Name: AUTOPAY
Rating: 1.3

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Verified Customer

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Suzanne Massey Cordova, TN

Autopay was so simple and the customer service was exceptional. They helped my reduce my payments by half.

4 years ago

Reply from AUTOPAY

Wow! Thank you for your feedback Suzanne! Thank you for allowing us to help you save!

Jul. 8th, 2021

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Verified Customer

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Rebecca Jo Ingram Plano, TX

Noah was awesome! He helped me through the whole process, step by step, "holding my hand" the entire way!

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Rebecca!

Jul. 8th, 2021

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Verified Customer

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Robert Corum Blue Springs, MO

POOR COMMUNICATION NEVER ANSWER CALLS. Hard to get in touch with anyone. No walking me through the paperwork to know or explain the numbers. I would never use your service in the future but will also not tell anyone not to.

4 years ago

Reply from AUTOPAY

Hello Robert, Thank you for reaching out to us and we would love to address your concerns about your experience with us if you would like to call us at 844-290-5731 when you are ready. We at AUTOPAY always strive to make sure our customers are assisted through their loan process and would like to rectify any issues that may have occurred.

Aug. 6th, 2021

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Verified Customer

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Son Dok Fort Worth, TX

Very quick and easy. Person I work with is very friendly and answer all my question in a timely manner

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Son!

Jul. 8th, 2021

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Verified Customer

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Devin Fredrickson San Antonio, TX

During the pandemic, everything seemed to be harder. Except for Autopay, they made refinancing so pain free.

4 years ago

Reply from AUTOPAY

Amazing Devin! We are delighted we could help you out! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Daniel L Raymer Gallatin, TN

Quick, easy, and efficient. They made the refinancing process stress free and you can't ask for much more than that.

4 years ago

Reply from AUTOPAY

Thank you for the Fantastic feedback Daniel!

Jul. 17th, 2021

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Verified Customer

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Paige Leysath New Orleans, LA

They took 8 weeks to pay off my initial loan on a refinance, and then the payment was sent to the wrong place. My car payment for my initial loan was 28 days past due because of the delay. Because of this, Autopay would have to reissue a new payoff check, so I had to stay with my original finance company and make a double car note.

4 years ago

Reply from AUTOPAY

Hi Paige, I'm so sorry that there was so much confusion with your loan. We consider this to be a serious issue and have been working diligently to make sure this is resolved. We would be happy to provide you with an update and hear more of your feedback. Please give us a call at 844-290-5731 when you're able so we can go over this.

Oct. 22nd, 2021

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Verified Customer

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Jennalee Rosario Glastonbury, CT

Was an easy process. They were very nice and understanding. They had very detailed information which is really good.

4 years ago

Reply from AUTOPAY

Amazing Jennalee! Thank you for sharing your feedback and experience with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Jane Mayetta, KS

My Autopay representative kept me informed through the whole process and didn't hesitate to answer any questions I had.

4 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback, Jane!

Jul. 16th, 2021

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Verified Customer

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Mike Surprise, AZ

Experience was good, my only frustration was the length of time it took to complete. From application to close it was over 6 weeks.

4 years ago

Reply from AUTOPAY

Hello Mike, Thank you for sharing your feedback we do apologize for the delays you experienced. Typically the refinance process does take some time but it appears you encountered a delay. If you would like to discuss these delays with us so we can improve please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Perri McCary Houston, TX

Issues with sending payoff check. Caused my credit to drop 80 points. I was in the process of buying a home. Cause me more money to refinance using a 3rd party payoff company. Communication was off. Pay off check still not received and it's been almost 3 months.

4 years ago

Reply from AUTOPAY

Hello Perri, we would like to apologize for the experience you had and thank you for sharing it with us. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this and help get this matter resolved.

Aug. 6th, 2021

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Verified Customer

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Ryan Phoenix, AZ

Fast, efficient and effective. Got me a better rate then I currently had and made the process frictionless

4 years ago

Reply from AUTOPAY

Thank you, Ryan! We love getting feedback like this! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Scynthia L Washington Court House, OH

The 1st interest rate promised didn't happen, it ended up being higher, although still lower than my current rate. I was also told that I would be able to skip my current month's payment and that didn't happen either

4 years ago

Reply from AUTOPAY

Hello Scynthia, thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Sean Colburn Henderson, NV

Great customer service experience. My agent was thorough and very helpful thoroughly the whole refinance process

4 years ago

Reply from AUTOPAY

That is fantastic Sean! Thank you for the Feedback!

Jul. 3rd, 2021

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Verified Customer

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Bonnie Ehman Carmel, IN

The service and rate was good - however it was extremely difficult to get timely responses from my representative. To the point that the lender had to do a second hard pull on my credit due to 60 days passing between pulls.

4 years ago

Reply from AUTOPAY

Hello Bonnie, we would like to apologize for the communication errors and delays with your refinance experience as well as thank you for sharing it with us. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Chad North Las Vegas, NV

Easy & our rep was amazing lots of texting back & forth all msgs answered quickly Brandon was amazing to work with

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Chad!

Jul. 16th, 2021

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Verified Customer

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Desmond Capers Charleston, SC

quick and prompt communication and follow up. Easy access to documents and friendly customer service and support

4 years ago

Reply from AUTOPAY

Amazing to hear! Thank you Desmond!

Jul. 3rd, 2021

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Verified Customer

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Diane Verespie Seymour, CT

Super quick & easy. Noah was very easy to work with and always got back to me very quickly. Easiest refinancing ever.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Diane!

Jul. 16th, 2021

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Verified Customer

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Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

4 years ago

Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

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Verified Customer

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Kia Stanz Philadelphia, PA

4 years ago

Reply from AUTOPAY

Kia, thanks for your honest feedback! We are thankful for your business! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Deborah Gossom Mansfield, OH

Very easy to work with. Had some questions after and they answers them for me. Friendly and knowledgeable

4 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback, Deborah!

Jun. 23rd, 2021

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Verified Customer

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Nicole Mast Columbus, IN

Very responsive to my questions once I was sent to a customer service rep that would actually follow up.

4 years ago

Reply from AUTOPAY

Nicole, thank you for choosing AUTOPAY! Cheers

Jun. 23rd, 2021

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Verified Customer

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Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

4 years ago

Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Devyne castillo Los Angeles, CA

Very good communication, I had Daniel brewer help me with my refinance and he was very much helpful!

4 years ago

Reply from AUTOPAY

Devyne, thank you for your response. We will pass on your kind words to Daniel!

Jun. 15th, 2021

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Verified Customer

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Kevin Springer Fort Wayne, IN

quick, easy, effortless. they did all the work. They communicated very well and took care of any issues.

4 years ago

Reply from AUTOPAY

Kevin, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Ray Gassert King Of Prussia, PA

Fairly easy process but could have been a little quicker. The doc fee is a little steep but it was still a good deal overall

4 years ago

Reply from AUTOPAY

Ray, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Rick Rossner Exeter, CA

Customer service was very poor. Agent was very poor at responding to inquiries. Agent would send text message asking to call and then would never answer his phone or return messages or text responses.

4 years ago

Reply from AUTOPAY

Hello Rick, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Toni L Vadala Syracuse, NY

Overall great, but sometimes, being told one thing only to find out, oh wait, just one more thing...oh, just one more more thing

4 years ago

Reply from AUTOPAY

Toni, Thank you for choosing AUTOPAY! We appreciate the feedback and will use it to improve in the future!

Jun. 15th, 2021

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Verified Customer

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Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

4 years ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

4 years ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

4 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

4 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

4 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

4 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

4 years ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021

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Verified Customer

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Devin Deschene Derry, NH

Very professional and very quick with the process. Only took me a week for everything to be finalized!

4 years ago

Reply from AUTOPAY

Devin, Thank you for your review! We appreciate your Business!

Jun. 2nd, 2021

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Verified Customer

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Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

4 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

4 years ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

4 years ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

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JaQuandice

Holly at Auto Pay on behalf of Affinity Credit Union was extremely condescending and insensitive to me today over the phone. Auto Pay has inconvenienced me for months due to the DMV requesting a new POA and the company offered me $50 for the inconvenience in 2023. I responded and never received the documents. However, this wasn’t something as a customer that I believe I should’ve been responsible for, hence why I was offered compensation. I’ve been going back and forth to the DMV for months as they could not find my car registered in Georgia but only in Montana. I’ve never lived anywhere other than Georgia. Since January 1st. I haven’t been able to legally drive the car that I make payments on faithfully every month due to a mishap on Auto Pay’s or Affinity Credit Union’s end. Today after visiting the DMV I was told that I owe $610.25 to transfer the title. I called Holly as she told me she would call me back or have her manager call me to discuss how I can be compensated for this lengthy inconvenience. She laughed at me on a recorded line and said that I’m insane to think that they would pay my car off. She called me insane multiple times and said, “no we won’t compensate you, it’s your fault and I’ll disconnect the line if you keep yelling.” I explained that I wasn’t yelling at her and it was unfair to call me insane for requesting any type of compensation for this. I’ve been asking for months and I get ignored. Holly should not represent Auto Pay or Affinity Credit Union. I’ve been in management for 15 years and I would never talk down to a customer the way Holly did to me today. She laughed at me and didn’t empathize with me at all. She didn’t seem to care about me being inconvenienced and made it clear that she wouldn’t help me before hanging up in my face. I would hate for this to happen to someone else. It’s such a sensitive situation and customer service reps should be in place to help and serve not be rude and condescending. Please help me with this. She has since ignored me again after her manager told me to reach out to her regarding this matter. I reached out to her at 7:56am this morning and it took for me to reach out to her manager via text for her to respond 6 hours later. This experience has been horrific and I would love to please hear from someone.

9 months ago

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Brandon Bryant

. I had a very disappointing experience with this service. The customer service and sales representatives were overly pushy, avoided answering my questions, and refused to let me speak with a supervisor. Despite following their instructions, I went to three different notaries—FedEx, Proof.com, and a library—only to have each notary signature denied. This process wasted both my time and money over three weeks, with no sympathy or real assistance from their team. I expected better support and accountability, but instead, I was met with frustration at every step. The application had to be printed and mailed back each time for review which was costly and timely. My customer service worker had terrible response times and was very evasive. I would avoid the headache and go somewhere in person. I now have to fight this place to get my car title back because I’m canceling my application.

9 months ago

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Tony Leclerc

Entered all required "tasks" on online application. Then, got a text from a phone number I don't know asking me to spend another 10-20 minutes with him and enter yet more information. I expected a streamlined, 21st century online auto loan lender and application process. I might as well walk into a bank and talk with a loan officer. This is truly disappointing. Never again will I use AUTOPAY. Caveat Emptor!

10 months ago

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Corey Megon

There are so many good auto loan refinance companies out there, PLEASE choose someone else. AUTOPAY is TERRIBLE! One department doesn't know what the other is doing. Communication was very bad, mostly non-existent. They will put a lot of hits on your credit report to find someone to approve your application. You could do that yourself. They are suppose to know what companies are the best based on your credit profile. We were approved quick but the process after that was terrible. After 2 weeks of calling and leaving messages, we were finally able to get a hold of a so called manager which was no help, just made excuses for everyone else. DON'T WASTE YOUR TIME WITH AUTOPAY.

10 months ago

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Jason Parks

Autopay dragged me around for a week with no contact. When I manually logged into my account and emailed them. They would respond telling me to call... I'd call then they'd give excuses for the delay. After two weeks of wasted time they tell me a refinance would almost double my 12% interest rate to over 20% that is the best they could do "sorry" and stopped contacting me. TLDR if your vehicle can't make them enough money they'll blow you off.

11 months ago

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ROBERT TAYLOR

You could never have a better Loan Specialist like Vivian C in Denver CO. She went over the tops to help me save alot of money! Thank you for the excellent service Autopay.

11 months ago

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Максим Лысак

Luis M was assigned as my specialist, and we had a good start to our conversation. During our discussion, Luis presented me with the terms of a new agreement for 84 months. I told him I didn’t want a loan for such a long term and preferred to reduce it to 60 months with a lower payment if possible. If not, I was willing to pay the same amount or even a bit more but with a shorter term and lower APR. He said this was possible, and we reached an agreement. However, when I received the documents, I saw that the term was 84 months instead of 60. When I asked why it was 84 months and not 60, he told me I could pay more and close it earlier. I responded by asking why I should refinance at all if I could simply pay more on my current loan and close it earlier. To this, Luis couldn’t provide a clear answer. This was an extremely negative experience with this employee, who attempted to mislead me!

11 months ago

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MELISSA MEYERHOEFER

It was definitely an easy process to refinance my Jeep to a new bank for a better interest rate and lower monthly payment. The downfall is, AutoPay needs to stop using Affinity Credit Union as they are the worst bank I have ever had to deal with for an auto loan. I would advise AutoPay or anyone who will use them to deny the loan if they say it will go through Affinity. The bank is SO incredibly hard to get ahold of and they do not help their clients. Read the reviews on BBB to see more. Please AutoPay! Please cut Affinity Credit Union out of NJ out of your network!

1 year ago

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Zayden Dumas

Auto Pay was able to approve me in minutes. I am very pleased with my lower interest rate and the money saved. It was a quick and easy process for a refinance. I would definitely recommend Going HERE!!

1 year ago

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Michael sullivan

If you're like me and do not want to have to worry about all the bills you have to physically pay in the back of your mind...enroll in Autopay and never have to worry about another bill being paid on time again.

1 year ago