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Domain.com

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Domain.com aims to help individuals, business owners, and entrepreneurs achieve their goals through web hosting solutions and technology. Since its founding in 1998, Domain.com has worked its way up to one of the world’s top players in domain registration and web hosting, powering more than 1.2 million sites around the world. The company specializes in affordable domain names, web hosting, email, SSL certificates, web design, and online marketing services.

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The Good

  • Scalable Plans 
  • 99.9% Uptime on All Plans
  • Website Builder
  • Offers WordPress Hosting
  • 24/7 Customer Service

Scalable Plans

When selecting a web hosting company, it is important to decipher if the company has scalable plans that grow as your business grows. Business owners may run into difficulties if they select a web hosting company that does not offer scalable plans. Their business may outgrow the capabilities of the web hosting company, and they may need to entirely shift their website to a new company with more bandwidth, storage, etc. 

Domain.com’s plans are scalable through its three offerings: Basic, Deluxe, and Ultra. The Basic plan offers one website, unlimited storage, scalable bandwidth, free SSL certificate, 10 databases, and 5 ftp logins. The subsequent plans increase with unlimited websites, number of databases, and ftp logins.

99.9% Uptime on All Plans

Reputable web hosting companies will provide at least a 99 percent uptime on its plans. Domain.com offers a 99.9 percent uptime on each of its web hosting plans.

Website Builder

Website builders are beneficial for users that do not have the technical knowledge or capabilities required to set up their own website. Domain.com offers a website builder service that provides even the most novice users a customizable, professional, and unique design that is optimized for any device from desktop to mobile. Included in even its most basic plan is a library of over 550,000 images available for use, blog capabilities, social media integration, lead capture forms, free hosting, contact management, and a free SSL certificate. Domain.com also offers an eCommerce plan with specific tools designed to simplify setup for online stores.

Offers WordPress Hosting

In addition to its web hosting plans and website builder, Domain.com offers Wordpress Hosting. The company has curated themes, preinstalled plugins, and a customized control panel ensuring users have the tools they need with an eye-pleasing design. 

24/7 Customer Service

Domain.com offers customer support through phone, live chat, and a help center page on its website. The phone support is available 24/7, a considerable advantage over other companies that offer phone service with limited hours. The company also offers a help center page, which includes a knowledge base page with common questions and answers and other features like a user guide.

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The Bad

  • No Free Trial or Refund Policy

No Free Trial or Refund Policy

Domain.com does not offer a free trial. It is common for web hosting companies to offer at least a free trial of its services. The company also does not disclose a refund policy. According to the Domain.com’s terms and conditions, all payments are taken in advance for the full term of the plan. 

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The Bottom Line

Domain.com offers scalable plans and a website builder making it a suitable web hosting option for both new and established business owners. The company’s free features, uptime, and 24/7 customer service check off all recommended facets of a reputable web hosting company. While the plans are affordable, potential customers should note that the introduction price is only for the first term and will return to normal pricing at renewal. 

Other web hosting companies offer free trials or have a refund policy so potential customers can test its services before subscribing. Domain.com does not offer a free trial and does not have a refund policy making it less competitive than other web hosting companies in this respect.

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