Name: Bank of America
Rating: 3.7

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Kyana Jackson

The Customer Service is always great!! They treat me as if they were on the receiving end themselves!!!

6 years ago

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Alana S Orlando, FL

This is a trustworthy bank. Late fees are reasonable and I never feel like they are over charging me

6 years ago

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Emiliano Galeano Elkridge, MD

I owned a bank/saving account since 2007, it has been a good experience so far. They have called me early the one time I had my card cloned/stolen

6 years ago

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Jarrett Ingram Baltimore, MD

Bank of America's hidden fees were enough to make my take my business elsewhere. The tellers at various BOA branches in the Baltimore area displayed poor customer service at different times. All in all, I was completely dissatisfied with my time as a BOA customer, and I would not recommend them to anyone who really pays attention to their money.

6 years ago

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Kimsreview Olney, MD

Fees, fees and more fees. I was a loyal BOA costumer and finally got frustrated a few years ago when they started adding fees for everything. I was a loyal banker for over 20 years and finally gave up and switched to USAA which has minimal fees and very good customer service.

6 years ago

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Karen Miami, FL

Great consumer service. The telephone automated system is very useful. I really like the confirmation emails

8 years ago

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R. Wagner

With the exception of their mortgage division, their general banking features and services are excellent.

8 years ago

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Kristin Banks

They are always there should I need them, I've been a customer at other banks, but BofA is by far the best

8 years ago

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Dave B

Online App is extremely good. In my city, they reduced the number of locations from 3 to 1 and closed the drive-thru. That hurt big time.

8 years ago

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Buyer Be Aware

There are Atm's in most of the areas I shop and close to my home. I've had 3 home and multiple vehicle loans with them with good loan rates.

8 years ago

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ginger

I have been with them for over 10 years. Everything is perfect, staff is knowledgeable and friendly.

8 years ago

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Richard Beckham

Embezzling thousands from my mortgage payments. Buying my home equity line of credit without my written permission. Not applying my home equity payments to my account as servicer. Adding the home equity amount to the interest on my mortgage.

8 years ago

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Linda Hill

Bank of America has been wonderful! Their customer service can't be beat. When you call... you actually get a person!

8 years ago

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MBA Dallas, TX

Monthly fees are over priced. Need more atms and local branches. They charge 12 a month for a checking when it should be free.atms are limited

3 years ago Edited February 28, 2023

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James Tuttle Kingman, AZ

Had Bank of America for 10+ years. I moved to a smaller town and found that I didn`t get the personal help that I got with the larger market.

4 years ago

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Donna Brombacher Allen, TX

Fraudulent charges on my credit card that were investigated and were returned to my account.

6 years ago

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Andre Cummings

Their customer care is excellent. They are not quite setup for the use of the digital card

6 years ago

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Shirley Mitchell South Jordan, UT

Have three cards, always sending 0% offer which I have used, good .on line help.

6 years ago

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Jack Dean Norcross, GA

Lots of locations to get help in person. The customer service is amazing. Online site is great

6 years ago

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Anonymous Stratford, CT

They did help me with a balance transfer. I don't understand why when I have to call them people answering phones are hard to understand.

6 years ago

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Gonzalez Carmichael, CA

They are established in the financial market and services. However they carry lots of hidden fees, some I dont understand.

6 years ago

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Larson Riverton, UT

I found them to be very dependable and I enjoyed the services that they provide.

6 years ago

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Robert McDonald Harker Heights, TX

Card was cancel after I built up substance point. I receive a new card from BoA but not the same type of point advantage. Plus it was like starting over again

8 years ago

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Robert Kelley

Customer service. I am always treated with respect and they really care about my money.

8 years ago

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Sylvia Horner

If you don't have much money in the bank they want to penalize you by making you pay fees. The more money you have the less penalties you pay.

8 years ago

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Linda finley

they always have your back,amd if you need help they will alawys help you out and fix the problem,

8 years ago

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Sofia Tabak

They are doing everything to please the costumer; they are professional, courteous, knowledgeable.

8 years ago

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Rosemary Segelhorst

No Drive up Window have to go inside to conduct transactions that can't be completed at ATM. Long lines inside and not very friendly staff.

8 years ago

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Joel Blackwell

Overall good service, but they need to stay out of politics. It makes me want to change banks due to that.

8 years ago

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yvonne Brinkman

They have always helped me make decisions and offer services to me that will be beneficial

8 years ago

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Karen Jaikowski

Because I know my bank people in there like the nicest and most professional people in the world

8 years ago

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Elizabeth Warren

Staff are friendly and helpful. If I need information on something they are always there to help.

8 years ago

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William Bailen

Been with them for 38 years, they have handled my refis, 401k rollovers, investments, etc.

8 years ago

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Robert Parrillo

Fees are getting out of control. They changed the type of account I was using for many years from one with minimal fees to one with outrageous conditions!!!

8 years ago

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james pettinelli

Satisfies my needs open on Saturday they recognize my wife and myself as preferred members of the bank

8 years ago

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Frank Ruffin

good overall service but they change staff & managers making it impossible to build a personal relationship.

8 years ago

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Kip Fowler Pleasant Grove, UT

My experience with Bank of America has been primarily with investment property mortgages. I have been pleased with the service we have received

8 years ago Edited September 14, 2021

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Doom Truong Lehi, UT

Had an account for several years. Great programs and incentives for members. Wished they had banks of America in Utah.

8 years ago

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MissB

They really need to change their fees for withdrawals out of personal accounts after a certain number they charge you a fee to get your money

6 years ago

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John Lovell

Great online bill pay, great personal service at the branch.

6 years ago

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Royal A. Brown III

Refused loans to firearms manufacturers & dealers. Misused TARP funds. Charged my Sr Economy ckg account a maintenance fee. Dropped them after 25 yrs.

6 years ago

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Sandra lowe Los Angeles, CA

the Service is average and the bank is average, some policies are poor, as they relate to the costumer

8 years ago

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Kenneth Garwood Phoenix, AZ

They are super responsive to problems and their card credit rates are very good

8 years ago

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Lillian Burgin

There is never a time when I've had a problem that it is not taken care of.

8 years ago

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Martin Doherty

The employees at the York Branch and the service they provide

8 years ago

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G. Goodrich

Poor customer service. They are quick to offer new products and open new accounts, but slow and make excuses when you have a problem with an account.

8 years ago

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Bob Trammell

Lots of branches. Free checking. Great cash back credit card!

8 years ago

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Kathleen Coulter

I never have any problems with them & the coverage is great!

8 years ago

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Marie Simpson

The employees are very professional and extremely efficient!

8 years ago

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Cecilia Calvo

Best bank people care about your concern and take time to talk and listen

8 years ago