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iPage

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iPage

Site traffic reporting, multimedia support, unlimited storage and bandwidth

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iPage, a web hosting company headquartered in Burlington, MA, was founded in 1998. It is owned by Endurance International Group, one of the most successful companies in the web hosting industry. iPage, which manages over 1.5 million personal, business, social, and non-profit sites. The company lacks some transparency with pricing and features for its plans.

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The Good

  • High quality data center
  • Great features
  • Unlimited storage and bandwidth

Data Center

iPage uses the same data centers as many of its sister companies, located near Boston, in Burlington, Massachusetts. The centers employ multiple redundancies for power and data to ensure that customer data is safe within its walls. Data centers are equipped with both battery backups as well as diesel generators in case of power outages. The data centers are powered by wind power, making them more energy efficient. Both centers are staffed 24 hours per day and seven days per week with security measures in place such as closed circuit televisions.

Variety of Features

Shared hosting plans include the ability to quickly install scripts, FTP management, Weebly website builder for six pages, several templates and themes, and email access with webmail, POP3/IMAP. Subscribers also receive free Google AdWords and Bing Ad marketing credits to help market their site. This offer is only available for customers in the United States.

Unlimited Storage and Bandwidth

We also really like that iPage offers unlimited storage and bandwidth. Some companies offer this with more pricey plans, and other companies do not offer unlimited storage and bandwidth at all. This gives one less thing for customers to have to monitor and plan for.

The Bad

  • Transparency issues
  • Customer service

Price Range

Compared to its EIG sister companies, iPage is slightly more transparent in its pricing policies. Unlike most companies owned by Endurance Group International, iPage publishes its regular prices on its pages. However, if these prices are the same as the renewal prices, or what the prices are for different length billing terms is not clear, as the links to pages with this information are not functional. Aside from the irony of a hosting company having so many dead pages on its site, this results in the inability of customers being able to access this important information. Requests for help directed to iPage customer service representatives during the writing of this review by BestCompany.com were met with short answers and high-pressure sales pitches, with agents pressing for a commitment site unseen.

Customer Service Support

Customers may contact iPage via online chat, phone, or email support ticket. Customer service is available 24 hours per day and seven days per week. Many customers report that once a company is purchased by Endurance International Group that the quality of customer service rapidly declines. There are similar complaints about iPage and its customer service. There are reports of agents using high-pressures sales tactics to close a sale and of customers being treated rudely by agents of iPage.

The Bottom Line

iPage only offers two packages to its customers, and the company is vague on some of its features. However, to the point of pricing pages not returning results, perpetually loading. Features such as the number of email accounts included in the shared hosting plans are absent, and customer service representatives are not particularly helpful. Prospective customers would be better served going to a different web hosting provider until iPage is able to improve its transparency.

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User Reviews

2.8

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2 Reviews

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Joe Colins
April 13th, 2017 New York, NY

Fast and reliable service provider. Server response is great, never goes down! Really happy with their cheaper price hosting services.

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David
January 6th, 2015 Greenwood, IN

While iPage has some nice features, it is poor customer service and shady practices that get it sideways with customers. I tried iPage for a new blog that I was writing. After it didn't work out, I pulled out but iPage kept charging me for little features which I had to call to cancel. I disagree with the iPage philosophy which is to auto bill for features that the customer cannot cancel without going through a live customer service agent. By the end I was charged for three features for a total of over $85 which iPage refused to reimburse. Not cool iPage.

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