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We reviewed Site5's web hosting plans and features. Site5 pitches their products as being built for designers and web developers. Site5 has 117 team members that continuously serve over 30,000 customers worldwide. They offer a transparent, straightforward product that is backed by a guarantee. They offer 13 plans to their three hosting options, as well as security options.

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The Good

  • Unlimited storage
  • Unlimited bandwidth
  • Great perks and features

Perks and Features

Site5, with their robustness for transparency and ease, offers three easy-to-use web-hosting options with several features, including unlimited disk space, bandwidth, and websites. Some of the features found in each plan include the following:
  • Multiple sites in USA and abroad to maximize SEO needs
  • An easy-to-use website builder
  • Free migration to Site5
  • Verified customer reviews to know what each product and plan are about
  • Unlimited websites for the higher-end web hosting packages

Customer Service

Site5 also offers great customer service options including phone, email, live chat, and an extensive knowledge base. This knowledge base can be used by customers to find answers to common questions they may have. We like that Site5 offers all of these great customer service options, as many companies in the industry do not. It provides their customers with convenience and an overall more positive experience.
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The Bad

  • Customer complaints
  • No cloud options
  • No dedicated web hosting options

Customer Complaints

Site5, was one of the better web-hosting providers out there, specifically geared for designers and developers. As with any web hosting service, there are issues with occasional downtime and system outages. One customer complained about two maintenances per month where a server might be down, but these downtimes were minimal. Also, another customer wished that Site5 would add ACH deductions from a bank account and an easier-to-use control panel.

Hosting Options

Site5 offers several web hosting options, however they could offer more. We would like to see Site5 extend their services to include cloud and dedicated web hosting options. This provides more options and customization for customers who would benefit more from plans that included cloud and dedicated hosting options.
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The Bottom Line

We highly recommend Site5 for web hosting services. Site5's plans are affordable, the pricing for each hosting plan is transparent and straightforward. We liked that each feature explained what the feature did for the customer, and we liked that questions regarding "bandwidth," "traffic," and other Internet lingo were answered in Site5's forums by a fully qualified staff member who spoke in layman's terms. We recommend Site5 without reservation, while still recommending that a potential customer investigate their site and features fully to see if the web services offered by Site5 are a good fit.
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