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LAST UPDATED: June 27th, 2019
Dotster's mission is to provide each of their customers with the tools they need to compete successfully in their chosen industry. Dotster offers a range of innovative services to individuals and businesses. These are designed to enhance customer's online brand management. Dotster is one of the world's largest domain name registrars. They serve millions of customers worldwide and have millions of domains under their management. Dotster has maintained relationships with their customers, most of which are small- to medium-sized businesses. They offer unlimited storage and bandwidth, as well as a 30 day money-back guarantee.

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The Good

  • Unlimited storage and bandwidth
  • Customer service options

Unlimited Storage and Bandwidth

One great aspect to Dotser's services is that all Dotster's plans come with unlimited storage and bandwidth. This is very rare in the industry. Many other companies offer unlimited storage and bandwidth for their top priced plans. Some companies do not offer unlimited storage and bandwidth at all. We appreciate that Dotser understands their customers needs enough to offer unlimited data on all plans. They will caution users if they exceed "normal" ranges for personal and small business sites. They say it is rare, but Dotster does reserve the right to put constraints upon accounts that "use resources beyond what would be expected." What defines "normal operation" is a comparison of user stats from Dotster's personal and small business clients. Those very few (0.05 percent) who exceed reasonable usage expectations are usually those who are using the site for storage rather than hosting. In those instances, Dotster will give the domain owner 48 hours notice of a problem.

Customer Service

Dotster offers customers the convenience of full customer support options. Customers may contact Dotster representatives through email, phone, and live chat. They seem to have a lot of customer representatives - holding time for a live operator was less than five minutes. Dotster also provides customers with a knowledge base to find answers to common questions.

The Bad

  • Customer complaints
  • Lack of transparency

Customer Complaints

One report surfaced that criticized Dotster; a higher charge made upon check-out after purchasing a service. Another complaint stated that the representative told the client that an account had to be opened before more details could be divulged about a particular service. Complaints are likewise similar regarding unauthorized charges and customer service representatives anxious to open accounts before answering questions about their web hosting service. These issues should be considered before choosing to web host with Dotster.

Lack of Transparency

The site doesn't disclose regular monthly charges - only the discounted sale rate is advertised. If your term lapses, you'll generally pay about 40 percent more per month for your web hosting service. We also do not like that they do not disclose an uptime for their services. We expect companies to disclose and maintain at least a 99 percent uptime. There have been reports of down times up to ten hours. This may cause some potential customers to turn to other web hosting companies for their needs.

The Bottom Line

Dotster offers web hosting and other business-driving tools in an affordable price range. Although it seems that customer service representatives are in a rush to sign up customers before answering service questions. We recommend considering other options before choosing to work with Dotster.
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