When IX Web Hosting was founded in 1999, its servers were housed in the founder's living room. Since that time, the company has grown to become a significant competitor in a crowded market, with its own data center and several sister companies. IX Web hosting offers shared, cloud, Windows, managed WordPress, and VPS hosting options for its customers and has products which meet the needs of individuals for hobby sites or large businesses.
- Great reliability with 99.9 percent uptime
- Many hosting options
- Customer service 24/7
IX Web Hosting runs its own data center through its parent company Ecommerce, Inc. which is located in Columbus, Ohio. By owning its own center, the company controls every aspect of its functioning and downtimes are minimized because the company does not outsource management of its data center.
Independent reliability tests found that for the 2015 calendar year that the average uptime for servers in the industry was 99.90 percent. IX Web Hosting's servers returned an average of 99.92 percent uptime during that same period of time as tested by the same independent tests.
Hosting plans include a variety of features, including unlimited storage, bandwidth, and hosted domains. Shared plans include at least two dedicated IP addresses, at least one free domain registration for the first year, privacy protection, 24/7 support, and shopping cart options.
IX Web Hosting's options are sufficient, but nothing that is considerably different than most of its competitors. Many options that are included in other company's plans are considered add-ons with IX Web Hosting.
Customer Service Support
Customer support is available 24/7/365 via phone, email, or online chat. They also offer an extended knowledge base for customers to find quick answers to common questions. Although there are many anecdotal reports of negative experiences with customer support, they cannot be validated, and BestCompany.com did not experience unprofessional customer service from IX Web Host during research.
Variety of Features
IX Web Hosting offers several features as add-ons, which rapidly increase its customers' bills. These include site privacy, backup service, and mobile-friendly site builder. Some of these can be purchased from a registrar for less. Building a mobile site can be as simple as using themes from WordPress that are mobile friendly.
One of the unique features that IX Web Hosting offers its customers is at least one dedicated IP address at no additional cost for some of its plans. Most companies do not include this feature for their customers without additional cost.
- Lack of transparency
- Frequent prompts to upgrade
- cPanel is not standard
Lack of Transparency with Higher-Tiered Plans
For those looking for a Virtual Private Server, IX Web Hosting offers two plans, which start at $54.95/month for three-year terms. The company is less transparent with pricing for its VPS plans, and potential customers must navigate through pop-ups which force them to register to see pricing structure for different subscription terms. Cloud hosting is also available, but the company does not disclose its pricing structure, rather, customers must contact the company for a quote.
Multiple Add-On Services and Up-sales
Subscribers to most plans receive one free domain registration for one year. Second domains can be added for an additional $2/month, which is more expensive than most registrars for domain registration.
Customers report that they are inundated with frequent messages prompting them to upgrade and add onto their accounts. Many of these up sales are for features which are included in other companies' hosting packages as standard.
cPanel is not Standard
It is important to note that not all plans offer cPanel as the management interface. This is an optional add-on that is only available for higher-tiered accounts. Those who are familiar with cPanel will certainly miss this proven interface. Beginners who are not familiar with cPanel will find that the supplied interface is adequate and easy to use.