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OVH

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OVH

15 data centers around the world, Pre-installed control panels

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Founded by Octave Klaba in 1999, OVH is a privately owned web hosting service company headquartered in Roubaix, France. Specializing in dedicated servers, VPS, cloud, mutual hosting, and domain names, OVH serves over 700,000 customers and operates 15 data centers around the world. They have an uptime of 99.98 percent, 61 plans for customization, and unlimited bandwidth.

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The Good

  • Great features and perks
  • No contracts
  • Energy saving in data centers

Features and Perks

With a VPS cloud hosting account, Windows or Plesk licenses are included, allowing you to use Windows on your server and host up to ten sites free. Security services include a 24-hour backup and snapshots along with data monitoring and reports.

  • VMware virtualization
  • Ready-made e-commerce and content management solutions
  • Pre-installed control panels
  • Development environments to speed up projects
  • Excellent server security
  • Fast disaster recovery
  • 99.98 percent SLA guarantee

Payment Options

Along with a wide variety of hosting options, the company gives you pretty extensive choices when it comes to subscriptions and payment. They don't bind you to a year-long contract unless you want to commit to that time frame. Otherwise, you can choose between 1-week, 1-month, 3-month, and 6-month payment options. OVH understands that customers will continue working long-term with whoever gives them the best service. They are confident enough with their product that they don't need their customers to sign away their business.

Energy Saving in Data Centers

Though not crucial to the services they provide, we appreciate the energy-saving cooling procedures implemented by OVH in its data centers, using mostly water cooling rather than air conditioning.

The Bad

  • No money-back guarantee
  • Limited hosting options
  • Customer support issues

No Money-back Guarantee

OVH doesn't offer any free trials or money-back guarantees like most companies in the industry. This absence is somewhat alleviated by OVH's flexible subscription options, however.

Hosting Options

OVH offers several web hosting options, however they could offer more. We would like to see OVH extend their services to include shared and managed web hosting options. This provides more options and customization for customers who would benefit more from plans that included shared and managed hosting options.

Customer Support

We had a decent experience with the company's customer support, but we also have some concerns. In OVH's terms of use, it states that it is the customer's responsibility to consult the website database for technical self-help when problems arise, before reporting the incident to the company and getting in line for a service ticket. While this approach is logical, we find that other companies seem more willing to help customers with any problem, night or day.

The Bottom Line

We recommend OVH for its CMS options, e-commerce configurations, control panel flexibility, reliability, and extensive hosting options. OVH is trusted throughout the world by customers and big-name partners as a reliable web hosting provider and it maintains that trust with an excellent uptime record. Though we have some minor concerns, overall we are impressed with this company. We feel comfortable recommending OVH's services for your web hosting needs.

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User Reviews

1

3 Reviews

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Ronald F.
May 24th, 2016

It seems they simply don't care about customers...

Helpful?
Dan Horvat
June 9th, 2015

No money back, no support, they don't care about their customers at this point. This is one arrogant hosting company, in true French style. The customer is never right.

Helpful?
Serhiy Kapusta
December 26th, 2014

OVH doesn't offer money-back. Bad support. I'm disappoint.

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