HostGator, LLC is a privately held company in Houston that began life in Brent Oxley's dorm room at Florida Atlantic University in 2002. The whole range of web hosting from cloud to dedicated servers is offered. The company has grown exponentially since it's start and provides hosting services in Canada and in the United States. HostGator was acquired in 2012 by Endurance International Group. They offer 24/7/365 customer support with phone, email, and live chat options. HostGator also has a 99.9 percent uptime backed up by a generous 45 day money-back guarantee.
- Customer support options
- Hosting options
- Free perks for transfers
Customer Support Options
HostGator offers customers the convenience of full customer support options. Customers may contact HostGator representatives through email, phone, and live chat. These services are available to customers 24/7/365, which is convenient for customers who have issues outside of normal business hours. HostGator also provides customers with a knowledge base to find answers to common questions.
- $100 worth of Google Ad Words credit
- Simple shared hosting plans are up front, with few complicating factors
- There are many free perks for transferring website owners
- There are a lot of video tutorials
HostGator has several web hosting options to choose from. These options include VPS, cloud, and dedicated web hosting. While this is not as extensive as other companies in the industry, it definitely gives some options for customers. HostGator also offers 19 plans with different hosting options and features. These plans allow for scalability and customization to tailor to the customers needs. HostGator's hosting line-up is easy to figure out and you can see what you are getting. Flash video tutorials are numerous and easily accessed. With the vast array of hosting plans and options available through multiple companies, HostGator's product line is clearly presented. As with all web hosts, it will take a new visitor time to sort out the plans. The Support Portal for searches is a nice tool. It would be nice if it were more prominent on the website, in order to enable faster surfing. The pricing structure concerns us a little, since nearly all of it is discounted, and they do not disclose when the regular price structure will be invoked.
- No shared web hosting options
- No managed web hosting options
- No unlimited data
No Shared or Managed Hosting
HostGator offers several web hosting options, however they could offer more. We would like to see HostGator extend their services to include shared and managed web hosting options. This provides more options and customization for customers who would benefit more from plans that included shared and managed hosting options.
No Unlimited Data
HostGator puts limits to their customer's bandwidth and storage. Many larger companies are now offering unlimited or unmetered data on a lot of their plans. We would like to see HostGator offer customers unlimited bandwidth and storage as well. This would make their service more competitive and more desirable to customers. Customers who are concerned about data limits should consider a different web hosting company.
The Bottom Line
HostGator offers great customer service, web hosting plans, and a generous 45 day money-back guarantee. Things to consider before choosing to web host with HostGator is the data limits for storage and bandwidth, as well as their lack of shared and managed web hosting plans. Overall, we feel confident recommending HostGator for your web hosting needs.