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LAST UPDATED: July 27th, 2021

ReloadUX is a design / development firm based in Virginia, that focuses on interactive experiences with the end user in mind. The company values relationships with clients and building and creating a workplace that is inviting and sustainable for employees. With a full suite of technical talent and a commitment to best practices, the agency offers higher end services for a premium price.

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The Good

  • Interactive Design 
  • Variety of Services
  • Positive Customer Feedback

Interactive Design

ReloadUX specializes in making websites and apps, intuitive, user friendly and catered to the company and their clients for best results. The company focuses on research — finding where the current issues lie or looking for areas of improvement, as well as design and implementation, especially in interactive design. 

Variety of Services

The company works with small, mid, and large size companies to clean up or implement an online presence. Service offerings include UX research and audits, usability testing, UI/UX design, revamp, product design, and front-end development. This allows customers to get a wide variety of services from one agency without having to juggle multiple providers, which is a huge convenience in achieving design goals.

Positive Customer Feedback

The company’s customer feedback is overwhelmingly positive. Customers who have used ReloadUX’s services describe the agency as “thorough, created intuitive products, timely, and deliver high-quality results.”

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The Bad

  • No Guarantee
  • Non-Transparent Pricing
  • Higher Pricing

No Guarantee

ReloadUX has experts in UX/UI as well as project management, user research, usability audits, and front-end development. However, even with such expertise, this does not guarantee that your business will improve traffic or user goals by a certain percentage. Especially for customers who are more insistent on aligning the development with personal goals rather than industry best practices. The guidance here would be to trust the agency with implementing UX/UI standards, while also being patient and giving space for achieving a wide range of goals over time.

Non-Transparent Pricing

There is no pricing listed on the company’s website. Potential customers must contact ReloadUX to discuss the project and receive a quote. Although this is understandable due to each project’s customized needs, some sample projects or ballpark quote ranges could be helpful.

Higher Pricing

ReloadUX is a full-service company that offers a high-end product; this may be out of the budget for some start-ups or very small businesses. Customers looking for a very low priced option may want to look at a build-it-yourself platform or a less premium agency.

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The Bottom Line

ReloadUX is a reputable and well-known UX design company. The agency specializes in high end interactive design and starts with research before jumping into design to ensure the best results. The company’s quality of work comes with a price tag to match their high end services. Potential customers would want to take advantage of the free consultation that they offer to see if ReloadUX is the best fit for the business.

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