Name: AUTOPAY
Rating: 1.3

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Verified Customer

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Carissa Gracia Oxnard, CA

Very helpful and gave me a great deal. The service was outstanding

4 years ago

Reply from AUTOPAY

Carissa, this is great to hear, thank you for your business!

Jun. 15th, 2021

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Verified Customer

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Christopher Hancheck Aurora, CO

Fast and easy really nice people. Billy kept me updated at all times.

4 years ago

Reply from AUTOPAY

Thank you for your feedback Christopher.

Jun. 15th, 2021

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Verified Customer

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Albert McConnell Yuma, AZ

Great customer service plus kept me informed every step of process

4 years ago

Reply from AUTOPAY

Albert, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Louis S Lakeside, VA

The process was quick and less stressful then waiting at a dealership

4 years ago

Reply from AUTOPAY

Louis, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Betty C. Phelps Chicago, IL

Easy access with submitting documents, friendly and great rates and price!!!

4 years ago

Reply from AUTOPAY

Betty, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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MICHAEL Archibeque Albuquerque, NM

Quick response when I had a question and kept me informed through the process

4 years ago

Reply from AUTOPAY

Michael, Thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Charles Burke Magnolia, OH

I felt they were very accommodating and explained everything in great detail

4 years ago

Reply from AUTOPAY

Charles, Thank you for your review!

Jun. 15th, 2021

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Verified Customer

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Susan . Mesa, AZ

They got the job done, but it took a long time. And my interest rate ended up being higher than they first said.

4 years ago

Reply from AUTOPAY

Susan, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Tiffany Graber-West La Vista, NE

They have been friendly and helpful. Just not much more experience with them so far.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you Tiffany!

Jun. 15th, 2021

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Verified Customer

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Dawn m Whitmore Cleveland, OH

Ease of use of the company. The whole process was Sonos and relaxing

4 years ago

Reply from AUTOPAY

Dawn, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Carlos Torres El Paso, TX

Very professional people and helpful throughout the end of your approval !

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Michael Edmondson Dayton, OH

Very good people and I was very impressed with the way he took care of me

4 years ago

Reply from AUTOPAY

Michael, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Alex Saulus Camas, WA

Easy to work with and provided frequent updates throughout the process.

4 years ago

Reply from AUTOPAY

Alex, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Gina Allende Milwaukee, WI

It was very easy process, the people were very helpful and knowledgeable

4 years ago

Reply from AUTOPAY

Gina, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Keith E Uglow Grandy, NC

Very professional with a smooth transaction start to finish!

4 years ago

Reply from AUTOPAY

Keith, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jacquelyn Morris Holbrook, MA

I couldn't believe how easy it was They did all the work highly recommend

4 years ago

Reply from AUTOPAY

Jacquelyn, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jose ochoa Los Angeles, CA

I required to signed documents 3 times and required to contact my current lender for an extension

4 years ago

Reply from AUTOPAY

Jose, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Stephen Eldred Greenville, OH

Found me a rate almost half the interest rate then what I was paying

4 years ago

Reply from AUTOPAY

Great to hear, thank you Stephen!

Jun. 8th, 2021

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Verified Customer

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Natalee Nachtwey Kohler, WI

They communicated great and worked fast to refinance my car.

4 years ago

Reply from AUTOPAY

Natalee, thank you for leaving feedback for us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Magieline M Phillips Sunnyvale, CA

Because auto pay they are awesome and very helpfull and Specially Jordan.

4 years ago

Reply from AUTOPAY

Thank you Magieline for you review! Cheers AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Kyle Mick Hinesville, GA

They were quick and easy. My interest rate was lower than predicted.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you Kyle!

Jun. 8th, 2021

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Verified Customer

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Kelly Moravec Sandown, NH

I am having an absolutely awful time trying to get ahold of anyone. I can't get information and everything is completely confusing and taking forever.

4 years ago

Reply from AUTOPAY

Kelly, Please reach directly out to our escalations team. They are here to assist customers with issues during and after the refinance process. You can reach them at - 8442905731 Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Jody Groover Greenville, NC

It was so easy. They were so helpful. Made the transfer so quick and easy.

4 years ago

Reply from AUTOPAY

Jody, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Jessica Hannibal, MO

Matt was an angel and so patient with us throughout the entire process.

4 years ago

Reply from AUTOPAY

Great Feedback! We will let Matt and his Leadership know about your experience! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Elisha Lees Summit, MO

Communication was consistent and everything was completed quickly.

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Elisha!

Jun. 8th, 2021

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Verified Customer

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Delynn Mahon Safford, AZ

great customer service. It was fast and easy and I enjoyed the process

4 years ago

Reply from AUTOPAY

Thank you for your business, Delynn!

Jun. 8th, 2021

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Verified Customer

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Charlene Chappell Frederica, DE

Always room for improvment however Dane was excellent in his handling of my requests with the loan.

4 years ago

Reply from AUTOPAY

We agree! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Gary W Starr Vancouver, WA

Because of such personalized service, Emani was awesome to work with .

4 years ago

Reply from AUTOPAY

Gary, thank you for your business! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Shamra Norman, OK

They have been very helpful and detailed with everything I had questions on.

4 years ago

Reply from AUTOPAY

Thank you Shamra for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Kathy Ireland Kent, WA

All of my concerns and questions were answered in a timely manner.

4 years ago

Reply from AUTOPAY

Thank you Kathyfor choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Eduardo Attleboro, MA

My payments are on time and are easy to make paying off us shorten by months

4 years ago

Reply from AUTOPAY

Thank you for the feedback Eduardo!

Jun. 2nd, 2021

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Verified Customer

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Donna Weaver Chandler, AZ

Everyone was very helpful , patient with me and the process was fast.

4 years ago

Reply from AUTOPAY

Donna, thank you for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Tina Sayatovich Heath, OH

The staff was helpful from start to finish. Made it as simple as possible.

4 years ago

Reply from AUTOPAY

This is great to hear, thank you Tina for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kayla Rancho Cordova, CA

Great experience, helpful, knowledgeable, friendly staff with great service

4 years ago

Reply from AUTOPAY

Kayla, this is great to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Marty Apache Junction, AZ

The best customer service, on all steps taken and how easy each step is

4 years ago

Reply from AUTOPAY

Outstanding! Thank you Marty!

Jun. 2nd, 2021

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Verified Customer

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Bret Speer Franklin, NJ

Agent I worked with was great. She was thorough and explained everything

4 years ago

Reply from AUTOPAY

Bret, thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Philip Fort Bragg, CA

Anthony was very helpful and stayed in contact through the whole process

4 years ago

Reply from AUTOPAY

This is great feedback, Thank you Philip!

Jun. 2nd, 2021

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Mcnalia T

I initially got a text stating I was approved . 2 days later, after communicating with the agent.He just disappeared.Stop answering my questions and now.I find out that I am denied.No one reached out or told me anything.Had To find out on my own horrible customer service

9 months ago

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Narishor sharma

Eddie with AutoPay. Seems like a scammer they saw us very low rate one on Credit Karma and tell us different rate on via phone,and they do hard inquiries without any information. Please never try any financial services with this company

11 months ago

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hatim ABID

This company is a scam. Stay far away they will destroy your credit

1 month ago

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Chuck Fucci

Deceptive Promises, pulled hard credit check without permission. SCAM

1 month ago

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Tracy Mayes

This company checked my credit without my permission thru Credit Karma. When I contacted them about this bogus and illegal credit check they said call police if you feel your identity has been stolen. I asked for a copy of the application I filled out and signed and ofcourse they can't provide it because I never filled out a application or signed any paper work with this company.

1 year ago

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chase merrihew

They are a terrible company they send you a contract and have you sign it then have you do all the leg work and pester you for weeks and don’t get the job done I spent weeks and at the end of it my bank account got hacked I had money stolen and I did not get my car refinanced they are the worst refinance company I have ever dealt with a refinance company is supposed to help you secure a loan and get you in it with minimal effort needed on your end I could have gone to a bank and done it all myself with less effort than this I highly advise you stay away from them entirely

1 year ago

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Karen

My girl Jackie, thank you for your patience with this process, you explained everything were I was able to understand. Thanks again. K H.

1 year ago

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Vet Li

SCAM! I applied for a car refinance with this company after seeing it recommended on Credit Karma. Despite having an excellent credit score of 800 and no credit card debt, my application was not approved. I found it surprising, especially since I had no trouble securing a refinance through my local bank. Unfortunately, this experience felt misleading and unproductive.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to explain the inquiry process. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 20th, 2024

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Laurence Holt d'Bourbon-Gaston

I was very pleased at the professionalism and ease of the entire process. I will recommend others to you for your services.

1 year ago

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Ray1967

I was sent a prequalified offer for a car refinance, from how the the read I was good to go, I just needed to fill out the information, had how much I would save and everything, I filled out the application online, went back on and saw it was canceled, called them and was told they couldn’t get a lender, from how the letter read that was already done, the whole thing was totally misleading and I got a ding on my credit report for nothing, beware of letters from this company saying your prequalified, very good chance your not.

1 year ago

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

1 year ago

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Victoria

They told me I was approved to have my vehicle refinanced. The woman who was dealing with my application kept giving me the run around. She told me she would call to go over the terms. She never called. I called several times and all I got was voice mail. Nobody would help me because this lady was working my application. This place is a joke. Don't waste your time and try a reputable bank or just try to pay off your vehicle sooner. I would not recommend these people to anyone.

1 year ago

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Mark

What a terrible experience! Submitted the application for a car loan – with in 30 seconds calls/texts from 3rd parties start calling to offer loans. 5 days after the application I get the most salesy call offering me 8.75% for 84 months. “Well you are not going to get an approval better than that” – What! I already have been approved for 5.75%, you all advertised 4.99% - Oh that isn’t available. A day later I get a denial letter. What a joke! This place is a scam!

1 year ago