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LAST UPDATED: June 27th, 2019
Lunarpages Internet Solutions was launched in 1998 as an enterprise-level IT solutions company and global web service-hosting provider. The company is owned by Add2Net, and is a solid option for those looking for affordable shared hosting options without hidden costs. The company uses a network of data centers across the country. They boast state-of-the-art data centers in California, Arizona, and Nevada. Their 100+ staff offer over 150,000 clients award-winning professionalism and efficiency.

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The Good

  • High quality data centers
  • Great reliability
  • 30 day money-back guarantee

Data Center

Lunarpages has a presence in several data centers across the country, including one that is owned and managed by the company in Hawthorne, California. Other centers in which Lunarpages has a presence are Irvine, San Diego, Denver, Chicago, Las Vegas, and Ashburn. These data centers are all of the highest quality, with multiple power redundancies and industry-leading climate control measures. Lunarpages data centers are designed to meet customer's needs as their businesses grow. Specific information about the centers is published at: Lunarpages data centers.

Reliability

One of the most effective ways to determine if a hosting company's servers are reliable is to regularly ping, or send signals to the host to see if the servers are online. The most accurate method is to send thousands of signals per month randomly. The source used by BestCompany.com to determine a company's reliability sends nearly 6,000 pings per month and has been monitoring sites continuously since 2005. Lunarpages delivers exceptional reports with the last outages detected in October 2012. The company states that it delivers 99.99 percent uptime to its customers, and independent tests confirm this reliability. This reliability is backed by a 30 day money-back guarantee.

Variety of Features

Most of Lunarpages' customers will find that the company's shared hosting plans will be sufficient for their demands. Larger companies may need to look at dedicated hosting options, which are designed to better serve large sites with heavy traffic demands. These plans vary in their features, primarily since customers are purchasing space on a specific server, many of which have different specs. Users can select an Intel Core 2 Quad, Dual Intel Xeon Quad Core, or Dual Intel Xeon Hexa Core for their server, with 4GB of RAM (Intel Core 2 Quad or Dual Intel Xeon Quad Core) or 64GB RAM for the Dual Intel Xeon Hexa Core. Dedicated customers receive upgrades customer service as well. Shared hosting customers have access to Weebly and its templates on some plans, which makes site creation easy and does not require that the new webmaster have previous coding experience.
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The Bad

  • Limited customer service
  • Uptime not disclosed
  • No VPS web hosting option

Customer Service Support

Like many of its competitors, Lunarpages' weakness is customer support. They do not offer as many customer service options as their competitors. The FAQs are somewhat limited and the average wait reported by customers for questions to be addressed when sending an email is longer than expected. The company publishes several email addresses for customers to use to contact a specific department in addition to phone numbers, but customers report that using email is the least effective method to receive assistance.

Uptime not Disclosed

We would also like to see Lunarpages offer more hosting options such as VPS. The more options that are available to customers, the more customizable their experience can become. Customers who are seeking a VPS web hosting option will have to look else where. We would also like for Lunarpages to publish their uptime, as this is a standard in the industry. Customer's should have access to this information before signing up for their services.
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The Bottom Line

There are many hosting customers who have strong convictions about avoiding the large hosting conglomerate, Endurance International Group, and its subsidiaries. Lunarpages is a solid option for those wishing to avoid these companies as well as those wanting a company with a variety of plans with reasonable prices. The lack of cPanel will be troublesome for some who are accustomed to using this interface, but the company's control panel is easy to use and learn. Lunarpages is recommended as a hosting provider.
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