Name: iLending
Rating: 4.9

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Hector Benavides ,

Jalen J was very professional, courteous and knowledgeable. He informed me of all my options and explained them to me in dental. I would definitely recommend iLendingDIRECT to my friends and family and specifically Jalen J.

5 years ago

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John Baton Rouge, LA

My experience with Ernest M was hands down spectacular. He walked me through the process step by step and had an amazing attitude. Totally supportive and very knowledgeable about what he does!!!

5 years ago

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Sabrina Gilbert TX

Ironically enough I got a link to leave a review for iLending the same day I received the statement for my new auto refinance loan. You could imagine my surprise when my new auto loan is $1,000 more than my original pay off amount. As one would I was vey confused “what is the mistake here”. I reviewed the loan documents and there its is, a $449 iLending fee, and 2 others as well, adding ONE THOUSAND dollars to my original loan amount, that was NEVER verbally disclosed to me throughout the entire process. In fact, when I was signing the documents I was very rushed though the process 17+ pages done and signed in maybe 1 minute 30 seconds. Boom boom done. And NOW I see why. Who would EVER refinance and add MORE negative equity to their vehicle. At any point if this fee HAD BEEN disclosed to me I would HAVE NOT refinanced. This is completely dishonest and very unprofessional to not discuss and disclose such an expensive fee. And of course when I call today no representative is available. I’m beyond upset and I will never ever recommend anyone to refinance with iLending

2 years ago

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Art Culp Placerville, CA

Davina G was a pleasure to work with during the loan process. She handled all aspects of the details professionally and was very prompt and responsive to all my inquiries.

3 years ago

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Jessica Glacken Orlando, FL

Chase L helped me get my car refinanced. He was so helpful, professional, quick to respond to any question or concern I had. He made the process super easy!

4 years ago

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Melissa Monasterio Lake Wales, FL

It was a smooth and easy process. Our representative Jalen was amazing to work with, knew the ins and outs of refinancing. Over all amazing experience!

4 years ago

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Corina Adamson Philadelphia, PA

Chase was awesome to work with! Very professional and always friendly. He also went out of his way to help me and be sure that all of my questions were answered!

4 years ago

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Raymond Pilkington Hollywood, FL

The service was good, they went out of their way to help. I am 1 very satisfied customer! I would refer them to everyone I know. Thank you for everything.

4 years ago

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berthony pierre paul New York, NY

Because of you Guys. Last night I have a good night sleep after a year. Adam. I thank you for everything. Stay kind. I save $133 on my car payment. Thank you

5 years ago

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girliemae Cape Girardeau, MO

Alicia was friendly and sweet and very patient in walking me through my questions! She was a good communicator - never made me feel foolish for asking questions!

5 years ago

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Allison Masseur Phoenix, AZ

I dreaded looking for someone to refinance my car. It turns out it was the easiest refinance ever. Jeff B made it so simple and fast. I couldn't be happier.

5 years ago

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Don Gordon Canton, TX

Tammy kept in contact throughout the entire ordeal which is VERY HUGE in my book. She was courteous, uplifted me even when I thought refi wouldn't be approved.

5 years ago

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Susan Pool

Though it was ONLY a $30 savings aka car pmt $30 less & have not recv'd my Gap refund from the other lender, ILend did great.

2 years ago

Reply from iLending

thank you for your kind words! Be sure to let your friends and family know if they’re interested in refinancing their auto loan, we can help them out! If they refinance with us, we will send you a gift card as a thank you.

Aug. 3rd, 2023

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Michael R. Santa Ana, CA

My lending consultant, Davina G, was incredibly helpful. Made the process super simple and made sure I understood everything from start to finish.

3 years ago

Reply from iLending

Amazing news! We are grateful to have helped save you money on your car. Be sure to let your friends and family know if they’re interested in refinancing their auto loan, we can help them out! If they refinance with us, we will send you a gift card as a thank you

Apr. 11th, 2022

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Rahshee Modica Memphis, TN

I thought it was some type of scam or make believe thing until i gave it a shot. I saved over 200$ refinancing my truck with them. Very satisfied!

3 years ago

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James Lurks Bogue Chitto, MS

Smooth, easy process getting my interest rate and monthly payments lowered significantly!!! Jalen was the best and answered all my questions!!

3 years ago

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Windy Birdsong New York, NY

I had very positive experience . Jaylyn J was a awesome help with my questions and concerns. Always answering me a a timely manner

3 years ago

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Chris Barber Corning, AR

Quick and simple process. Minh B was the absolute best. Will definitely be using them in the future on other vehicles.

4 years ago

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Harry Donell Alford Houston, TX

Jalen has been with me thru the whole process, now that's what I call personal care and I will recommend him to all services!

4 years ago

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Sylvia Edwards Garland, TX

This was effortless to do. The rep (Jalen) made the process easy and was there to answer any of my questions. I'd recommend anyone to try.

4 years ago

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Pamela White Minneapolis, MN

At first it was not good however Jaylen was AWESOME! He answered every question and if he missed my call he would get back to me in a timely manner.

4 years ago

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JK Miller Canandaigua, NY

Jalen J was great to work with. He was quick to respond to my questions, explained everything and told me what to except

4 years ago Edited September 14, 2021

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Sherry Pitts Fort Walton Beach, FL

Jalen J was very helpful and knowledgeable and was there every time I had questions. Thank you and thank you iLendingDirect .

4 years ago

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Tony Garcia Fort Worth, TX

My loan officer was Jalen J. He was very helpful And explained the process very helpful and understanding would definitely recommend Him.

4 years ago

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Jana Phoenix, AZ

Let’s just say the refinance experience was a breeze thanks to Jalen. iLendingDIRECT has great employees to serve you. You can’t go wrong.

4 years ago

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JenniferC Dorchester, MA

I had a great experience! The process was super easy and I was guided through the whole process from beginning to end. 10/10 service.

4 years ago

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C los Hayward, CA

It was pain free Jalen J. was very helpful in helping me do my paper work to get the job done good everything worked out great!!

4 years ago

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Victor Smith Cottonwood, CA

Jalen - was on it and did everything I asked for very efficiently. I would recommend your loan product to my family and friends.

4 years ago

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Heather R Carmel, IN

Excellent customer service, very knowledgeable, took me through the entire process, answered all my questions, highly recommend.

4 years ago

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Jaime Loree ,

iLending Direct was very easy to work with, and Jalen was a fantastic help in explaining everything. I would recommend them.

5 years ago

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Micaela Cortez San Ramon, CA

It was a great experience! Ernest did amazing and helped me sooooo much really appreciate his dedication and great customer service.

5 years ago

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Charisse Smith Chicago, IL

The customer service from Jalen J was excellent! He answered all my questions and walked me through the process step by step. He was EXCELLENT!!

5 years ago

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Carlos Nuno Roseville, CA

The whole process from start to finish was direct and easy. Chris T. Did an amazing job walking me through to final docs.

5 years ago

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Cody Cook Oklahoma City, OK

It was great! I was stuck under a huge interest rate that nowhere else would touch and iLending direct took off almost 20%! Thank you so much!

5 years ago

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Bobby Williams Tracy, CA

Shawn was very helpful. He responded to all of my request within a reasonable response time. He was very patient when I was overly nervous.

5 years ago

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LaToya Adams Phoenix, AZ

Ty made the experience so effortless. He called me for all updates and made sure I knew each process we were in during the whole time.

5 years ago

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daynice desimone Pittsburg, CA

My experience was easy. I had an understanding agent when it came to getting me a better interest rate and be able to save some money.

5 years ago

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Michele Houston Tomball, TX

Jeremy was my agent and although there was a bit of a hiccup with the deal he returned my calls when needed and followed up as needed. I would work with him again.

5 years ago

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Matthew Laman South Yarmouth, MA

Isaiah was awesome to work with, able to work fast and quick via text or phone or email Made it a painless and easy transaction. Thanks Isaiah!

5 years ago

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Joseph Zajac Hazleton, PA

I have some credit cards with debt and decided to try to get a personal loan that would combine that debt and make it easier to pay at a lower interest. I went with lending direct and was disappointed in the results and then bombarded like crazy with a bunch of emails and continual contacts. I didn't end up getting a personal loan and consolidating the debt in a better rate, but it was with a different company. I would recommend you shop around for various lenders and rates.

3 years ago

Reply from iLending

Thank you for taking the time to speak with me about the confusion of how iLendingDIRECT was advertised as a personal loan/debt consolidation company. Per our conversation, iLendingDIRECT is only an auto refinance company and wouldn’t be able to assist with your needs of a personal loan or debt consolidation. We appreciate you bringing it to our attention and should you need anything please feel free to reach out to our Customer Service Manager at 303-862-3309.

Jan. 11th, 2022

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Emilia Toronto, ON

iLending was very easy to work with and assisted me by finding a better interest rate for my car payment

1 year ago

Reply from iLending

We appreciate your kind review! Be sure to let your friends and family know if they’re interested in refinancing their auto loan, we can help them out! If they refinance with us, we will send you a gift card as a thank you.

Mar. 7th, 2024

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Jason Rivas Rohnert Park, CA

I was met with easy and amazing customer service and constant updates from my agent thank you ilending

3 years ago

Reply from iLending

thanks for the positive feedback! We're always happy to hear good things from our customers. Be sure to let your friends and family know if they’re interested in refinancing their auto loan, we can help them out! If they refinance with us, we will send you a gift card as a thank you.

Feb. 18th, 2022

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Judith daniels Tallahassee, FL

Jalen was very knowledgeable regarding any questions I had as well has he provided excellent customer service

3 years ago

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Debbie Orozco San Diego, CA

Mr. J is a very helpful person, very patient. Also he knows his stuff. Thank you for having him on your team.

4 years ago

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Tara Ledwell Madison, AL

Jalen was absolutely amazing from start to finish with the process. He made it so very easy and went above and beyond.

4 years ago

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Thomas Allen Chicago, IL

They helped me throughout the entire process.... even with issues we had....alot of the help I received was from Jalen J I don't have any dislikes

4 years ago

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Brittany Keller Indianapolis, IN

I like that any questions I had were answered immediately and everything was explained so that I understood!

4 years ago

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Lu Prickett Salt Lake City, UT

I placed an inquiry through Lending Tree, and Ryan R, of iLendingDIRECT, contacted me via text. We exchanged a few messages, but when I told him that I needed the whole process to be done via text or email, he completely ghosted me. To not be willing to use the tools at hand to accommodate someones hearing or speech loss is selfish and ablest.

4 years ago

Reply from iLending

Hello! We need to gather some additional information from you in order to locate your file and work on a resolution. Could you please provide us with the phone number and/or email address that you used when working with our loan consultants? From there, our Customer Service team will be able to review your comments and work with you toward a resolution You may also reach out directly to our Customer Service team by emailing customerservice@ilendingdirect.com or calling 303-862-3309. Thank you for the opportunity to investigate this manner.

Jun. 16th, 2021

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Michael Brassfield Tulare, CA

My representative was very friendly helpful and And let me know how the whole process went I liked him

4 years ago

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Shant-Terry Bartholomew Jackson, TN

Man best ever help me through it all didn’t even have to wait around for a call. Truly made. Friend!!!

4 years ago