DreamHost's humble beginnings has its origins in a Facebook and Napster type story; a couple of friends who loved technology got together in a college dorm room in 1997 and started a business. Today, DreamHost has more than 1.3 million hosted domains and 370,000 customers. DreamHost has some issues with customer service, which is discussed later in this review. They offer domain registration, various types of web hosting services, and very fast servers that include VPS servers for enterprise businesses. We reviewed their shared hosting product, which they claim is the fastest and cheapest way to start a business on the web.
- Unlimited bandwidth
- 97 day money-back guarantee
- 100 percent uptime
Perks and Features
DreamHost offers affordable prices and enticing services. DreamHost offers several products, including dedicated servers, which offers 1TB of storage, with service level prices determined by the amount of RAM on the server. DreamHost, on their website, offers an extensive wiki and forum support system where clients could find out about questions to their problems. DreamHost also offers an extensive WordPress hosting platform and a near-infinite number of templates for clients to choose from to customize their site even further.We found the following features in their shared hosting product to be very amenable:
- Unlimited bandwidth
- PHP5 support
- Ruby on Rails for the development of a web app
We found that DreamHost also has an enticing free trial period. DreamHost also offers a 100 percent uptime guarantee backed by a generous money back guarantee offer up to 97 days. The 100 percent uptime and the 97 day money-back guarantee are both high in the industry. Averagely other companies only guarantee a 99.9 percent and offer a 30 day money-back guarantee. This shows DreamHost's confidence in their services.
- Customer service issues
- Strict user agreement
Customer Service Issues
We found severe limitations with DreamHost's customer service. Customers have to depend too heavily on the wiki and online forums to answer each other's questions. This approach may have its origins in the company's commitment to open software. However, the lack of a phone number could keep a customer waiting to get a downtime issue resolved. We noticed one particularly troubling review from a client who reported that their website, which had very high traffic, was starting to dip off. The client found that DreamHost had deleted the site's .bot file, which helps with Search Engine Optimization. The client also reported that DreamHost had disabled the site because it "disturbed other sites" on the server. The client was advised to purchase a VPS package, which was more expensive, rather than use the service plan that they had purchased. Later, the client found that their website had been disabled. The client later moved their site to a new company.
Strict User Agreement
DreamHost has a very strict user agreement. They forbid site users from accessing your site database resources. They also have a strict section of their user agreement that keeps you from streaming copyrighted material, as a user, you will need to watch what you host on your website.
The Bottom Line
DreamHost has a lot of great aspects, the 100 percent uptime, 97 day money-back guarantee, and great features make their services desirable. However, we are concerned with the poor customer service and the strict user agreement. Overall, we recommend checking out DreamHost's services to see if they are the right fit for your needs.