ServerPronto was founded in 2000 and is headquartered in Miami, Florida. The company operates two large data centers in Miami and Atlanta and has predefined packages as well as the ability to customize packages to meet businesses' needs. The company was reorganized after its bankruptcy in 2010 and new management has been in place since 2012.
- Great data centers
- Improved customer service
- Variety of features
ServerPronto offers several plans under each of its three main options for its customers. These start at $39.99/month and go up to $1,699.95/month. The company charges an 8.2 percent service fee on some of its plans. As the customer base for ServerPronto is medium to large businesses, plans are built accordingly. ServerPronto gives customers custom quotes as well. The company does not require customers to sign a contract; its service is month-to-month. ServerPronto is transparent with its pricing structure and policies.
ServerPronto uses two data centers, one in Miami, Florida and the other in Atlanta, Georgia. The centers utilize the highest current technology available and the company boasts a 100 percent uptime.
The data centers boast numerous measures to ensure protection and optimal performance. The facility has a 10-by-10-foot caged storage unit, fire suppression storage unit, backup power generator, Climate Control Devices, Secured Access Point/Security Office, Central Remote Management Console, and a UPS Battery Rack.
The data centers are SSAE 16 certified by an independent auditor. This certification ensures that the company meets the Security Standard Council guidelines relative to security and physical restrictions to confidential data. It also states that the design and operating controls meet these standards.
The data centers include standard facility entry controls, 24/7 video camera surveillance, controlled access points, and fault-tolerant power and networking system to satisfy the requirements to offer PCI and HIPAA compliant hosting services to its customers.
The data centers include two climate control devices which are located on opposite ends of the facility. Client devices are protected by a secure access point and security office. Additionally, a Central Remote Management Console gives company technicians the ability to view the current status of any single device in the data center.
Customer Service Support
The company has received much criticism of the quality of its customer support. These typically are dated before 2011. The company declared bankruptcy in 2010 and restructured in 2012, with new management implementing practices that placed more emphasis on the customer and working hard to improve its customers' experiences. ServerPronto offers support via online chat, phone, or email and the agents are professional and knowledgeable. Some report that there is some level of "tech speak" from the company's representatives, which reflects the expectation that the company's primary customers are technically-savvy.
Variety of Features
ServerPronto offers its customers complete flexibility in managing their servers. The company offers backups and restoration assistance in the event that the servers experience unintended data loss. Managing one's own server gives benefits in creating sandboxes to sample code, perform alpha/beta testing, and create prototypes many of which are not as easily accomplished with shared hosting.
- 100 percent uptime
- Limited hosting options
ServerPronto guarantees 100 percent uptime. Whenever possible, BestCompany.com reports independent test results reporting a company's average uptime. There is no verifiable information for this data about ServerPronto. There are anecdotal reports of customers complaining about their servers experiencing downtime, sometimes for a significant amount of time, but these reports cannot be substantiated.
ServerPronto offers cloud hosting, VPS, managed, and dedicated servers. The company gives customers a choice between Linux- and Windows-controlled machines. While these Virtual Private Servers (VPS) are a cost-effective option for many, not all of ServerPronto's plans include industry-standard cPanel. ServerPronto offers assistance in setting up a new server and migrating files, but the company is lacking much in the way of tutorials, etc., as the assumption appears to be that customers who choose a dedicated server are more tech savvy.
No Unlimited Data
ServerPronto puts limits to their customer's bandwidth and storage. Many larger companies are now offering unlimited or unmetered data on a lot of their plans. We would like to see ServerPronto offer customers unlimited bandwidth and storage as well. This would make their service more competitive and more desirable to customers. Customers who are concerned about data limits should consider a different web hosting company.