iPage, a web hosting company headquartered in Burlington, MA, was founded in 1998. It is owned by Endurance International Group, one of the most successful companies in the web hosting industry. iPage, which manages over 1.5 million personal, business, social, and non-profit sites. The company lacks some transparency with pricing and features for its plans.
- High quality data center
- Great features
- Unlimited storage and bandwidth
iPage uses the same data centers as many of its sister companies, located near Boston, in Burlington, Massachusetts. The centers employ multiple redundancies for power and data to ensure that customer data is safe within its walls. Data centers are equipped with both battery backups as well as diesel generators in case of power outages. The data centers are powered by wind power, making them more energy efficient. Both centers are staffed 24 hours per day and seven days per week with security measures in place such as closed circuit televisions.
Variety of Features
Shared hosting plans include the ability to quickly install scripts, FTP management, Weebly website builder for six pages, several templates and themes, and email access with webmail, POP3/IMAP. Subscribers also receive free Google AdWords and Bing Ad marketing credits to help market their site. This offer is only available for customers in the United States.
Unlimited Storage and Bandwidth
We also really like that iPage offers unlimited storage and bandwidth. Some companies offer this with more pricey plans, and other companies do not offer unlimited storage and bandwidth at all. This gives one less thing for customers to have to monitor and plan for.
- Transparency issues
- Customer service
Compared to its EIG sister companies, iPage is slightly more transparent in its pricing policies. Unlike most companies owned by Endurance Group International, iPage publishes its regular prices on its pages. However, if these prices are the same as the renewal prices, or what the prices are for different length billing terms is not clear, as the links to pages with this information are not functional. Aside from the irony of a hosting company having so many dead pages on its site, this results in the inability of customers being able to access this important information. Requests for help directed to iPage customer service representatives during the writing of this review by BestCompany.com were met with short answers and high-pressure sales pitches, with agents pressing for a commitment site unseen.
Customer Service Support
Customers may contact iPage via online chat, phone, or email support ticket. Customer service is available 24 hours per day and seven days per week. Many customers report that once a company is purchased by Endurance International Group that the quality of customer service rapidly declines. There are similar complaints about iPage and its customer service. There are reports of agents using high-pressures sales tactics to close a sale and of customers being treated rudely by agents of iPage.
The Bottom Line
iPage only offers two packages to its customers, and the company is vague on some of its features. However, to the point of pricing pages not returning results, perpetually loading. Features such as the number of email accounts included in the shared hosting plans are absent, and customer service representatives are not particularly helpful. Prospective customers would be better served going to a different web hosting provider until iPage is able to improve its transparency.