Codero

• 100 percent uptime
• Hosting options
• Customer service options

Data Center

Codero operates three large data centers in Phoenix, Ashland, and Dallas. These data centers are PCI compliant, and tethered to other centers across the United States. This gives their customers added redundancy for protection, with the benefit of closer locations to the users for speed. The data centers are each SAS 70 Type II secure data centers with professional technicians working 24/7 to fulfill the company's 100 percent uptime guarantee.

Reliability

Codero promises 100 percent uptime. The company has been able to deliver this promise nearly every month over the last several years. A recent exception was reported by independent testing sites. They found a four-minute outage in August 2016 (99.99 percent uptime). The only other month in the last three years in which the company did not deliver 100 percent uptime was October 2013. The company had a 46-minute outage resulting in a 99.90 percent uptime for the month. Codero is certainly reliable.

Hosting Options

Codero offers managed hosting that allows customers to outsource their IT to an American-based company with a stable infrastructure. Subscribers to this plan work with Codero's professionals to determine the best option for their needs. Managed hosting is offered in two plans, Essential Managed and Proactive Managed hosting. Codero's Essential and Proactive Managed Hosting include 100 percent uptime guarantee, 24/7 U.S. based support, 365 days per year, no contracts, price matching guarantee, and rapid deployment (often within minutes). Proactive Managed Hosting includes cost analysis, nightly reports, assistance with implementation and planning, and managed firewalls. Dedicated hosting is offered with three options for customers, the Best Value (Xeon Quad Core), Advanced (Xeon Quad Core), and Performance (Xeon Hex Core) plans. These plans each offer a free Plesk control panel, unlimited incoming bandwidth, and a 1TB SATA hard drive. The Best Value plan utilizes a 3.5 GHz processor, 8GB RAM, and includes 20TB of outbound bandwidth each month. Advanced plans include a 3.3 GHz processor, 8GB of RAM, and 20GB of outbound bandwidth. Performance plans include a 3.5 GHz processor, 16GB RAM, and 30TB out-coming bandwidth.

Customer Service Options

Codero offers all types of customer service options. These options include phone, email, live chat, and a knowledge base to find quick answers to common questions. Codero offers 24/7/365 support, which is a great convenience to customers.

• Issues with customer service
• No shared or VPS hosting options
• Money-back guarantee not disclosed

Customer Service Support

Codero offers its customers several methods to contact the company. Customers can receive help via email support tickets, phone, or online chat. All customer support agents are based in the United States and agents are available 24 hours per day, seven days per week, and 365 days a year. There are mixed reports from customers about the quality of this service. More reports exist than not of slow, impatient, or unprofessional customer service interactions with Codero. These are anecdotal and cannot be confirmed by BestCompany.com, but it is notable that these complaints are available from a number of reliable sources.

No Shared or VPS Hosting

Codero has many options for web hosting, but do not have any options for shared or VPS hosting. Without these options, customers are greatly limited and may have to find services through another web host provider. We would like to see Codero extend their services to include shared and VPS hosting options. We would also like to see a money-back guarantee as this is standard in the industry.