Jonathan Wong was awesome to work with! He displayed great customer service and was very knowledgeable of what Sun Run’s mission is. Jonathan definitely made the process quick and easy to understand! I will definitely recommend Jonathan Wong to my family and friends who are interested in going solar. Now I know more about solar then before!

3 years ago

After an extensive search for a quality company, I selected Sunrun in mid October 2020 and asked them to install my system before the end of the year because of my concern that the Federal Solar Rebate was going to decrease in 2021. Sunrun said "can do” and the usual procedures of contracting followed, but, in this case it was all contactless and I did it all from my home computer; this was good because of the ongoing pandemic. I probably asked over a hundred questions and I got accurate answers from Jonathan Wong so things went smoothly and my system was installed in a single day on November 11, 2020. After city and PG&E inspections were completed, my system was turned on December 1, 2020. I ‘m very pleased that Sunrun completed my installation as they said they would by the end of the year. I am also favorably impressed that Sunrun endeavors to be innovative and they use quality components in their installations. I liked the way they measured my roof using a drone; very quickly done, accurate, and safe for their personnel. The components used in the installation were LG solar panels, Tesla gateway and battery, and Enphase inverters which I consider to be some of the best that are available so that was another smart move on Sunrun’s part. These components work well together to glean power from the sun very efficiently. I follow my solar production and system operation everyday on my Tesla phone app and I’m very pleased that my system captures significant solar energy on short winter days and even on cloudy days. This high efficiency resulted in a high quantity of green energy and much lower electricity bills of $12 in January and $10 in February.

3 years ago

Great experience, easy process with transparency and courtesy. Jonathan answered all of our questions and was a great guide in making this decision. Super excited to get our system up and producing!

3 years ago

Jonathan was a great help for us during this process. He is highly knowledgeable and easy to work with.

3 years ago

Jonathan was very knowledgeable about our needs and the optimal positioning of our panels to get the most energy from a smaller system which saved us money. He walked us through all steps of the process, and called when he said he would. Jonathan stayed in touch and explained all changes and charges. Kept us up to date with approximate times of each step from inspection and recommendation to installation and powering on the solar. He was very attentive and helpful with any and all concerns. We would highly recommend working with Jonathan on any future projects.

3 years ago

Jonathan was very knowledge of the Sunrun solar products and he was very professional and patient with us. Somehow my phone blocked his cell number and he was unable to reach me for two weeks. Anyhow due to his persistence and willing to provide the best service to his customer. I have decided to take his recommendation. I will give Jonathan a five star for his working style and persistence to get the job done.

3 years ago

Jonathan has been very helpful since our first call. He has excellent manners and has always been very pleasant. Jonathan knows his subject matter very well. He answered all of our questions in great details. We are very pleased to work with him and looking forward to his help during and after the project is finished.

3 years ago

Jonathan was quick to respond to all of my calls and emails and has excellent attention to detail. He's answered all of my questions in a timely manner and always gave me the impression that he genuinely had my best interests at heart. I would highly recommend him and the entire Sunrun team.

3 years ago

Jonathan gets 5 stars from me! Highly recommend him to anyone looking to add solar + backup battery. I found him via a recommendation on Nextdoor - who also wrote glowing reviews. I'd been waiting to do solar until a reliable backup battery was available, and pricing was reasonable. Living in an area that regularly experiences PGE public safety power shut offs during high wind events due to fire hazard, having whole house backup power became imperative, since I work from home. The system I chose has rooftop solar panels + a Tesla gateway + Tesla backup battery that is hard wired into the electrical panel that runs the entire house. Tesla battery can be managed via an app, and literally no effort from me is required to switch over to the Telsa battery when the power goes off. The gateway does the cut over automatically. Jonathan is extremely knowledgeable about the systems available, as well as the financing plans, and practical application to my specific situation. He helped me choose the right plan for my needs, and most importantly, got me into the design / permit / install queue super quick so that the system was operational literally 2 days before the first PGE public safety power shut off. Could not have asked for better service or help! When I had second thoughts (mostly about a potential move, and how the system would transfer to new homeowner if I sold... which did not actually end up happening)... he patiently listened and explained how it all works. He answered my calls, my texts and all my questions promptly and intelligently - never felt like I was being given a slick sales job. Everything about this went exactly as planned - from the sales call, to the site visit, the design / planning, the permitting, the actual install and follow up PGE sign off. Now the system works exactly as expected, and I literally don't have to do anything - except pay for it! Great options for payments - I took the prepaid lease, where I paid the 25 year lease up front, and SunRun maintains the system from here out. Granted, I'm taking a risk on continued good results with sunrun system maintenance for the next 25 years, but for the current situation, that is a risk worth taking. Some of my neighbors have gone with other solar companies, with fairly poor results. One neighbor's installation was completely botched - panels were installed in shaded area, and no back up battery was included. Took months to resolve dispute and they had no power during PGE PSPS. Sad. Another friend had panels + battery installed, but wasn't a Tesla battery, wasn't connected into their electrical panel and thus requires them to run extension cords from major appliances out to the battery in the garage when a power shut off is coming. Ridiculous! I'm super happy with my sunrun system and look forward to it being something I just don't have to worry about for many years to come. Jonathan is a great guy, super knowledgeable and I highly recommend!

3 years ago

Jonathan was incredibly kind, attentive, and thorough in setting up our system. He answered all our questions patiently, and had a great way of explaining how the process worked step by step. The installation and set up moved so quickly - From start to finish it took less than a month, and I'm incredibly grateful! I highly recommend Jonathan and SunRun

4 years ago