MetLife Logo
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9 User Reviews
LAST UPDATED: August 23rd, 2021

MetLife is the holding company for Metropolitan Life Insurance Company and its affiliates, a publicly traded company. The company is a major player in the insurance sector, with a variety of health, personal, home, accident insurance policies.

Founded in New York, MetLife has over 150 years of operating experience. Having weathered the ups and downs of nearly two centuries, MetLife is a stable and dependable insurance provider.

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The Good

  • Cash Benefit
  • Payment Options
  • Bundling

Cash Benefit

MetLife’s accident insurance is paid in cash, check, or direct deposit, with payouts going directly to the policyholder — not doctors, hospitals or medical services. This gives customers more flexibility in determining how, when, and where to spend claim funds. Competitor Buddy is also known for quick and easy payments via cash or direct deposit.

Payment Options

The company offers flexible payment plans, from every other week to monthly and other options. For customers who need to parse out budget expenses, this is very helpful and makes affording insurance more manageable.

Bundling 

Due to the wide range of insurance policies MetLife covers, customers can bundle several together for a slightly discounted rate and make one payment for multiple services. This is particularly convenient, as any customer with multiple policies under different providers can attest to the hassle of multiple logins, payment dates, and information spread out among different companies.

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The Bad

  • Availability
  • Customer Service
  • Online Capabilities

Availability

MetLife does not sell policies to individuals — insurance is only available through a company group policy. This hamstrings many customers who are not employed, whose employer does not offer insurance benefits, or whose roles do not merit full-time benefits. 

Customer Service

Customers complain that communication with service representatives is difficult. Representatives are not always able to answer questions and not all of them are located in the United States. Aflac and Unum are also known to have had complaints from customers about poor communication.

Online Capabilities

While customers can apply for policies and request a claim for many things online, not everything can be done online. This makes submitting claims or other information cumbersome.

Competitor Aflac is noted for not being able to sign up for policies online; so at least MetLife covers that basic function. However, it is definitely an area the company could improve to serve customers better.

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The Bottom Line

MetLife has a lot to offer customers, including its strong history, customer-friendly policies like weekly payments and direct cash payment compensation, and bundling of services.

However, like any corporation, MetLife has its hassles, so it's worth comparing the cons with other companies and evaluating before purchasing policies.

View Best Accident Insurance Companies

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Star Rating

4.6

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9 Reviews

Review Breakdown

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78%

4 grade

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3 grade

22%

2 grade

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1 grade

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Niamul hasan Sherpur, 03

I appreciate their customer service. it was super easy to get the car insurance. You just have to go through some simple inspection. I highly recommend it to my friends and family.

1 month ago

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Nina Harris-Whitten Attalla, AL

I had insurance with Metlife before I went with progressive. All I can say is they are high and they don't like to work with getting your car fixed or getting what was in the car back to you. You just lost what ever you left in the car. we lost a full set of machine tools plus some stilits and some power tools...someone got the a nice set of craftsman tool set and power tools..we didn't get paid for any of what we lost and the accident was not even our fault.

2 months ago

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Jeanineann06 Adrian, MI

I’m pregnant and my doctor took me off work early. MetLife had amazing customer service and my agent has been amazing and very responsive in offering all the help and advise I need to make sure all of my needs are met. Thank you MetLife for giving me a piece of mind in such a stressful time.

3 months ago

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badal jain San Jose, CA

I used metlife for my house insurance and they were pretty good with the initial rates they offered. But every year they increased the premium by 10% for no reason. There were no claims or anything and my house was newly constructed as well. I have sold the house however and no longer a customer but will consider them again for better quotes

2 months ago

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Mr Fields Turbeville, SC

We obtained MetLife thru our jobs. They provided an additional coverage of insurance that I wanted to have as a secondary. MetLife has great rates and cheap premiums. I highly recommend their services.

3 months ago

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Chris Bright Tempe, AZ

I used Met Life for my short term disability policy. The process was very easy and stress free!

1 month ago

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timothy ichinose Erlanger, KY

great customer service; great value for cost; great agent representatives

3 months ago

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Marjorie Galloway Stone Mountain, GA

For your life insurance needs come see MetLife. Prices are great.

3 months ago

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seanth57 Columbus, GA

Great low cost insurance plans, great customer service.

3 months ago

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