Rackspace was founded in 1998 and is headquartered in San Antonio, Texas. They have over 5,000 employees worldwide with hundreds of thousands of customers around the world, including 40 percent of the Fortune 100. Rackspace specializes in hybrid cloud and is the founder of OpenStack®, the open-source operating system for the cloud. They are able to deliver customized infrastructures to fit their customers' IT needs. Their products can run on the public cloud, private cloud, dedicated servers, or a combination of platforms. Rackspace's award-winning Fanatical Support® helps customers successfully architect, deploy, and run their most critical applications. They are also featured on Fortune's list of 100 Best Companies to Work For.
- Variety of hosting packages
- Great customer service options
- Many certifications
Variety of Hosting Packages
Rackspace offers a huge variety of hosting packages, which can be customized based on server size, server type, managed vs. self-managed, and price point. They guarantee 100 percent uptime on their servers, and they have made good on this promise. Their network is very reliable and backed by a guarantee. Rackspace also has a customized price calculator to help customers determine how much they will spend each month based on their specific hosting needs, allowing customers to easily create a hosting package perfect for their needs.
Here are some of Rackspace's highlights:
- Nine data centers on four continents
- 100 percent network uptime guarantee
- Hybrid hosting option
- Managed and self-managed hosting options
- Red Hat Premier Hosting Partner
- MySQL Certified Hosting Partner
- Microsoft Gold Certified
- ISO 27001:2005 Certified
- Level 1 Payment Card Industry (PCI) Service Provider
- SSAE16 Type II SOC1, SOC2 (Security and Availability Only), and SOC3
- Safe Harbor Certified
- CDSA Content Protection and Security Standard Certified
Rackspace offers customers the convenience of full customer support options. Customers may contact Rackspace representatives through email, phone, and live chat. These services are available to customers 24/7/365, which is convenient for customers who have issues outside of normal business hours. Rackspace also provides customers with a knowledge base to find answers to common questions.
- Customer complaints
- No unlimited data
Rackspace has a history of billing issues. Many of their customers found resolving their billing issues with customer service to be frustrating and unfruitful. Their hosting services get the job done for most customers, but some consider their services overpriced.
No Unlimited Data
Rackspace puts limits to their customer's bandwidth and storage. Many larger companies are now offering unlimited or unmetered data on a lot of their plans. We would like to see Rackspace offer customers unlimited bandwidth and storage as well. This would make their service more competitive and more desirable to customers. Customers who are concerned about data limits should consider a different web hosting company.
The Bottom Line
For customers running a database heavy site, Rackspace is probably not the best option. It's also not a good option for site owners who anticipate needing extra help or troubleshooting for their site. However, the company offers great web hosting options, and would be a great choice for most customers. We recommend checking out Rackspace for your web hosting needs.