on top of the 20,000 that they wanted to do the project, the cocking wasn’t complete around the bathtub and a hole was cut in my vanity that didn’t need to be cut cuz the board could have just been moved down 2 notches! The job was not done in a timely manner we started this in September and the didn’t come out till march! They said only one day for the tub installation and another day for the floor because they were gonna have a team and they only sent one person so five days later we were finally able to use the bathroom. I had to call and ask for a copy of the contract because my husband didn’t get one and they refused to give me an itemized recipe saying they don’t do that….well they don’t want to give me one because they know their price gouging! I told my husband not to go through them and now I can say I told you so! I shouldn’t have to call the company to do their jobs especially when I’m paying 20,000 which would have been more than enough to do the whole bathroom with whatever variety I wanted! Please guys learn from are mistakes!

3 years ago

Reply from Bath Planet

Fry, we understand you are upset with one of our affiliated dealers. Please keep in mind that our product dealers are independently owned and operated so we are going to need some more information from you so that we can get a hold of your contract and speak with your dealer about your situation. We will continue further in private messages so your information is not misused by the general public. - Bath Planet Corporate

Mar. 10th, 2022

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steve cohoon Portland, OR

THIS IS WORST THING I HAVE EVER DONE IN MY LIFE,I'M A DISABLED VETERAN WHEN CRAIG R CAME TO MY HOME HE NEVER SAID THIS WAS BID ONLY COMPANY AND WE DON'T GIVE PRICES OF OUR PRODUCTS OUT, TO ME OR MY WIFE. BUT HE DID TELL US ABOUT A H.I.S.A GRANT FROM THE VA BUT THATS ABOUT IT. SO HE SAID EIGHT TO TWELVE WEEKS BEFORE THEY WOULD START ,I SAID I WOULD REMOVE THE TUB AND THE REST OF THE THINGS ,HE SAID OH IT WILL ONLY SAVE YOU FIVE HUNDRED DOLLARS. NO RETURN CALLS IN EIGHT WEEKS SO CALLED TO SEE WHEN SAID HADN'T ORDERED FLOORING ,SO ORDERED FLOORING DIDN.T HAVE GREAT SELECTION TO CHOOSE FROM SO THE VANITY CAME AND DIDN'T OPEN IT UNTIL THEY CAME FOR THE INSTALLATION,BROKEN SINK HAD TO REORDER VANITY. FROM THE 14TH TO THE 16TH INSTALLED THE SHOWER AND THE FLOOR THERE CREW DOES EXCELLENT WORK , MY WIFE DIDN'T LIKE THE FLOORING SO THEY SAID THEY WOULD INSTALL THE NEW FLOORING IF WE GOT IT. MY WIFE THOUGHT THERE WAS A SHOWER SEAT INCLUDED WITH THE PRICE AND THE BASE WAS SUPOSE TO BE 36 INCHES,BUT WASN'T IT WOULD OF BEEN NICE IF SOMEONE HAD CALLED AFTER A MONTH AND SAID DID ORDER YOUR FLOORING OR DID WE MISS SOMETHING. SHE GOT A FOLDING SEAT.WHEN OUR NEW VANITY CAME IN WE CALLED THEM,WE WILL BE OUT ON THE 23RD OCTOBER TO INSTALL NO SHOW THEY CALLED TO CANCEL THAT,SAID BE OUT THE 27TH NO SHOW CALLED CANCELED,CALLED THAT SOMEONE WILL STOP TO SEE WHATS LEFT ON 28TH AT 4P.M. NO SHOW CALLED AT 7P.M. LET HIM KNOW ABOUT THE FLOORING ,SUPPOSE TO COME OUT29TH OWNER CALLED SAID THAT DON'T DO FLOORING FREE GIVE ME QUOTE OF 1200.00 DOLLARS FOR INSTALL OF FLOOR ,I SAID I WILL THINK ABOUT IT,CALLED AROUND TO LUMBER LIQUIDATORS FOR A QUOTE 300 TO 600 DOLLARS BUT SIX TO SEVEN WEEKS ,CALLED KEN BACK SAID TO DO THE FLOOR SO NOW HE GIVE 100 DOLLARS OFF THE 1200 DOLLARS IT JUST 44 SQUARE FEET. SO THEY CAME AND FINISHED THE BATHROOM ON THE 30TH OF OCTOBER. SO CALLED THE COMPANY ON MONDAY FOR PAPERS FOR COMPLETE JOB THEY SAID THEY DON'T RELEASE THAT INFORMATION,TEXTED CRAIG FOR PAPERS FOR H.I.S.A GRANT FOR VA REFUSED TO GIVE IT UNTIL APPROVED BY VA BUT YOU NEED THE PAPER WORK FOR THE VA FOR APPROVAL THEY MAKE SURE THE VETERANS DON'T GET SCREWED. ANOTHER THING ABOUT THIS COMPANY IS THE ALL THE PRODUCTS THEY ORDER FOR YOUR JOB, IF THEY DON'T USE THEM ALL THEY GO IN TO THERE STOCK. MY LEFT OVER FLOORING WENT INTO THERE FREE STOCK ,SO THEY GOT 16 SQ,FT. FREE. SO WHAT FREE STOCK PRODUCTS DO THEY USE ON YOUR JOB DO YOU THNEXT CUSTOMER PAYS FOR. IF I HAD TO DO IT OVER I WOULDN'T CHOOSE THEM THERE KOHLER AND OTHER PRODUCTS JUST AS GOOD,THE MOST IMPORTANT THING IS SEEING THE PRICES AND MATERIALS AND TIME. THIS COST 11672.00 DOLLARS AND POSSIBLE THE 6500.00 GRANT FROM THE VA. SO BEAWARE OF BATH PLANET AND KEN M RENOVATIONS

5 years ago

Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your installation concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Paul Detroit, MI

Don’t waste your money on these acrylic cover up systems...will cost you more later ! These systems are designed to “ cover up “ dated bathrooms with acrylic walls, tub liner and lots of caulking. Looks nice at first but in our experience within a couple years we started dealing with caulking issues and then a crack in our tub liner. Lifetime warranty.....Right !!! Company offered to send us a new replacement tub liner with the shipping and installation expenses put on us. These systems are bandaid solutions. A good local handyman can renovate your washroom properly for roughly the same cost without dealing with issue like we’ve had with this Bath Planet system ( BNI Acrylics )

5 years ago

Reply from Bath Planet

Thank you for writing Bath Planet Corporate to let us know about your concerns. Our dealers pride themselves on providing the best products and customer service in the bath remodeling industry. Our goal is to resolve the issue, so you are 100% satisfied. Please call our Corporate Office at 800-963-8827 and ask for Tammy in Customer Care for further assistance.

Jan. 8th, 2021

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Verified Customer

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Giau Vancouver, WA

It's horrible experience I will never come back to them again. The contract says about two weeks but it takes about six weeks and it's not completely done.

6 years ago

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Joseph DeLisio Sr Philadelphia, PA

I was given an estimate of 8,000.00 for a walk in shower they told me it would be 10% interest charge for a 10 year loan. They said the payments would be 99.00 per month . On 8,000.00 the interest should be 800.00 at 73.00 per month. For 99.00 per month for 120 months it would be 11,880 total. I think they are padding the bill through the bank and pocketing the rest of the money I think this is very deceptive to pull on people and people should be aware of this shady business.

1 year ago

Reply from Bath Planet

Joseph, we understand that you are unhappy with the estimate given by one of our affiliated dealers. We do not believe they are being purposefully misleading and are sure they would be more than happy to further explain their process and that of the loans. We recommend you reach back out to the representative to request more information.

Jan. 23rd, 2024

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Arthur North Myrtle Beach, SC

It took them a month to finish mine always showing up without all parts . Half the time they didn’t show up . Now 2 years later still having problems with silicone at base of shower pan never stays falls off . I’ve been calling the person who did the job but he never shows up . I’m done with this crap . We don’t even use the shower for fear of water damage

2 years ago

Reply from Bath Planet

The dealers who install our product are independently owned and operated. We would love to assist in improving the communication between you and them so your problems can be resolved. Please call us at 847-496-1772.

May. 31st, 2023

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Kathryn Marmion Grand Rapids, MI

After our tub to shower conversion we had one small issue to resolve with the company….3 months ago. Despite weekly, then daily, phone calls and a few emails to try to resolve this issue, we have not heard back even once. Now we have another issue that we’d like to schedule someone to fix but we do not hold out ANY HOPE of getting anywhere with this company. If you’re considering Bath Planet for your remodel, the price will lure you in but the follow up will make you want to tear your hair out.

4 years ago

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Dee Dee Des Moines, IA

A little high pressure sales pitch, but the rep was personable. My 1 day conversion from tub to walk in is now at 3 weeks and counting with no shower. Design had to change, larger size was determined by the installer to "keep me from having to change flooring"; but it left me with an out of scale big box in my bathroom. Manager Demetri was rude and wanted to strong arm me into acceptance. Not a way to treat seniors.

5 years ago

Reply from Bath Planet

Jan. 8th, 2021

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Daryl Gibb Hemet, CA

Very unhappy at this time, left us with a new shower and flooring and without a toilet after a week now and no show on any workers today after long holiday weekend. Placed call to find out what is happening and was told would have to check and call me back. Well after over 4 hours and no return call it is apparent their business is not about customer service. First of all their salesman told us we would not be without a toilet for more than 3 days!

6 years ago

Reply from Bath Planet

Jan. 8th, 2021

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Yvvie Howell, MI

Started in July 2021, finally partially completed in 4/2023... almost 2 years with these guys... promised 3-4 months, and they ended up refunding for the shower glass door because now they say they cannot get us a door to fit, but we can probably have a custom one made... why not tell us months ago so we could have ordered? the showerhead is leaking, hand rail put on crooked, installer was nice but is contracted by company, and each Bath Planet is an individual dealer, stay away from the Detroit Dealer as they do not stand behind anything and do not return calls, was told they were sold which really wasnt the truth as it appears it is still the same owner just changing his name around with Michigan corporations division... just go to a big box store and order what you want this is a gimmick by this company or hire yourself a bathroom tile installer, would be much cheaper.

2 years ago

Reply from Bath Planet

Yvie, we are sorry to hear that your experience with one of our Detroit dealers was not a pleasant one. We will make sure to relay your statements to them as we expect the best from our dealers and will always work to continuously improve them and ourselves. Ultimately, we want every homeowner who has a Bath Planet system installed to come out of the process with a positive experience and joy for years. If you have anything further you wish to discuss with our customer service to see if we can improve your experience, please give us a call at (847) 496-1772.

Apr. 6th, 2023

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Jenaro Saucedo Chicago, IL

Very bad they offered complete rehab they don’t change the 2 by 4 no chance the old insulation the manager very bad actitud Mr Mathew horrible service they don’t put the glass door the sales person never answer his name Stan A. He Ofer total diferente servíce I have very horrible experiences.

3 years ago

Reply from Bath Planet

Jenaro, we understand you are upset with one of our affiliated dealers. It sounds like not everything offered was completed and there may be some communication problems. We would love to assist in resolving this situation. Please give us a call from 9a.m. - 3p.m. Central time at 847-496-1772.

Jun. 13th, 2022

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jim forden New Lenox, IL

was thinking about using bath planet got an estimate and chose to use the financing everything was ok until i heard the name wells fargo they sent me a form in the mail for 28.99 percent interest my credit score is exellent. when i called them they passed me around on the phone and i gave up

4 years ago

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Sherry Franks ,

Be aware dont honor there contract after they get your deposit was told to get a refund i had 3 days to cancel I canceled the next day and was told that because I paid in a check I would have to wait ten days still waiting after almost 3 weeks still no refund so please be careful if you work with this company

4 years ago

Reply from Bath Planet

Hello Sherry, Sorry to hear about your refund experience. We will take this into consideration for future. Thank you for your time and honesty. Hope you have a great day!

Mar. 22nd, 2021

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Verified Customer

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Christine Fellion San Antonio, TX

Overpriced, shoddy installation, claim to be authorized to assess and remediate mold in TX but not licensed to do so

4 years ago

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Pamela Springfield, IL

I am having trouble with a "Chris" person here in Illinois. They are not fixing the scratches from the install and have doubled the quoted price. I have contacted the Better Business Bureau to help with the issue.

3 years ago

Reply from Bath Planet

Pamela, we understand you are upset with one of our affiliated dealers. We will look into this and make sure they communicate their reasoning with you.

Jun. 1st, 2022

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shari gutwilik Englishtown, NJ

NO FOLLOW THROUGH! I spent $8,000 on a entire new shower! Parts of the door are rusty and the bottom where they put a piece of cheap rubber to protect water from leaking has mold! They replaced it to no avail!!!

3 years ago

Reply from Bath Planet

We understand your frustration with one of our affiliated dealers. We will reach out to you privately to get more information and assist you.

Feb. 7th, 2022

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Verified Customer

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Doug Kelso, WA

Their customer service after the process was done was abominable.

6 years ago

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Sarah Norway

The company keeps calling me. Enough. I don't want this service.

1 year ago