- Great reliability with 99.9 percent uptime
- Many hosting options
- Customer service 24/7
IX Web Hosting runs its own data center through its parent company Ecommerce, Inc. which is located in Columbus, Ohio. By owning its own center, the company controls every aspect of its functioning and downtimes are minimized because the company does not outsource management of its data center.
Independent reliability tests found that for the 2015 calendar year that the average uptime for servers in the industry was 99.90 percent. IX Web Hosting's servers returned an average of 99.92 percent uptime during that same period of time as tested by the same independent tests.
Hosting plans include a variety of features, including unlimited storage, bandwidth, and hosted domains. Shared plans include at least two dedicated IP addresses, at least one free domain registration for the first year, privacy protection, 24/7 support, and shopping cart options.
IX Web Hosting's options are sufficient, but nothing that is considerably different than most of its competitors. Many options that are included in other company's plans are considered add-ons with IX Web Hosting.
Customer Service Support
Customer support is available 24/7/365 via phone, email, or online chat. They also offer an extended knowledge base for customers to find quick answers to common questions. Although there are many anecdotal reports of negative experiences with customer support, they cannot be validated, and BestCompany.com did not experience unprofessional customer service from IX Web Host during research.
Variety of Features
IX Web Hosting offers several features as add-ons, which rapidly increase its customers' bills. These include site privacy, backup service, and mobile-friendly site builder. Some of these can be purchased from a registrar for less. Building a mobile site can be as simple as using themes from WordPress that are mobile friendly.
One of the unique features that IX Web Hosting offers its customers is at least one dedicated IP address at no additional cost for some of its plans. Most companies do not include this feature for their customers without additional cost.