Name: AUTOPAY
Rating: 1.3

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Verified Customer

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Sherry Brown Montevallo, AL

I had a great experience partnering with autopay. They kept me informed during the entire process.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Sherry!

Jul. 3rd, 2021

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Verified Customer

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Walter Bell Reno, NV

Because the paperwork they sent me the first time was incorrect, I ended up having to fill out the forms and get them notarized AGAIN and then more forms were incorrect and I had to do some of them 3 times.

4 years ago

Reply from AUTOPAY

Hello Walter, We apologize for the delays and difficulties you experienced in the documentation process of your loan. We would love to discuss this experience with you in order to improve our services at AUTOPAY. If you wish, you may call us at 844-290-5731 when you are ready and we will be happy to help you.

Aug. 6th, 2021

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Verified Customer

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Ambar Corpus Christi, TX

Alex was very helpful and available at anytime. The process was simple and easy!

4 years ago

Reply from AUTOPAY

Outstanding! We will pass along the feedback! Thank you Ambar!

Jul. 3rd, 2021

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Verified Customer

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Angel Rios San Diego, CA

My experience before signing up with autopay but afterwards I didn't get a follow up from an autopay agent.

4 years ago

Reply from AUTOPAY

Hello Angel, We apologize for the inconvenience! Thank you for sharing so we can learn and grow from this! We would love to address any concerns you may have, if you would like to give any further details or if there is any information you still need, please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Ashley French Charleston, WV

Almost perfect except I could've used a manger to step in sooner when I needed help and it was requested

4 years ago

Reply from AUTOPAY

Hello Ashley, Thank you for sharing your feedback! We will use this to grow. We apologize for the inconvenience and issues. If you would like to discuss this please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Chad N Wright Wallace, SC

Good sales person. Good online experience. Good that it is contact less. Easy to turn in required documents.

4 years ago

Reply from AUTOPAY

Thank you for sharing your feedback Chad! We appreciate working with you.

Aug. 2nd, 2021

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Verified Customer

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Charlotte Jenkins Henderson, NV

Excellent customer service. Always answered my text messages on a timely manner.

4 years ago

Reply from AUTOPAY

Fantastic Charlotte! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Ira Wilmington, DE

Great service and made it very simple. Honest and follow up with everything said to me.

4 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback Ira!

Jul. 3rd, 2021

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Verified Customer

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Jac Gardner Horseshoe Beach, FL

Very helpful courteous and knowledgeable. Lowered my interest rate and monthly payment.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Jac!

Jul. 3rd, 2021

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Verified Customer

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Jacqueline Richardson Frederick, MD

My rating is 5 because my agent was very transparent, kept me in the loop during the whole process.

4 years ago

Reply from AUTOPAY

Fantastic! This is what we strive for! Thank you for sharing, Jacqueline!

Jul. 16th, 2021

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Verified Customer

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Jeanese M Outlaw White Hall, AR

Great communication and fast results. I was kept in the loop for all changes and updates.

4 years ago

Reply from AUTOPAY

Thank you for your feedback, Jeanese! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Jimmy barnard Boaz, AL

I was told I could skip a payment that didn't happen. I could not get in touch with anybody when ever I called they said the person handling my account wasn't available .and they never called back

4 years ago

Reply from AUTOPAY

Jimmy, we are sorry that we fell short of expectations. Our Escalations Team would be happy to assist you with any further questions you may have. They can be reached at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Joan Rivard Powell, TN

They were so helpful in the whole process and made it super easy to get refinanced

4 years ago

Reply from AUTOPAY

Outstanding feedback Joan! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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Verified Customer

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Amy Bierwagen Mesa, AZ

The terms of the contract they set up want fourth right. No one told me that it was required for me to have a $500 deductible on my car insurance and it wasn't out linked in my contract either.

4 years ago

Reply from AUTOPAY

Hello Amy, it is understandable that you are frustrated on the terms and conditions from your lender. If you would like to discuss this with our escalations team, please feel free to call us at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Chris Jensen Fontana, CA

Very helpful employees. Got me into a better loan with a really low rate and fast. Great service.

4 years ago

Reply from AUTOPAY

Thanks Chris for your feedback, Cheers AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Steven Mitchell Scottsville, KY

They were kind explained every next step we took and helped us to complete each one

4 years ago

Reply from AUTOPAY

Outstanding, Thank you for your business Steven! Cheers, AUTOPAY!

Jun. 23rd, 2021

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Verified Customer

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David Chappell Glendale, AZ

Because it was smooth transition and rep was very helpful, made it easy to do business

4 years ago

Reply from AUTOPAY

David, Thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Catherine Blount Norwalk, CT

Pleasant, efficient and thorough communication made the process very seamless. (

4 years ago

Reply from AUTOPAY

Catherine, thank you for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Amy SCHULZ Cuyahoga Falls, OH

Communication was exceptional. Excellent at keeping me informed and explaining what was needed.

4 years ago

Reply from AUTOPAY

Amy, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Blair Willey Herriman, UT

Simple easy application. Agent contacted me within twenty minutes approved within twenty four hours

4 years ago

Reply from AUTOPAY

Blair, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Valentina Las Vegas, NV

They promised and they delivered and they were prompt with the service and response

4 years ago

Reply from AUTOPAY

Valentina, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Lillie Kansas City, MO

I love Autopay! The customer service wasn't the best at times but my transition to a new lender was still smooth.

4 years ago

Reply from AUTOPAY

Lillie, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Robert Medlin Durham, NC

4 years ago

Reply from AUTOPAY

Robert, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Raul acosta San Antonio, TX

Made it simple for me and quick. They very understanding on what we were looking for.

4 years ago

Reply from AUTOPAY

Raul, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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William M Coleman Brick, NJ

Speedy process. Benefited greatly by reducing both interest and monthly payments

4 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Wendy S. Mortenson Santa Clarita, CA

Everything was effortless, no confusion...I even got a payment booklet yesterday!

4 years ago

Reply from AUTOPAY

Wendy, thank you for taking the time to leave a review! Cheers!

Jun. 15th, 2021

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Verified Customer

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JOAN A GERVASI Newhall, CA

They are knowledge and courtesy of your associates are positively outstanding customer service

4 years ago

Reply from AUTOPAY

Joan, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Carole Thomas Byron, GA

Very kind , Courteous, and c always kept me in the loop with the status of my Refi.

4 years ago

Reply from AUTOPAY

Thank you for your review Carole!

Jun. 8th, 2021

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Verified Customer

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Melissa Amos Burleson, TX

Great services. I recommend this company to my sister and she will be using them to.

4 years ago

Reply from AUTOPAY

Thank you Melissa! We appreciate your business!

Jun. 8th, 2021

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Verified Customer

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Kevin Henderson Baltimore, MD

Professional service, timely response to my questions and any issues that arose in terms of my refinance

4 years ago

Reply from AUTOPAY

Kevin, Thank you for your feedback! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Keishla Williams Waldorf, MD

The process was quick, professional, and staff went above and beyond expectations.

4 years ago

Reply from AUTOPAY

Keishla, thank you for leaving a review! We are thrilled to hear about your experience!

Jun. 8th, 2021

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Verified Customer

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David Bell Luzerne, PA

They were very helpful and friendly . I would refer them to my friends and family.

4 years ago

Reply from AUTOPAY

Thank you David for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Donna Pensacola, FL

They are very efficient and have been very helpful in giving ideas on what to do

4 years ago

Reply from AUTOPAY

Great to hear! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Richest Barge Sentinel, OK

Knowledgeable understanding and kept me informed on what was going on or needed next

4 years ago

Reply from AUTOPAY

Thank you Richest for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Jeremy Wyatt Jemison, AL

It was quick and easy. I never had a problem getting in contact with my account manager

4 years ago

Reply from AUTOPAY

Thank you for leaving a review Jeremy, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Kim Andrews Parker, CO

The website and application were confusing. When I would log in it kept wanting me to start another application.

4 years ago

Reply from AUTOPAY

Thank you Kim for the feedback. We will have our development team review our application process to see if we can locate any issues that were preventing you from viewing your current application.

Jun. 2nd, 2021

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Verified Customer

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Odell Jones Windsor Mill, MD

The process was quick and easy. Talk to the rep a few times, signed a few papers and it was done.

4 years ago

Reply from AUTOPAY

Great to hear, thank you for choosing AUTOPAY, Odell!

Jun. 2nd, 2021

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Verified Customer

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Steven J Stinson Hartselle, AL

They are very friendly and courteous they were in good communication the entire time

4 years ago

Reply from AUTOPAY

Steven, we are thrilled to see such positive feedback! Thank you for your business!

Jun. 2nd, 2021

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Patrick McLorn

***STAY AWAY** I have a 780 credit score. They offered a 4.98% for my auto refinance. So I clicked accept offer on credit karma. I have done this before with carabu and other banks with credit karma and the rate that they give you is the rate you get. But no, not with AUTOPAY, they then pulled my credit next day witch was still 780 across all 3 credit places and they gave me a quote of.... 8.98%. They are proud to lie to you. It's not even a bank its a broker.

9 months ago

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Joe Marich

Had a terrible experience with this company. They offered me 4.8% interest then when I inquired they offer 7.5%. Not even close to what they offered to real me in on. Then they ran my credit a hard inquiry with out my permission I highly doubt not recommend using this company and to top off the experience the guy Kevin their representative was very rude from the jump. He was Very stand offish had to ask for a manager who said he would be off my profile but they didn’t even do that do not use these people or company

10 months ago

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Muneer Ahmed

If possible I gave them zero star. In other words it's scam, be careful, in case you received a letter that mentioned some low interest & less payments, that is fake. Don't even apply or fill application. .they will pull your credit they will mess up with you credit score & then will gave you a run down that we have so many lenders and we'll check more options for you. Fake & Scam.....

11 months ago

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amanda clark

If I could leave 0 stars I would. I applied for refinancing as the “pre qualified estimate” for what I’d pay was great! Go ahead and apply and somehow the offer they decided to give me was double the length period and double the interest rate. After going back and forth with someone from auto pay, I was able to get another offer for 60 months. Went ahead and told him I’d like to pursue this refinance with the 60 months. Immediately then tells me that HE inputted the interest rate wrong on the link he sent me. Resulting in little to no difference in interest I’m paying now with my current bank, with the monthly payment going up. In the end I decided this clearly wasn’t the right place to go through for my auto refinancing

1 month ago

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Mark Evans

**APPLICANTS BEWARE** - Deceptive Application Process I recently found AUTOPAY via Bankrate and it was by far the most deceptive application process I have encountered while searching for an auto loan refinance product. The website requires you to enter all of your personal identifying information to populate accurate loan offers – SSN, VIN, DoB, etc. I was thrilled when I saw an option for refinancing that lowered my monthly payment almost $200. All my information was in so I submitted my application. BOOM. 10 minutes I received an email and text from the loan representative congratulating me on my approval. The loan representative and I then hopped on the phone and said "Congrats on your approval. We were only able to get you XXX terms, though, and that only lowers your payment by $30 do you want to proceed?". Excuse me? You just told me I was approved. My expectation was that I was approved for the loan offer presented to me and that I selected. NOT THE CASE. The entire process was deceptive and to top it off, the frat boy vibe from the representative was giving "I couldn't care less". So here we are. An approval on a loan that didn't exist and a hard inquiry on my credit. I would leave zero stars if I could. A complete farce.

1 year ago

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Jerrid Oliver

This company gave me what looked like a great Refi option for an auto loan, told me I was pre-qualified and all o and to do was accept the offer. I did. After a hard inquiry on my credit they sent me offers that looked nothing like the original offer and where actually more expensive than my current loan. When I questioned it they told me the original offer isn't actually and offer it is an example of the best case scenario offer and that Autopay doesn't actually make the offers they are just a broker. So they make up something that looks attractive to get you to say yes, they run a hard inquiry in your credit and then give offers that look nothing like what they sent originally. This place is a scam 100%. I wasted days with a rep texting me all weekend to send me an offer of a higher payment and the same term but with supposedly 3% lower APR and their $549 refinance fee. How can you have higher rate, same term, and lower interest? The salesman seemed upset when I told him I wasn't going to refinance for a higher rate and higher overall cost and a $549 refinance cost. Bait and switch scam if the worst kind.

1 year ago

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Jennifer Gonzalez

I found AutoPay as recommended on Credit Karma. I put in all my info and submitted all the photos they asked for. My account showed pending review. It dinged my credit report so I logged in to see that my status disappeared and said application cancelled. So I called today, they said they have my loan, but it was moved into another box and they will send it back to a loan officer to get into underwriting. Mentioned wanting $1200 upfront to move forward. I have over 720 credit score and it's a 10 yr old minivan. Seems a bit much. No one has called me on it. I literally just gave all my personal info out & let them ding my credit, and they can't even talk over options with me? I will be going elsewhere at this point.

1 year ago

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Jonny Shaw

Their website wasn't working so I decided to go with another company. A company who gave me a phone call before I even finished their application and was eager to help me. Instead of just sending threatening emails. Oh right, so they sent me an email threatening to give me a hard inquiry on my credit anyway because I "already filled out an application." Even though I hadn't yet because the website wasn't working. Seems like a great way to run a business. And someone with a pretty okay score it wasn't really a threat but just an admission of someone with too much time on their hands and a vindictive personality.

1 year ago

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Luke Winters

I didn't ask to refinance. I was actually hesitant, but the reviews on here made me think I could save some money. After wasting my time completing the application and gathering the paperwork, I got a notice a few days later that there was nothing they could do to help. Then you shouldn't have reached out in the first place if you weren't confident that you could help us.

1 year ago

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Will Lippolis

Refinanced my auto loan at a lower rate (same term and lower payments) and Jackie, the agent that worked with me, was respectful of my time and easy to work with!

1 year ago

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RDM

I tried to refinance an auto loan through Autopay. I almost went through but decided not to go through. The service rep who assisted me tried me to sign the paperwork as soon as possible without going through all the costs involved. He tried to pressure me to purchase GAP insurance when I wasn't interested. He didn't tell me that I would be charged a fee for their service which would increase my principal balance. I told him I wanted a 72 month loan. The paperwork he sent me was for an 84 month loan instead of the 72 month loan I asked for. Because of that, I had more time to review the paperwork that he was rushing me to sign and send back without giving me time to review. While he was able to improve my loan interest rate, it wasn't even the best rate available from that credit union. When I found the credit union he was refinancing my loan with, I went to their website and found an even better interest rate that he told me he didn't have access to. He withdrew the application when I contacted the credit union directly. It almost seemed like he wanted me to fill out and send him all the paperwork so I wouldn't have a chance to review what I am getting into. Some people had a good experience from this company so I may be the exception. Just be sure to read all the paperwork in detail and do not feel pressured to sign anything without fully understanding all the costs involved.

1 year ago

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Justin

I financed my auto earlier this year when rates were very high. Due to recent rates decreasing, I visited Credit Karma and noticed they recommended Autopay for refinance. They had an advertised APR of 5.45%. After Autopay ran my credit multiple times, the best rate provided was 6.59% for 60 months. This was with an 821 credit score. I asked the Autopay agent, Jeff how this rate was so high compared to the advertised. Jeff relayed Credit Karma advertises these rates with nothing to back them. Due to the extremely high rate I decided to call around to my local banks/credit unions. I was able to secure a 4.49% at 60 months through a credit union. I advised Jeff of this and he was unable to budge from what he advised was an “excellent” rate. Furthermore, the loan had a lender document fee of $699.00, While my credit union charged nothing. I actually would receive $200 If I kept the loan for more than 6 months through the credit union. This was a learning lesson and it’s upsetting due to all of the hard credit checks now on my history. I would never recommend Autopay to anyone with an excellent credit score.

1 year ago