Name: AUTOPAY
Rating: 1.3

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Verified Customer

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Randy Rice Fort Mitchell, AL

Timely,reliable,respectful, and helpful. Also conducted the process professionally

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Dec. 17th, 2021

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Verified Customer

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Kelley Meyer Salem, NH

They were with you every step of the process, and were extremely helpful and friendly to work with

4 years ago

Reply from AUTOPAY

I'm so glad to hear we left a great impression, Kelley! Thank you again for choosing AUTOPAY!

Dec. 10th, 2021

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Verified Customer

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Susan Colelay Whiteriver, AZ

Very helpful representative that assisted me was veryo polite and knoew exactly what I needed

4 years ago

Reply from AUTOPAY

Thanks for leaving such an awesome review, Susan!

Dec. 9th, 2021

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Verified Customer

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Bryan Payne Edinburg, VA

Michelle was Awesome and told me all the information I needed and didn't feed me a bunch of BS.

4 years ago

Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Bryan! We'll pass this on to Michelle.

Dec. 8th, 2021

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Verified Customer

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Cory D Thompson Abingdon, MD

Very friendly. found me a great interest rate. I eould recommend them to a friend

4 years ago

Reply from AUTOPAY

I'm so glad to hear that we've gotten your recommendation, Cory! This is the best compliment we can hope for.

Dec. 9th, 2021

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Verified Customer

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Robin Wilburn Houston, TX

Very smooth and easy process, refinancing was much easier than I thought it was going to be.

4 years ago

Reply from AUTOPAY

I'm glad we were able to make the process so easy, Robin! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

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Verified Customer

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James Pendleton III San Antonio, TX

My experience was fantastic and Dallas made it easy for me to get the refinance done.

4 years ago

Reply from AUTOPAY

We'll make sure to let Dallas know he's doing a great job, James! Thanks for the review!

Dec. 9th, 2021

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Verified Customer

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Lynette Gomez Fresno, CA

They were soo awesome! They helped me get a really good APR rate and lowered monthly payments!

4 years ago

Reply from AUTOPAY

This is great to hear Lynette! Thank you for sharing your great experience.

Dec. 8th, 2021

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Verified Customer

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Kia Cambridge, MA

Garrett was very helpful and he made sure everything was understood snd talked through

4 years ago

Reply from AUTOPAY

Thanks for the awesome review, Kia! We'll make sure to let Garett know. Thank you again for your business!

Dec. 9th, 2021

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Verified Customer

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Kyle Zylstra Morocco, IN

They were very helpful in my refinance process and helped clear up all issues that arose.

4 years ago

Reply from AUTOPAY

Thanks for the great feedback, Kyle! I'm very glad we were able to help.

Dec. 9th, 2021

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Verified Customer

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Malcolm Williams Sacramento, CA

It was a great experience working with Autopay and they helped me save money by refinancing my car loan

4 years ago

Reply from AUTOPAY

Hi Malcom, thanks for refinancing with AUTOPAY, and for the review! It's great to hear that we were able to help you save on your car payment.

Dec. 1st, 2021

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Verified Customer

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Kaitlyn Cutler

Process was fairly easy, but took longer than expected. Part of the delay was due to docs waiting to get sent back, but it finally got done.

4 years ago

Reply from AUTOPAY

Thank you so much for your feedback, Kaitlyn. I'm sorry the process took longer than expected, but glad we were able to make it, overall, an easy transition. If you'd like to share more about your experience, please just give us a call. Our number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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Paul Laird San Diego, CA

I would give them a zero if that were an option. The rep (Orn K) waited almost 2 weeks to send me a loan estimate. I then received a welcome email from their outreach department for another borrower.

4 years ago

Reply from AUTOPAY

Hi Paul, I'm so sorry to hear about these issues, but I'd like to help. Do you mind giving our customer success team a call when you can? This way, we can look into the issue and get it resolved for you. Our phone number is 844-290-5731 and we are open Monday through Friday, 7AM to 7PM, and Saturday 9AM to 5PM, Mountain Time.

Dec. 1st, 2021

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Verified Customer

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Lisa Meyd Glen Burnie, MD

They were very friendly and fast on get my stuff done i would refer them to my friends

4 years ago

Reply from AUTOPAY

Thank you for your awesome review, Lisa! We're always glad to get feedback like this. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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Verified Customer

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Jesse WELLMAN Jacksonville, FL

They secured refinancing for me, but the orinal loan hasn't been oaid yet. I would prefer they follow it through to completion.

4 years ago

Reply from AUTOPAY

Hello Jesse, We would love to speak with you to make sure this gets completed! Please call our escalations team at 844-290-5731 so we can assure that we're on track.

Oct. 25th, 2021

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Verified Customer

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Hayley Rucker Michigan City, IN

Answered all my questions and explained everything to me that I didn't understand

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 25th, 2021

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Verified Customer

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Cassandra Pigeon Springfield, OR

It's not user friendly, my payment is way more than it was suppose to be and I don't understand why the system itself is so confusing not easy to pay my bill each month I cry trying to pay it because it's so frustrating

4 years ago

Reply from AUTOPAY

Hi Cassandra, I'm so sorry to hear about your poor experience. Once we set up your refinance, we don't collect any payments, so you'll want to contact your new lender to make the payments. If you're not sure how to do that, we would love to help! Please give our customer service team a call at 844-290-5731.

Oct. 26th, 2021

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Verified Customer

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Charolette Weekly Dallas, TX

My representative was very helpful and helped me bring my APR percentage from 19 to 9!

4 years ago

Reply from AUTOPAY

Charolette, thank you so much for sharing your great experience! We love cutting rates like this, and are passionate about customer service. Thank you!

Oct. 26th, 2021

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Verified Customer

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Priscilla Rodriguez Edinburg, TX

My agent worked with me every step of the way until I was approved for refinance my truck.

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 25th, 2021

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Verified Customer

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Sharon Wilfong Wilkesboro, NC

Very good customer service!! Always answered my questions and returned phone calls

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 25th, 2021

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Verified Customer

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Seward hughes Jamaica, NY

They are the best and very fast and the people that I talked to was very helpful

4 years ago

Reply from AUTOPAY

Thank you so much, Seward! I'm so glad that everything went so well. Thank you for your review, and for choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Alexie Baton Rouge, LA

Everything was simple and easy. Shane made sure everything was done efficiently and correctly.

4 years ago

Reply from AUTOPAY

Thank you for the great review, Alexie! We take a lot of pride in feedback like this. Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Z. Brunson Byhalia, MS

The agent who assisted me was very helpful and he kept me updated about everything.

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Lochlan Morningstar Phoenix, AZ

The paperwork issue was absolutely ridiculous it took me over a month to get financed through this particular company and I lost a better interest rate because it took so long.

4 years ago

Reply from AUTOPAY

Hi Lochlan, I'm so sorry to hear there was so much confusion with the paperwork! We try to make sure this process is completely seamless, so our customer success team would like to hear more about your experience. Please give us a call at 844-290-5731 so that we can look into this.

Oct. 25th, 2021

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Verified Customer

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Salvador Ferman Chandler, AZ

Very helpful and they answer all my questions. Most importantly very communicating

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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Laurita Gardner Dothan, AL

Mr. J was great! Very professional and patient with helping me get the needed information.

4 years ago

Reply from AUTOPAY

Laurita, Outstanding to hear, We will pass along your feedback to your specialist!

Oct. 21st, 2021

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Verified Customer

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Ruby Perez San Antonio, TX

The representative Cole was super efficient and ensured I was updated on process.

4 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Ruby for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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carla Mcsween Killeen, TX

Fast, very good communication, take time to make sure I understand what i was doing

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Darlene Guinn New Market, VA

The company was very easier to work with and the man who worked with me was very helpful.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Pedro Castro-Melendez Orlando, FL

They have been taking good care of me. Their rep Adam kept in touch during the whole process.

4 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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John Brown Montgomery, TX

It's been a few weeks and I don't know if I'm funded, what my account number is, or where I send my payments.

4 years ago

Reply from AUTOPAY

John, I'm so sorry to hear we haven't given you an update! If we haven't done so already, please give us a call so we can provide whatever information you may be missing. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Kimberly Daniels Stone Mountain, GA

They were so informative, perfect customer service, kept me updated Claudia M was awesome.

4 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

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Verified Customer

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W. Schmidt Kingstree, SC

First time interacting with them so I can only go by first impression, which was overall "good". I was satisfied with them.

4 years ago

Reply from AUTOPAY

Hi W., thanks for your review and your business! I'm glad we were able to help you this time, but if there's anything we could have done better, we'd love to hear from you. Please give our customer success team if there's anything you'd like to discuss. Our number is 844-290-5731.

Oct. 25th, 2021

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Verified Customer

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Dennister Martinez Tustin, CA

Very easy to prequalify. Loan consultant David C is very nice. He does what he says.

4 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Michelle k miller Des Moines, IA

Very helpful and kept me informed on every step of the way . Very nice to do business with

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Matt Modine Downers Grove, IL

In communication every step of the way. Rates were in line and approval process was streamlined

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021

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Verified Customer

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Cassie Reay El Cajon, CA

They were very fast and efficient. David L was very helpful, patient and professional.

4 years ago

Reply from AUTOPAY

Outstanding Cassie! Thank you for sharing your feedback with us!

Oct. 19th, 2021

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Verified Customer

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Cheryl Farmingdale, NY

AutoPay helped me tremendously! Deliah was the Rep who helped me and she was awesome!!

4 years ago

Reply from AUTOPAY

Thank you, Cheryl! Perfect! Thank you for sharing your experience!

Oct. 19th, 2021

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Verified Customer

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Paul Kaptis Port Charlotte, FL

Other than have a hard time reaching the gentleman that handle my account everything was Great.

4 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Cody L Jones Johnson City, TN

Super fast, super simple. Definitely moved faster than my last refinance with all accurate info

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback and experience, Cody!

Oct. 19th, 2021

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Verified Customer

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Jasmine meeder Clarksville, TN

Great customer service. Michael stayed working with me throughout the whole process!

4 years ago

Reply from AUTOPAY

Outstanding! Thank you, Jasmine! We appreciate hearing your feedback!

Sep. 20th, 2021

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Verified Customer

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Monica Mbua Sterling Heights, MI

They are very thorough with explaining the process and get back to you in a timely manner.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Monica!

Sep. 20th, 2021

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Verified Customer

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Kevin boyd Palmetto, FL

Good experience. Could have taken less time to process if communication was better.

4 years ago

Reply from AUTOPAY

Great! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Erin Mclellan Kentwood, LA

They were so helpful in the whole refinancing process. I couldn't have asked to be in better hands!

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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David Jeffcoat Lexington, SC

Very helpful, an excellent service an always there to answer an questions, fast response.

4 years ago

Reply from AUTOPAY

Perfect, Thank you, David! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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TERRI L DAVIS Circleville, OH

Thoroughly reviewed options and answered questions without having to "get back" to me.

4 years ago

Reply from AUTOPAY

Perfect! Thank you, Terri! We appreciate you sharing!

Sep. 24th, 2021

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Verified Customer

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Chandler Fayetteville, NC

My representative was very slow working and when it came to the end she submitted and approved my loan without my final consent. Overall experience was unnecessary and quite shocking.

4 years ago

Reply from AUTOPAY

Hi Chandler, thank you for your review, and I'm so sorry to hear about such a poor experience. I'd love to hear more about what happened so we can make things right. Do you mind giving our customer success team a call at 844-290-5731 when you're able?

Oct. 23rd, 2021

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Verified Customer

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Robert W Stoltz Rockford, IL

They were very friendly and trying to get me to lowest rate as possible fast and easy to work with

4 years ago

Reply from AUTOPAY

Perfect, Thank you, Robert! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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James Perry Muncie, IN

They were thorough and helped me a lot. My agent showed he cared I got the best deal.

4 years ago

Reply from AUTOPAY

Perfect, Thank you, James! Customers are first! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Ben Plainfield, IL

William at auto pay went above and beyond. I was ignored by the first person but he came through

4 years ago

Reply from AUTOPAY

Thank you for sharing Ben! We apologize for the bad first impression! Thank you for working with us and delighted to hear that feedback of things turning around!

Sep. 24th, 2021